Dear Virgo1252 We would like to thank you for taking the time to write about your experience of your recent stay at Grand Park Royal Cancún Caribe. We regret that service received during your vacation did not live up to the expectations, we can assure you that every constructive criticism you’ve shared with us has been taken very seriously by our team in order to keep standards expected by our guests on the highest level, ensuring your satisfaction. Hopefully you will give us an opportunity to host you in the future. Sincerely, Carlos Da Silva General Manager