Dear Jorge_E_VT: Greetings from Paradisus Varadero Resort & Spa! On behalf of all of our entire team we will like to thank you for choosing us as your holidays destination and sharing your experience even we didn`t met your expectations. We regret that you have experienced those inconveniences during your stay certainly we are very ashamed because this is not a common way of our service in our resort. We will hold a meeting with all of the heads of departments involved for share all your recommendations and thoughts. We are so disappointed to know how much we have failed in meeting your expectations. It's so disheartening all of this, since is our commitment is accomplish our guest's desires and making their stay comfortable and pleasant. We will like to host you in the future, under better circumstances. Best Regards! Marco Mazzuchelli General Manager PVA.