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Pictures of Phu Van Resort & Spa - Phu Quoc Island Photos

Phu Quoc Island: Pictures

From Review : False advertisement of Phu Van Resort & Spa
False advertisement
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Phu Van Resort@Spa
Phu Van Resort@Spa
Море на пляже
Кокос на пляже
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Other Recent Reviews

Astrid R wrote a review Dec 2019
Aarhus, Denmark6 contributions2 helpful votes
We booked this hotel for 8 nights because of the beautiful images and promises of facilities, but had to leave just two nights in. The personnel was very rude, the hotel and rooms dirty and smelled awful. With a promise of both rooftopbar and poolbar, we were very surprised to
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Date of stay: December 2019
Response from PhuVanResortSpa, Manager at Phu Van Resort & Spa
Responded 1 Jan 2020
Dear Mr. Astrid, Allow me to apologies for missing the opportunity to offer you a personalized service. Our service standards have always been to offer a warm and engaging service to all of our guests, irrespective of how busy the hotel is. From your overall experience, it seems that we did not exceed your expectation and I would like to sincerely apologies for this. Please be assured that we have shared your comments to owner of our resort and that various training and evaluations are being carried out to ensure all colleagues always uphold the highest courtesy and respect to our guests. Thank you for having taken the time to share your feedback on TripAdvisor and be informed that I'm more than happy to answer all of your request personally so please contact me directly via e-mail below to discuss about it and we hope to have the opportunity to welcome you again at Phu Van Resort & Spa. Best Regards, Viktor Kryvak Operations Manager viktor.phuvanresort@gmail.com
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