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Broken elevators and dark staircase and inattentive staff makes for an unpleasant stay . I believe there are better choices in Pylos. - Picture of Karalis City Hotel, Pylos

Photo: Broken elevators and dark staircase and inattentive staff makes for an unpleasant stay . I believe there are better choices in Pylos.

From Review : Not a pleasant stay of Karalis City Hotel
Broken elevators and dark staircase and inattentive staff makes for an unpleasant stay . I believe there are better choices in Pylos.
Be Careful what you see in Google photos
Εξαιρετικό, χωρίς δεύτερη σκέψη.
Εξαιρετικό, χωρίς δεύτερη σκέψη.
Πολύ καλή επιλογή!!!!
Nice hotel
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Other Recent Reviews

Not a pleasant stay
September 2021
Baconsand wrote a review Sep 2021
Bloomington, Minnesota103 contributions2 helpful votes
Broken elevators, dark staircase and inattentive staff makes this a poor choice. You can do better in the area for the price.Breakfast was ok room a bit outdated.The bathroom while large has a high step in tub with shower which is a bit difficult to use especially if you are
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Date of stay: September 2021
Response from Dionysis Karalis, Owner at Karalis City Hotel
Responded 3 weeks ago
Dear Bacondsand, Thank you for taking the time to review our property. Although it is overreacted, I understand your frustration. Before I start to reply to your comments, I want to mention that since your first moment of your arrival at the hotel, your behavior was negative and prejudiced. At the beginning, you complained about the dark staircase. As we already explained you, the lights are turned on when you push the switch. For eco reasons are automatically turned off after 5 minutes. However for your safety, the emergency lights are permanently on. Regarding the elevator, it really had been broken from a group of students we accommodate those days and we apologize for this. Actually, the internal security door was ripped at late evening (10.00pm) of the second day of your stay. We immediately call the maintenance company to fix it the soonest we could. Next morning at 9.00am the elevator was repaired and operating normally, instead of lack of available repairing parts because of the store business hours. Concerning the staff, I can accept substantiated comments only. If an incident happened, and you believe I should be aware, I would appreciate it if you provide further information to my personal email which is available from TripAdvisor. From my discussion with all the staff I didn’t notice anything to take action. Kindly remind you that the rate of your stay was less than 90€ per night including breakfast for a Deluxe Sea View room. Because of your complaints delivered to the reception, we made a 40% discount on the second night of your stay, so you totally paid less than 130€ for 2 nights. Furthermore, we offer a compliment fruit platter and a voucher with 20% off to nearby restaurant. On our part we exerted any possible action to overcome the wrong aspects and milden your frustration but you persist to your first unfair and punitive tactics of negative comments, reviewing our hotel with 2 stars as you ostentatiously threatened the receptionist. Probably, you look for 5-star services to a 3-star rate. Therefore, good luck to your next destination. Kind regards, D.Karalis
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