Dear Guest, Greetings from St. Regis BahÃa Beach! Thank you for taking the time to share your detailed vacation comments regarding your visit to our resort. We are extremely happy that you thoroughly enjoyed our luxurious guest rooms as well as our lush tropical surroundings and world class cuisine. We do apologize, however, for the mishaps you experienced with regards to service. It is never our intention to have any of our St. Regis guests leave with a less than flawless experience, and we welcome any further feedback to help us improve the unique guest experience. You really made the most of your vacation, indulging not only in our resort, but also enjoying the vast culinary experiences and breathtaking beauty of our special island, Puerto Rico. We look forward to welcoming you back to your home away from home, the St. Regis BahÃa Beach, in the near future. Warmest regards,