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Amenities Restaurant Business services Pets Allowed Spa Airport Transportation Concierge Golf course Internet Meeting room Non-Smoking Hotel Reduced mobility rooms Air Conditioning Free Wifi Breakfast included Beach Pool Kitchenette Wheelchair access Bar/Lounge Suites Room Service Fitness centre Free ParkingAny
5 bubbles 4 bubbles & up 3 bubbles & up 2 bubbles & up Any
Hotel class 5 stars 4 stars 3 stars 2 starsAny
Style All Cancun hotels Budget Mid-range Luxury Green Romantic Beach Family-friendly Best Value Business Resort hotelAny
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Highest rated hotels on TripAdvisor, based on traveller reviews.
Hotels ranked using exclusive TripAdvisor data, including traveller ratings, prices, booking popularity, location and personal user preferences.
See hotels located closest to the centre first
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We had a wedding for about 60 people in January 2018 and the experience was nothing short of amazing. Rubi and Guillermo did an amazing job of working with us every step of the way. They worked us... more
Reviewed 2 days ago
Would come back again!
We stayed this past week and thoroughly enjoyed the resort. the beach was perfect for ocean swimming - if you love swimming in the ocean then this is one of the finest ones in the cancun area. It... more
Reading all of the horrible reviews on this place, I was extremely apprehensive to stay here. Our experience was not terrible, but I think it’s an average airport hotel. We arranged ahead of time for... more
Reviewed 27 December 2017
If you chose this hotel because it offers transportation to/from the airport BE AWARE that they only offer transportation FROM the airport to the hotel, to return to the airport you have to find your... more
We chose this hotel because we were only staying in Cancun a couple of nights and preferred a location closer to the airport and main bus station. For that purpose alone this hotel was great. It's... more
Reviewed 5 January 2018
Good economy, internet and beds
Although this hotel is in downtown Cancún I liked it. It was clean, the staff was nice. The water was hot and the beds good. Most importantly it had fast internet. No problem streaming Netflix’s when... more
Booked a trip for larger group of 12. The majority of the group stayed at the Oasis Palm and one family got a free room upgrade to the Grand Oasis Palm.The resort overall is older and in need of... more
Reviewed 3 days ago
For the beach and not the resort
Close to cancun strip, easy to travel off resort .
Good beach in many ways .
Some of the staff were absolutely fantastic! One of the entertainment staff leaves you feeling like family, and was the... more
We’ve been staying here for almost a week and it’s honestly nowhere near as bad as some people say it is. Definitely not a 5 star resort but i would say a 3.5 nonetheless. I highly recommend... more
Reviewed 5 days ago
Average at best
I went to Grand Oasis in January for one week. It is mostly a party resort so don't bring young kids.The food is okay , it is typical resort food , nothing special. Rooms are fine , besides the fact... more
The clerk at the desk upon my arrival was most unwelcoming.
No interaction, wouldn’t even smile.
The room is clean and large.... a positive!
Location and accessibility is good. That’s all the... more
Reviewed 3 October 2017
This hotel is not an usual hotel. It is an old mall with the shops turned into hotel rooms. The concept is interesting and it is mostly ok. The rooms are clean and well equipped. My room had a nicely... more
We wanted to get a head start on CMP 2018 and flew in a couple days before the festivities begin. This was a great hotel to save a few dollars and very convenient from the airport. The restaurant in... more
Reviewed 27 December 2017
Gold membership benefits are not honored in Mexico
I have gold elite membership with free access to breakfast and Lounge. But those Beni fits are not honored in Mexico. There is not complimentary breakfast in this hotel. the mattress are not as firm... more
My wife and I stayed for 8 nights in Feb 2018. The location is nice and close to shopping mall , Wal-Mart, TGI Fridays. The complementary breakfast is good. Hotel is New and modern. Victor and his... more
Reviewed 2 weeks ago
Overnight stay while transiting via Cancun
New hotel close to the airport (about 10 minute drive) which was perfect for an overnight stay. It is located next to an outdoor mall so there are a few eating options, coffee shops and supermarket... more
Staff are amazing, AC did not work well and 3/5 days took cold showers. Pool and beach area are Amazing!!. I give it 4 out of 5, because I went to Cancun for Sun and relaxation not to stay in the... more
Reviewed 4 days ago
My stay at the Bel-Air was nice. The resort is very retro looking and I found that to be pretty cool. All of the resorts staff were very kind and helpful. The food was very fresh and extremely tasty... more
Beautiful eco hotel in the heart of Cancun near ADO bus stop
This was a beautiful hotel with lovely grounds and a tranquil setting in the heart of the busy city. Our room was spacious and quiet and the staff was friendly and accommodating. We enjoyed a lovely... more
Reviewed 2 weeks ago
What a Gem in Downtown Cancun!
This is the type of hotel for people who wants to avoid the crowds, the noise, the huge hotels with large corridors and full package included; My family and I stayed at this beautiful location for 5... more
I’ve been staying in this hotel for 2 weeks in 7 different rooms.
Love the big single bed, love the pillows (3), the room is big enough for a person even 2;
I came unprepared so found the bathroom... more
Reviewed 4 December 2017
Hit & mis
This hotel is difficult to review.
We are gold members, stay in Ibis hotels all over the world and usualy they are more or less the same standard, with comfortable beds with matress toppers and... more
Paid $7 U.S. booked online from Canada. They waited for me. knew my flight time. sea of taxis and signs at arrivals but they wear orange vest and cap. day before departure they sent reminder email... more
Reviewed 29 May 2017
This hotel have again impressed me even though its been a couple years between my visit. The room was clean, fresh and the welcome service was very professional. The room service was great and the... more
Fantastic hotel with great service and a very good location. Employees were courteous and amenable, room was clean and service was prompt. The area had all amenities nearby, including a shopping... more
Reviewed 4 weeks ago
We're here for a week to relax by the pool and catch some rays as we escape the cold at home. The pool is lovely, but a little too much foliage overhead so not sunny quite all day long. But since... more
The price was great during peak season. The hotel photos and YouTube video both make the room look nice, but the room was VERY outdated. I saw 3 roaches!!!! Floors shiny in pictures but the furniture... more
Reviewed 13 June 2017
Thieves work here!
Never ever go here. The cleaning lady stole my wedding ring, the night receptionist wouldn't help at all, the day receptionist dared me to call the police about my ring,the manager did nothing to the... more
The room was clean, the bed was comfortable and safety is not an issue at this property. They have security on site to make sure nobody is bothered. A/C worked well although a little noisy but not a... more
Reviewed 1 April 2017
Business trip to Cancún, nice hotel , kind People but there where working at The lobby , kind of anoying. At breakfast Almost non options for people who doesn't Eat sugar Like me.
Generally nice... more
Took Bus from Progreso as this was recommended for overnight stay.
Check in was very quick and friendly. We are limited in our Mexican and had no problems. The room was very humid on arrival so we... more
Reviewed 1 week ago
just a stopover
Landed late and wanted close to bus station. Right across the street..lol Perfect. Very comfortable beds/pillows. great bathroom/shower. Would stay again and would use if staying in the area. Pool... more
The hotel is accessible relatively quickly from the airport. (20-30 minutes by car). The hotel's surroundings are simple and characterless, the hotel building is striking in this small town... more
Reviewed 10 July 2017
Surreal, odd and yet, interesting
The price I paid for the quality was far too much. The front desk attendants were always kind and helpful -- upon check in and check out. The room was clean enough (minus old fixtures), as were the... more
To start with whats good about this hotel, its very clean as house keeping are really passionate to do their job. The lady is very talented and keeps smile on our face with figures she made with... more
Reviewed 2 weeks ago
Cheap joice in Cancun
This cheap choice of hotel in Cancun is a good choice if you wanna use ferry from Puerto Juarez or just come there only for sleep. The cleaning lady was the highlight as she didi her job the best... more
The best part of traveling in Mexico is the people you meet and this cute hotel had some of the friendliest. Situated next to an easygoing plaza that every evening was full of local families with... more
Reviewed 2 weeks ago
Three night stay 19th December 2017 Excellent!
Our first stay in Mexico and were so pleased we picked this hotel. The receptionist came out to greet us at our taxi giving us such a lovely warm welcome, she offered to show us the room first and... more
The rooms look exactly like the pictures others have posted so no surprises there. We stayed in a room with a king bed, it had a nice marble bathroom and a big desk with a mirror and a tv. There are... more
Reviewed 6 May 2017
Hotel has a lot of pros and cons...
Google maps made it easy for us to find this hotel while traveling on the bus coming from the downtown area.
The hotel is directly across the street from Laguna Nachupte where all the crocodiles... more
This is a great deal for your money and a very comfortableand secure stay. It is centrally located. Very comfortable beds. I think the hotel is had a lot of updates since many of the reviews were... more
Reviewed 12 August 2017
One night stay
Very pleased. Got excellent rate for a clean, large well air conditioned room. Negative walk up 4 flights of stairs...."for which you pay more due to the view". Don't let motel get your taxi to... more
Sad to say, this was a horrible place. I say sad, because the workers are quite nice, but it is a place to bring a fling or a prostitute, not to stay on vacation. The TV plays mostly porn, there was... more
Reviewed 31 December 2014
Known as well as motel costa express
Known as motel costa express, is operating as well as hour hotel.
But for good price you will get good accommodation with mirror on the ceiling above the bed :-) Rooms and bathroom are clean... more
The Krystal Urban was reasonably priced. We stayed one night prior to our two week stay in Playa Del Carma. It wasn’t as close to the airport as we hoped nor was it close to the beach. They did... more
Reviewed 7 January 2018
Second time around
We were assigned to an older room; the bell hop mentioned that we had the only room with a full bathtub. It had a hand held shower without any shower curtain or barrier. We stayed at this hotel... more
We booked for one night due to a late arrival in Cancun. We were headed to Akumal the next morning... we left shortly after check-in as the hotel was terrible. The room was dirty, bathroom smelled... more
Reviewed 16 May 2017
Avoid at all cost!!!
Do NOT be fooled by the photos and the reviews!!!
I usually am not particularly picky when it comes to hotels but for bad experiences this hotel takes the cake.
1.- I arrive in Cancun before check... more
Great beds, friendly and helpful staff. A trip to the beach necessitates a bus or taxi (approx. 15 minutes) but the central location is ideal for either means of travel. Also within walking... more
Reviewed 3 weeks ago
Lovely, well maintained hotel with amazing pool and grounds!
A great value hotel, with spacious rooms and balconies, plus beautiful swimming pool and grounds. Hotel itself isn't brand new but still feels modern and fresh! Staff are also very friendly indeed... more
Seems to get worse each time we arrive. This time 1.5 hours in customs, then another 30 mins to scan all luggage + 20 more to hand check our 7 bags. Not the hotels fault but worth... more
Reviewed 1 week ago
we really enjoyed our stay
we booked our package from cheapCaribbean.com, everything we see is what it is advertised. We just like the vibe of this hotel, not crowded, not for party animals. The staff and service is very good... more
Had a great time. Rooms were clean. Loved the hammock on the terrace. Read some reviews that they never got new towels, but there is a note in the room plain as day saying if you would like new... more
Reviewed 5 days ago
the lack of a decent beach doesn't stop this hotel from making it up in other ways: great food, great service, fantastic poolside entertainment. The people are just fantastic! it's clean... more