HOTEL SOLISKO

We booked this ‘4’ star hotel for two nights to round off a nice week away in the Tatra mountains. We thought we would go half board and just enjoy the surroundings including the lake. We arrived a little early but couldn’t check in until spot on 14:00, okay no problem, as we arrived at 14:10, just to make sure the receptionist seen us coming but still elected to go for a smoke and left us waiting until she was ready to serve us. She was grumpy and certainly not happy in her work, not a great start. The room was fine and the bed comfy so no complaints there. We went out and on arrival back we went to dinner, we were hopeful of something nice within the four course meal. The explained that we were half board and the waitress just pointed to page of Slovak food, having lived in Slovakia for three years we weren’t interested in these dishes, but she clearly wasn’t interested in helping us. So we went to reception where we are told that no you have to have the half board menu. Okay no problem, we take a look and its a set menu, zero choice, cabbage soup, do not like, duck starter no thank you, pigs neck and cabbage main, erm really no thank you and jelly with sponge pudding, I’m 55 not 5. So we asked if there was anything else we could do, answer no you weren’t here this morning so you have no choice, well i sort of was but you refused check in? We left and went to eat else where, there are some great places around. When we woke the next morning we searched high and low for the kettle and tea and coffee, as advertised with half board, nowhere to be found. We went to reception, mmmmmmm okay heres a new kettle and go and get cups and tea from the restaurant, any coffee? No we don’t do that! Breakfast was excellent, no complaints at all, on arival the waiter handed us a menu for the evening meal. Interesting as usual cabbage soup, once again duck starter. Now a choice of three for the main, salmon, elergic to fish, pasta with broccoli, not very exciting but edible and turkey breast filled with goats cheese, okay something there to eat, pudding pana cotta, not something we like. So I guess we could at least have a main and nothing else. We opted to book a nice meal in a different hotel rather than be disappointed once again. So our half board experience ended up being a bed and breakfast experience. It’s a great location, but the hotel seriously lets itself down by its service and staff with a poor attitude to service and guests. This is a Slovak 4 star hotel, so if your from any other country you should rate it as a 2 star, certainly not unusual in Slovakia. No bottled toiletries, big bottles on the wall and just shower gel, no separate shampoo. Would we stay again, most certainly not.…

Date of stay: September 2020

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Room Tip: Our lake room was very noisy, nice view very noisy due to the outside bar below

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2 Helpful votes

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Indian2009 wrote a review Nov 2019

Dubai, United Arab Emirates162 contributions80 helpful votes

Superb location - Minor tweaks and better staff attitude can make the place outstanding!

The location of this hotel is superb. It is right on the lake. Hotel has a nice mountain lodge feel. The lobby appears to be warm and inviting. Positives: 1. Superb location 2. Mountain Lodge feel 3. Cosy interiors (but rooms getting dated) 4. Some of the disches at the buffet dinner in the restaurant were very god 5. Very nice children's play area 6. One of the waitresses at the restaurant was very good Dont get her name thogh. 7. Matte (one of the receptionishts) was a helpful guy Negatives: 1. Staff need to learn to smile at guests 2. The lady who checked me in, just asked for my passport. No pleasantries, no greetings.etc. My booking stated welcome drinks, but none was offered. 3. No help with luggage or guidance to the room. you are given your access cards and brifed about BF and other facilities and left to be on your own. 4. Room lighting inadeuate. Need to add at least few more lights 5. Wellness area - can improve a lot. Sauna was ok, Jacuzzi was ok too. But the cold water pool was looking very grimey 6. Reservation team didnt know of the offers on their website. When I informed them about the same, they modified by reservation. 6. Out of the 2 mirror lights n teh bathroom, one was working and I asked the receptionist to replace it (non working one). She said it will be done the next day. Next day both didnt work. 7. Not much information was disseminated on what can be done around this lovely town. THough they had information about this in Slovak language. One of the reviews mentioned hassels in parking becuase the Kempinski and Solisko share the same access gate. Actually THERE ARE NO HASSELs in parking at all. The parking ticket that you get when you enter the complex is replaced by an access card which gets you inside and outside seamlessly. On the last day this card is replaced by a paper ticket which gives you a free exit after you have checked oyut. Overall - Its a nice hotel. Superb location and cosy feeling but staff need to up their game. Staff, some minor renovation work is what will make this place a great one.…

Date of stay: November 2019

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Room Tip: Go for the lake view rooms. They are worth the extra. Second floor lake facing rooms are bigger...

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Response from hotelS274, Generálny riaditeľ at Hotel Solisko

Responded 25 Jan 2020

Dear Indian2009, Thank you for your feed back, it is very important for us to hear about your stay from you. We will take your points and try to work on theme. I hope you enjoy your stay even more next time.

Carol H wrote a review Oct 2019

De Pere, Wisconsin1074 contributions519 helpful votes

Idyllic Location -- Plus a Fantastic Gourmet Dinner!!

Our tour group of 22 spent two nights here. Unfortunately, a very full sightseeing schedule did not allow sufficient time to truly enjoy this stay. Located at an elevation of 4,432 feet in the beautiful part of the High Tatras, this charming timber and stone complex sits on the shore of a tranquil tarn (high mountain lake.) Our tour leader told us that the hotel had at one time been a train station. Glasses of sparkling white wine greeted us upon arrival. My spouse and I were in room 202, which was spacious, and decorated in soothing shades of gray. Although we were not on the lakeside, our room did offer us a view of the mountains and forests that extended beyond the parking lot below. The room featured two twin beds, desk, dresser with TV on top, mini fridge, wardrobe, and a tub shower. The breakfast buffet was adequate. However, the creativity and skill of the chef was on full display with the dinner we had in the hotel our first night. It began with an appetizer of melon slices wrapped in prosciutto with a balsamic glaze and a sprig of water cress. The entree was two pieces of chicken cooked to perfection, squash puree, and assorted vegetables. An outstanding strawberry trifle completed this gourmet meal. The entire group agreed that this was one of the best dinners we had during our 11-day tour. My only complaint was that the room was hot, and the lighting so dim that we could barely read. Aside from that, this was a most memorable stay. Highly recommend this hotel!!!…

Date of stay: September 2019

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Alex Traveller wrote a review Sep 2019

Edinburgh, United Kingdom93 contributions75 helpful votes

Fantastic view

This hotel is on the edge of the lake with magnificent views out into the High Tatra mountains. Every day gave a different perspective on the mountains including brilliant blue skies, rolling mist and even some snow. The hotel is comfortable even if not as luxurious as it's neighbour. It has a sauna and steam room although no swimming pool. The room I had was on the 3rd floor which offered the best views, but with sloping roofs also gives real danger of cracking your head on the eaves. There are two marked walking trails which go past the hotel and a pleasant stroll around the lake opens up the rest of this small town. It's a quiet location. Plenty of passing walkers and brides having their photos taken, but nothing more.

Date of stay: September 2019Trip type: Travelled

2 Helpful votes

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FellowTraveler28478 wrote a review Sep 2018

23 contributions7 helpful votes

beatutiful tatra mountains

This hotel was amazing. hotel charming ,staff made it wonderful..I loved this hotel,restaurant and breakfast .We left early after our 3 day stay, and they packed breakfast for our journey. Love this!!

Date of stay: September 2018

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Trip type: Travelled

Room Tip: view from deluxe was great!

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Response from hotelS274, Generálny riaditeľ at Hotel Solisko

Responded 2 Oct 2018

Dear FellowTraveler28478, we are very happy to hear that you have enjoyed the stay with us. We hope to Welcome you again in future.

RafiTelAviv wrote a review Sep 2018

Tel Aviv1 contribution1 helpful vote

Solisko hotel

The hotel is situated on the lake The view is great And the restaurant staff wonderfull The restaurant is excellent The problem of this hotel is the reception: When we arrived we asked the lady at the reception desk to give us some details about trails She reacted impatiently and sent us to an infocenter “200 meters” from the hotel, which is actually situated more than a kilometer away and is in a payment parking place Another young lady in the evenings was as “polite” as the morning lady The third reception staff was a young girl which did not speak english

Date of stay: September 2018Trip type: Travelled

1 Helpful vote

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Response from hotelS274, Generálny riaditeľ at Hotel Solisko

Responded 1 Oct 2018

Dear Mr. RafiTelAviv, Thank you for your feed back. We are glad to hear that you have had enjoyed a part of your stay. I will personaly make sure, that attitude of our reception staff is never with influence of bad mood - hard day but pro client oriented! We hope to Welcome you again in future.

Greenlakereener wrote a review Sep 2018

Vancouver, Canada626 contributions471 helpful votes

Nice Hotel on the Lakeshore...

We stayed for two nights in a lovely room on the first floor that had a small covered balcony. Because the weather was warm, we enjoyed sitting out on this deck. However, when you are sitting in the deck chairs it is very hard to see over the tall railings, so the only advantage to having a private deck is that you can walk out into the fresh air and take in the view. We did enjoy facing the lake and mountains and watching the people walking by on the lake trail. It was quite hot in our room so it was also nice to be able to open the doors to the outside deck and let in some cooler fresh air. There is no air conditioning, The room was nice but a little on the small size...the bathroom tub was very small and narrow and my husband had difficulty getting in it. There was a hand held shower nozzle attached to the tub, but it was not the greatest set up. Also the lighting in the bathroom was a bit dark. This hotel is half the price of the expensive Grand Hotel next door. It has a restaurant that we ate in one night and had the great breakfast buffet every morning, but it is a good ten to fifteen minutes walk into the little village where the majority of the restaurants are located. The hotel is situated right on the lake trail which takes about 45 minutes to walk around. Parking is free and right outside the hotel. If you want to go to the chairlifts or the start of the main hiking trails, it is about a 30 minute walk to this upper area. The walk to and from the hotel is very pleasant and scenic so this should not be an issue. There is also a hike that starts right off of the back of the parking lot that takes you to a very scenic lake and is not too difficult. That hike is about a three hour round trip. You hike to the little lake then come back by the same trail. The front desk staff were friendly and helpful and provided us with hiking maps. All and all a good experience and a nice hotel.…

Date of stay: September 2018Trip type: Travelled

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Response from hotelS274, Generálny riaditeľ at Hotel Solisko

Responded 24 Sep 2018

Dear Irene A, Thank you for your feed back, we are very happy to hear that you enjoyed your stay with us. We will try as much as possible to improve the room defects and we hope to Welcome you again in future.

Roberto7474 wrote a review Sep 2018

11 contributions11 helpful votes

Beautiful Hotel

Stayed in this Hotel 3 weeks ago.All the staff was amazing ,especially Lena on Reception very helpful.Also the food in the Restaurant was amazing.Parking is free and just outside the Hotel.The Hotel is just set opposite the lake,facing the mountains and all the surroundings are lovely

Date of stay: September 2018Trip type: Travelled

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Response from hotelS274, Generálny riaditeľ at Hotel Solisko

Responded 15 Sep 2018

Dear Roberto 7474, I´m very happy that you have enjoyed you holiday with us and I hope to Welcome you in future

Milena S wrote a review Sep 2018

Slovakia299 contributions22 helpful votes

+1

Plesám

It's been a lovely 3 days spent on the shore of a Strbske Pleso, with a view on it right from a window in your room. Since the weather didn't let us see much around, we could fully enjoy the coziness and hospitality of Solisko hotel. You have an option of private wellness and massage. And service in the restaurant offers you immediate gastronomic pleasure with an irreplaceable view on tarn and mountains. All of this and fresh Tatras air not only refreshes your body but also gives you unforgettable memories on perfectly spent time.

Date of stay: August 2018

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Trip type: Travelled

1 Helpful vote

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Response from hotelS274, Generálny riaditeľ at Hotel Solisko

Responded 3 Sep 2018

Dear Mrs Biendruch, we are very happy that you have enjoyed the stay in our hotel despite the weather. I hope to Welcome you again in future.

katarinaottinger wrote a review Jul 2018

Malacky, Slovakia2 contributions2 helpful votes

Horrible receptionist

My 6 years old daughter got injured on the playground right outside of Hotel Solisko - pretty deep cuts on her back. We ran in to get some first aid kit or something. The receptionist had an awful attitude. She reluctantly with an attitude gave us some antiseptic spray and that’s it. Would not ask if we needed some help or try to even call for assistance. We were there with crying child for almost an hour, never asked us if we need something.

Date of stay: July 2018Trip type: Travelled

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Response from hotelS274, Generálny riaditeľ at Hotel Solisko

Responded 18 Aug 2018

Dear Katarinaottinger, We are very sorry about your daughter injury. As the receptionist is on her own at the reception and she had an another clients to deal with, she called our animator Monika, who helped you to take care about your daughter injury as well as she brought you the drink – water for the child, and as the animator she also tried to help with calming your child. Monika also gave you extra plasters to take with you. We hope you daughter is well now.

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