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Grand Hotel Kempinski High Tatras

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Kupelna 6, Strbske Pleso 059 85 Slovakia
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
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Traveller (909)
Room & Suite (255)
Dining (86)
Payments made by partners impact the order of prices displayed. Room types may vary.
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A note from Grand Hotel Kempinski High Tatras
Updated 26/06/20

About

#1 of 8 hotels in Strbske Pleso
Location
Cleanliness
Service
Value
Travellers' Choice
Step into a fairytale at Grand Hotel Kempinski High Tatras – an exceptional grand hotel where traditional values are combined with modern services, exclusivity and luxury.Behind the doors of 98 rooms and suites guests are engulfed in luxury and get carried away from everyday life by the most breathtaking views on the surrounding mountains and the legendary alpine lake Strbske Pleso. Even the most seasoned gourmets will be amazed by the culinary delicacies of international and local cuisine at the Grand Restaurant. The elegant Lobby Lounge & Bar invites you to unwind in the cosy atmosphere of cracking fire while you enjoy your favorite glass... or two. And nowhere else do guests feel more pampered then in the unique and heavenly Kempinski The Spa.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Skiing
Babysitting
Children Activities (Kid / Family Friendly)
Parking
Wifi
Hot bath
Indoor pool
Heated pool
Fitness / spa changing rooms
Sauna
Bar / lounge
Restaurant
Breakfast buffet
Breakfast in the room
Poolside bar
Kids club
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Baggage storage
Concierge
Non-smoking hotel
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Private balcony
Room service
Safe
Minibar
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Family
Languages Spoken
Czech, German
796Reviews9Q+A100Room tips
Traveller rating
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Popular mentions
MaruJiras wrote a review 5 Jan
Prague, Czech Republic110 contributions45 helpful votes
Despite we stay during covid times hotel exceptionally solved dining with in-room dining and scheduled stay at the pool. We had been here during summer when rooms to the lake were under reconstruction so this time during winter we enjoyed the view on the lake - if you can choose, take these with lake view. Rooms are big, clean, and comfortable. The beds are unbelievably comfy. Bathroom offered a bath and also shower, cosmetics by Salvadore Ferragamo. Services during the winter season were really amazing. Stuff was very helpful. Any food we experienced in the hotel was delicious. Whoever did the Xmas decoration of the hotel did a great job:-)
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Date of stay: December 2020
Location
Cleanliness
Service
Room Tip: lake view, during summer hotel offers rent of electro bikes, dinner in the tower
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Response from Kathrin Noll, Owner at Grand Hotel Kempinski High Tatras
Responded 2 weeks ago
Dear Maria J, Thank you for taking the time to write this review in regards to your recent stay at the Grand Hotel Kempinski High Tatras. We are pleased to read about your excellent experience throughout all services provided. Further on thank you for appreciating and pointing out on our Christmas decoration. We are looking forward to the opportunity of welcoming you back to the Winter Wonderland High Tatras. With my best personal regards, Kathrin Noll General Manager
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Christiana Nikola wrote a review Sep 2020
Graz, Austria15 contributions30 helpful votes
wanted to come for a coffee to the hotel but if you want to park at the hotel to go to the restaurant, they charge you 30 euros. Ridiculous Fraud and very expensive. Seems like they are just trying to rip off customers
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Date of stay: September 2020
Value
Service
2 Helpful votes
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Response from Kathrin Noll, Owner at Grand Hotel Kempinski High Tatras
Responded 16 Sep 2020
Dear Happiness24933827119, We are delighted to hear that you had an interest in visiting our Lobby Lounge, which provides a pleasant atmosphere by the fireplace and lake Strbske Pleso. As our parking capacity is limited, we are trying to allocate this space for the guests who are staying overnight or visit our Lobby Lounge or Grand Restaurant, such as you. To reduce the parking, please approach with the bill from the Lobby Lounge or Grand Restaurant our reception team. They will be happy to assist you. In case your consumption exceeds EUR 30, the parking is complimentary. In case you would prefer an official car park at Strbske Pleso, which is located 5 minutes walk to our hotel, the price is EUR 5,50 per day. Despite this misunderstanding, we will be delighted if you will visit our hotel during your future visit to the Strbske Pleso. Yours sincerely, Kathrin Noll General Manager
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Russell Q wrote a review Aug 2020
1 contribution
Booked Kempinski High Tatras via Booking.com - two rooms at £2300 for four nights to stay 19th to 23rd August. Hotel is great and staff are welcoming and friendly. Beautiful location. All that said, when checking my bank statement having checked out they have debited my card for FOUR rooms not two and then refunded just one. They are refusing to refund the overpayment despite acknowledging that they took it. There was no issue during our stay and no dispute. They've simply said, 'Contact your bank' even though I have sent them a bank statement showing that they have taken too much money and not refunded it. This sort of issue is what you expect from a dodgy motel in Nigeria. Not a Kempinski... Utterly outrageous. Beware.
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Date of stay: August 2020
Location
Service
Sleep Quality
Room Tip: Check your bank statement for fraudulent card debits from this hotel
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Response from Kathrin Noll, Owner at Grand Hotel Kempinski High Tatras
Responded 27 Aug 2020
Dear Russel Q, Thank you for your review. I am glad to hear you have appreciated our location on the shore of tarn Strbske pleso, as well as excellent services and warm attitude of our staff. After inspecting the payments, I can assure you there was no overpayment made from our side. According to our booking policy, the full amount of your stay was pre-authorized on your account during the booking process. Please note that we are not receiving this deposit, as it serves only as a guarantee of payment for your stay. The deposit was released from our side during payment via your card at the hotel. This was confirmed by our bank, processing the transaction. In case your bank statement shows that the deposit was deducted from your account, or continues to withhold it, we would advise you to contact your bank directly. We will be delighted to welcome you again on your future visit to the beautiful High Tatras region. Yours sincerely, Kathrin Noll General Manager
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BTS911 wrote a review Aug 2020
Lodz, Poland15 contributions1 helpful vote
+1
It was an unforgettable stay and holiday. We had Deluxe Suite 401 at the top floor - amazing view. Suite is very calm - you can hear in the morning ducks on the lake - it is charming. Everything is on the top level - room equipment and furnishings. Superb bathroom cosmetics - Salvatore Ferragamo. Many thanks to all persons from bellboys to waiters - full professional staff - and always ready to help. Dinners - top of the top! There is only one very small point for improvement - pool could be open a little bit longer than 10 pm. But overall rating must be excellent!
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Date of stay: August 2020
Rooms
Cleanliness
Service
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Response from Kathrin Noll, Guest Services / Front Office at Grand Hotel Kempinski High Tatras
Responded 2 Sep 2020
Dear BTS911, thank you very much for your time you have spent to share with us beautiful personal review after your return from mountain fairy tale of High Tatras. We are delighted to read that your stay with us was an unforgettable experience. We are pleased to see that you had a great time in a calm suite with amazing view directly facing the lake, equipped by top level furniture and stylish Ferragamo cosmetics. We truly appreciate your positive comments for attentive and professional hotel personnel, who was ready to assist you with all requests. Dear BTS911, we look forward to your soon return back to charming atmosphere of Grand Hotel Kempinski High Tatras. With best regards, Kathrin Noll, General Manager
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CsabaMaya wrote a review Aug 2020
London, United Kingdom31 contributions32 helpful votes
+1
We love Kempinski. Doesn't matter which country we go to - Kempinski never disappoints us. Kempinski in High Tatras is great for relax or any special occasion. Location is absolutely outstanding. Food and service is excellent. Attentive staff and especially welcoming and friendly. They made us feel very special. We will return for sure.
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Date of stay: August 2020Trip type: Travelled as a couple
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Response from Kathrin Noll, Owner at Grand Hotel Kempinski High Tatras
Responded 6 Aug 2020
Dear Csaba Maya, thank you so much for your recent review of Grand Hotel Kempinski High Tatras. We are delighted to read that you have enjoyed your stay to the utmost. Thank you for praising all services provided in our hotel. We do appreciate you commenting so nicely about the attentiveness of the staff and their welcoming and friendly behaviour. Furthermore, we would like to thank you for choosing to stay in one of our sister properties whenever possible. We are looking forward to welcoming you soon back to the Mountain Fairytale High Tatras. With my best personal regards, Kathrin Noll, General Manager
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PRICE RANGE
US$204 - US$411 (Based on Average Rates for a Standard Room)
LOCATION
SlovakiaPresov RegionStrbske Pleso
NUMBER OF ROOMS
98
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Frequently Asked Questions about Grand Hotel Kempinski High Tatras
Which popular attractions are close to Grand Hotel Kempinski High Tatras?
Nearby attractions include Strbske Pleso Lake (0.3 km), Strbske Pleso (0.3 km), and Jazierka lasky (0.6 km).
What are some of the property amenities at Grand Hotel Kempinski High Tatras?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Grand Hotel Kempinski High Tatras?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Hotel Kempinski High Tatras?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Grand Hotel Kempinski High Tatras?
Yes, free parking is available to guests.
What are some restaurants close to Grand Hotel Kempinski High Tatras?
Conveniently located restaurants include Furkotka, Koliba Patria, and Grand Restaurant.
Are there opportunities to exercise at Grand Hotel Kempinski High Tatras?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Grand Hotel Kempinski High Tatras have an airport shuttle?
Yes, Grand Hotel Kempinski High Tatras offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Grand Hotel Kempinski High Tatras located near the city centre?
Yes, it is 0.7 km away from the centre of Strbske Pleso.
Are any cleaning services offered at Grand Hotel Kempinski High Tatras?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Grand Hotel Kempinski High Tatras?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.