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Grand Hotel Kempinski High Tatras

Traveller (978)
Presidential Suite
Room & Suite (303)
Restaurant
Dining (104)

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About

4.5
#1 of 8 hotels in Strbske Pleso
4.9 of 5 bubbles
Location
4.9 of 5 bubbles
Cleanliness
4.6 of 5 bubbles
Service
4.3 of 5 bubbles
Value
Step into a fairytale at Grand Hotel Kempinski High Tatras – an exceptional grand hotel where traditional values are combined with modern services, exclusivity and luxury.Behind the doors of 98 rooms and suites guests are engulfed in luxury and get carried away from everyday life by the most breathtaking views on the surrounding mountains and the legendary alpine lake Strbske Pleso. Even the most seasoned gourmets will be amazed by the culinary delicacies of international and local cuisine at the Grand Restaurant. The elegant Lobby Lounge & Bar invites you to unwind in the cosy atmosphere of cracking fire while you enjoy your favorite glass... or two. And nowhere else do guests feel more pampered then in the unique and heavenly Zion Spa Luxury.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Bicycle rental
Skiing
Babysitting
Parking
Wifi
Hot bath
Indoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast buffet
Breakfast in the room
Poolside bar
Children Activities (Kid / Family Friendly)
Kids club
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Baggage storage
Concierge
Non-smoking hotel
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
Room features
Allergy-free room
Bathrobes
Air conditioning
Private balcony
Room service
Safe
Minibar
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
Languages Spoken
English, Russian, Czech, German
846Reviews9Q+A100Room tips

Reviews
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Detailed Reviews
Matej Hobor wrote a review Feb 2020
Bratislava, Slovakia431 contributions113 helpful votes
+1
5.0 of 5 bubbles
This hotel is definitely one of the best hotels in Slovakia. The location right next to the beautiful lake Strbske pleso is amazingly beautiful and also convenient for exploring the rest of the High Tatras. Beautiful historic buildings reconstructed for the needs of a modern hotel. Perfect SPA & wellness center with pool and relaxation area with stunning views. Rooms are perfect - all you ever need. The breakfast is served in the Grand Restarant, a vast old style room with high ceilings. The buffet is generous and there is something for every taste. Omelettes, scrambled eggs or pancakes made to order. Definitely recommend to everyone and will be back this winter again.
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Date of stay: December 2019
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from knad111, General Manager at Grand Hotel Kempinski High Tatras
Responded 26 Feb 2020
Dear Matej H, thank you very much for wonderful personal feedback after your return from Strbske Pleso. We are pleased to hear that you appreciate wide variety of breakfast buffet where our guests may choose out of more than hundred items of traditional and local specialties. Furthermore, thank you for additional positive remarks for stylish Grand Restaurant, beautiful charming and well equipt hotel rooms or cozy Zion Spa Luxury from where just one look towards mountain panorama is sometimes a healing procedure itself. Dear Matej H, we look very much forward to your soon return visit back to mountain fairy tale of Grand Hotel Kempinski at High Tatras. With best personal wishes, Kathrin Noll, General Manager
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bristolreviewer wrote a review Aug 2022
Bristol, England380 contributions359 helpful votes
5.0 of 5 bubbles
This is in many ways an excellent hotel. Our very comfortable deluxe room was like a small suite with good seating area, a large bathroom with walk in shower and bath, decent Wi-Fi and twice daily replaced mineral water. Breakfast was good, with fresh omelettes on request (though it could take a while) and food in the restaurant and relaxing bar both good if at 5* prices - try the Koliba Patria nearby for an excellent alternative. We had the Tower dinner, culinary excellence with great sunset views. The spa is excellent too. Staff are very friendly and helpful, marking my birthday with a special cake to the room. Cleaning is very efficient often during breakfast. The village is about half a mile walk, with a steep incline on return. The hotel has a great lakeside location, though has limited alfresco eating and drinking opportunities, which is a shame; it should also offer Nespresso in rooms though all coffees are available with breakfast. But overall this is a great hotel that lives up to the billing.
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alexandra Dzuganova, Guest Services / Front Office at Grand Hotel Kempinski High Tatras
Responded 28 Aug 2022
Dear Bristolreviewer, thank you for sharing positive detailed feedback after your recent visit on the occasion of your birthday. We are delighted to hear all the specials and compliments towards our excellent service. This is certainly highly appreciated and will be shared further. For your kind information, all of our deluxe and signature suites are equipt with coffee machines. We may provide a coffee / tea station to your room upon individual request. You are very welcome to visit us soon back for another lifetime experience. Wishing you a great summer ahead and stay with best regards, Kathrin Noll, General Manager
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MirG wrote a review Jan 2020
Abu Dhabi, United Arab Emirates124 contributions96 helpful votes
5.0 of 5 bubbles
After many years of complimentary comments, my wife convinced me to spend a white Christmas, at the Kempinski, High Tatras. It is a favourite of hers, and now mine.

Whilst it is more famous as a summer holiday location for scores of hikers, we think it is excellently located for snow, lots of snow....

The staff were superb, the meals excellent and the location marvellous.

We couldn’t be happier with our multi day stay and very glad that we experienced their advent dinner on the 24th of December.

It is also a wonderful experience to be doing laps of the heated pool, while people are whizzing past the large panorama window on skis.

I imagine we will be back. Thank you for a grand experience.
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Date of stay: December 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from knad111, General Manager at Grand Hotel Kempinski High Tatras
Responded 6 Jan 2020
Dear Jay M, thank you for your time to write us very nice personal review after your recent visit at High Tatras. We feel very honoured to know that our Grand Hotel Kempinski is in favour of your wife, after this visit of you, too. Your wonderful comments for delicious food, excellent location, stylish Christams dinner or relax time at beautiful Zion Spa Luxury are highly appreciated. Dear Jay M, we hope to see you soon back at mountain fairy tale of High Tatras moutnains. With kind regards, Kathrin Noll, General Manager
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Russell Q wrote a review Aug 2020
3 contributions1 helpful vote
2.0 of 5 bubbles
Booked Kempinski High Tatras via Booking.com - two rooms at £2300 for four nights to stay 19th to 23rd August.

Hotel is great and staff are welcoming and friendly. Beautiful location.

All that said, when checking my bank statement having checked out they have debited my card for FOUR rooms not two and then refunded just one. They are refusing to refund the overpayment despite acknowledging that they took it.

There was no issue during our stay and no dispute. They've simply said, 'Contact your bank' even though I have sent them a bank statement showing that they have taken too much money and not refunded it.

This sort of issue is what you expect from a dodgy motel in Nigeria. Not a Kempinski...

Utterly outrageous. Beware.
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Date of stay: August 2020
5.0 of 5 bubblesLocation
1.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Room Tip: Check your bank statement for fraudulent card debits from this hotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kathrin Noll, Owner at Grand Hotel Kempinski High Tatras
Responded 27 Aug 2020
Dear Russel Q, Thank you for your review. I am glad to hear you have appreciated our location on the shore of tarn Strbske pleso, as well as excellent services and warm attitude of our staff. After inspecting the payments, I can assure you there was no overpayment made from our side. According to our booking policy, the full amount of your stay was pre-authorized on your account during the booking process. Please note that we are not receiving this deposit, as it serves only as a guarantee of payment for your stay. The deposit was released from our side during payment via your card at the hotel. This was confirmed by our bank, processing the transaction. In case your bank statement shows that the deposit was deducted from your account, or continues to withhold it, we would advise you to contact your bank directly. We will be delighted to welcome you again on your future visit to the beautiful High Tatras region. Yours sincerely, Kathrin Noll General Manager
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Ivana C wrote a review Jun 2022
Dubai, United Arab Emirates18 contributions1 helpful vote
+1
5.0 of 5 bubbles
This was our fourth stay in Kempinski High Tatras and it was lovely as always.
Booking was a bit difficult as we were trying to book a room we stayed in few years ago, we emailed the hotel and called as well but they said they can’t help us with booking that specific room. We also sent photos of the room but still the same answer. Once we checked in we asked again and the receptionist told us straight away so we were confused why they couldn’t do that when we called.

We had Deluxe room with lake view, it was a good size with smaller balcony (they provided outdoor chairs and table after we asked). Staff in the hotel is professional and very polite, always trying their best to accommodate any requests. Spa is spectacular, the view from there is just stunning. The pool has colder water but jacuzzi is hot and nice. The best part of Spa is selection of saunas and adult only relaxing area.

We loved going to the bar in the evening and watch sunset from there with drinks. The menu selection isn’t that great, what we would love to see is some cold cuts like cheese board with ham and salami. Just small bites to have with your wine or drinks.

All in all it truly is a 5* experience and we can’t wait to come back next year!
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Date of stay: May 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kathrin Noll, Guest Services / Front Office at Grand Hotel Kempinski High Tatras
Responded 26 Jun 2022
Dear ivanas189, We are delighted to read your comments as repeat guests of the Grand Hotel Kempinski High Tatras. I would like to inform you that we are keeping note of the preferences of our guests for room allocation, etc., however we are not able to confirm it upfront. In summer all rooms with balconies in the main building of the hotel, Hviezdoslav, are provided as a fixed feature with balcony furniture. As the hotel building Krivan was built in 1903, the balconies are not so spacious to use them for two people at the same time. Therefore we are providing in this part of the hotel, the balcony furniture just upon request. The Zion Spa Luxury is indeed a heaven of relaxation with the stunning views over the glacier lake Strbske Pleso to the majestic mountains of High Tatras. The temperature in the main pool is set at 29 degrees for being able to use the same for swimming. Within the jacuzzi the temperature is set to 36 degrees. The food menu in the Lobby Lounge is based on the favorite dishes used to be eaten in a more casual style. Feel free to request during your next stay a cheese and cold cuts platter. We will certainly accommodate your request. We are looking forward to welcoming you in the near future back to the Mountain Fairytale High Tatras. With my best personal regards, Kathrin Noll General Manager
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Dick Richard B wrote a review Jan 2020
Czech Republic26 contributions6 helpful votes
4.0 of 5 bubbles
For the fourth year in a row we spend the Christmas days in this hotel. Sure, it is a luxury accommodation, nice service, great spa etc. Nothing to complaint. But.... the furniture is about ten years old and some items shows that. Breakfast is great but the menu for dinner is very specific and there are not many items teenagers like except a hamburger for 72,00 Euros (!). Creativity is not the main goal as four years in a row there is the same harp player playing during Christmas dinner as well the folklore performance in the lobby. The GM is polite but not very friendly and is not shaking hands or introducing herself.
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Date of stay: December 2019
4.0 of 5 bubblesRooms
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from knad111, General Manager at Grand Hotel Kempinski High Tatras
Responded 12 Feb 2020
Dear Dick Richard B, thank you for your time that you spend to share your feedback with us. We are very pleased that you return to our property already for fourth visit during Christmas time. Thank you for nice comments in regards the wide variety for breakfast buffet, luxury accomodation and nice service provided by attentive and dedicated people. It is true, that we do have available harp player during serving Christmas dinner together with folklore group performing in the main hotel lobby, as this is certainly the tradition which we respect during the Advent time. We look forward to your return back to mountain romance of High Tatras. Best regards, Kathrin Noll, General Manager
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Jana H wrote a review Jun 2021
14 contributions1 helpful vote
5.0 of 5 bubbles
We have dedicated our wedding to excellent service of wedding planner provided by Grand Hotel Kempinski.
Always gentle Daniela has sorted out a number of complications, especially because we were planning our day during the covid lockdown.
I would like to compliment whole staff, gentle waiters, kind reception, efficient room service. Together with magnificent hotel location made our wedding as unforgettable, highly emotional experience and made our guests feel very welcomed and well-treated. They are meeting the standards of 5 start hotel with grace!
Thank you once again for having us
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Date of stay: May 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alexandra Dzuganova, Guest Services / Front Office at Grand Hotel Kempinski High Tatras
Responded 18 Jun 2021
Dear Jana H, we do appreciate that you have choosed magnificent mountain romance of Grand Hotel Kempinski High Tatras for such a special memorable occasion as the wedding ceremony. We are delighted to read your compliments for the entire kind and gentle hotel personnel remembring some of them even by name. Furthermore, thank you for sharing emotional feelings for meeting a luxurious dedicated service with a pride. Dear Jana, we are looking forward to welcome you soon back to the oasis of tranquility at Strbske Pleso. With best personal regards, Kathrin Noll, General Manager
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erikoss wrote a review Jul 2020
London, United Kingdom20 contributions15 helpful votes
5.0 of 5 bubbles
Amazing Hotel!

Upon my arrival I was greeted by Karhrinn’s big smile and really warm welcome. She was very kind to give me a small excursion around the lobby / bar area where I ordered some drinks and a light meal which was delicious.
I was served by Lubomir who told me a bit of the history of the hotel which was really interesting. I would definitely say that the staff is really profesoinal, polite and they do all they can to make you feel like at home. Also the location is the best you can stay in. If you are looking for the best hotel in Slovakia you have got it. Fully Recommended. I am sure will be back soon.
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Date of stay: June 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kathrin Noll, Guest Services / Front Office at Grand Hotel Kempinski High Tatras
Responded 13 Jul 2020
Dear Erikoss, Let me personally kindly thank you for your personalized and valuable feedback. We are excited to read that you consider Grand Hotel Kempinski at High Tatras for the best hotel you can stay in while visiting wonderful Slovakia. Furthermore, thank you for lovely comments for attentive and caring hotel personnel remembering some of us even by name. We look forward to your soon next visit back at mountain romance of High Tatras. With best regards, Kathrin Noll, General Manager
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agnes wrote a review Jan 2020
1 contribution
5.0 of 5 bubbles
We like very much the hotel for a years. The hotel's location is exceptional, the hotel building is a very nice mixt of the modernity and the beauty of the beigining of the XXd century. The staff is very helpful, the breakfast is excellent, to spend time in the Grand Restaurent is realy enjoyment, the SPA area is fantastic with the view of the mountains. The hotel and his environment is the real place to relax.
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Date of stay: January 2020
4.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from knad111, General Manager at Grand Hotel Kempinski High Tatras
Responded 12 Feb 2020
Dear Agneskam64, thank you for your time and sharing personal positive emotion for your recent stay at the winter fairytale of Grand Hotel Kempinski. We are delighted to read that you admire architectural touchpoints together with warm interior decor surrounded by helpful and attentive hotel personnel. Dear Agneskam64, we look forward to your next visit back at exceptional High Tatras mountains. With best regards, Kathrin Noll, General Manager
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jwb1011 wrote a review Feb 2024
St. Petersburg, Florida277 contributions216 helpful votes
4.0 of 5 bubbles
This hotel has a lot of potential to be a true grand hotel. Excellent service, good food, historic architecture, spacious rooms and beautiful view. The spa facilities are lovely, and the well-informed concierge had many good suggestions across the local area.

Where this hotel lacks are the finishes and comfort. Furniture in rooms and common areas is old and worn out and in desperate need of replacement. Beds are much too hard, and pillows lumpy and too soft, makes it difficult to have a good nights sleep. Heat is too hot and heaters in room are disabled so no way to control the heat… had to sleep with the windows open in a snowstorm or sweat to death. I left feeling tired and stiff, and while I enjoyed my time in High Tatras otherwise, these issues need to be resolved to bring the property to true Kempinski standards like in the rest of Europe.
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Date of stay: February 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alexandra Dzuganova, Guest Services / Front Office at Grand Hotel Kempinski High Tatras
Responded 7 Feb 2024
Dear John B, thank you for your time and sharing personal experience after your recent visit at true fairytale of Grand Hotel Kempinski at High Tatras. We are pleased to hear about delicious food, historic architecture, spacious hotel rooms and beautiful view towards glacier lake and mountain panorama. Furthermore, thank you for commenting lovely about spa facilities, acknowledged concierge or excellent service delivered by the attentive hotel personnel what is highly appreciated. You may address your room comfort preferences as the heat directly to the reception staff who will do their utmost to please you up to your highest satisfaction. In regards to the pillows, kindly see our room comfort menu displayed in each hotel room offering to choose from more than ten pillow types as the swiss pine pillow, anti aging pillow, neck-supporting firm or soft pillows or spelt chaff lavender pillow. We are looking forward to your soon return back to fairy tale of Grand Hotel Kempinski back at Strbske Pleso area. Best regards, Kathrin Noll, General Manager
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enncle asked a question Oct 2019
Newcastle upon Tyne, United Kingdom4,536 contributions1,903 helpful vote
We have a king size lake view room booked. How much is it to use pool facilities? Thank you.
Answer from ZuzanaBonova
Bratislava, Slovakia63 contributions13 helpful votes
SPA is for free.
Answer from ncidee
New Jersey34 contributions57 helpful votes
No idea about kids club but don’t remember seeing an outdoor pool. There’s no beach at the lake so swimming did not seem likely. There are several other hotels in the immediate area and a big sports complex so there may be options for warm weather activities.
Answer from Martin C
Bratislava, Slovakia241 contributions40 helpful votes
No construction at all, not so crowded at that time, and yes it looks quite cold at that date.
phaniefield wrote a tip Sept 2023
Auburn, California59 contributions27 helpful votes
5.0 of 5 bubbles
"There is parking. It’s a ski venue, but we found it great in the shoulder season."
Read full review
Sergio H wrote a tip Jul 2023
1 contribution
5.0 of 5 bubbles
"Go. It’s a once in a lifetime experience. "
Read full review
The real Johnny from Bratislava wrote a tip Oct 2022
Bratislava, Slovakia41 contributions36 helpful votes
4.0 of 5 bubbles
"Book with a Balcony Don’t take the half board option Book the restaurant and spa in advance"
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Angelo A wrote a tip Sept 2022
Bratislava, Slovakia10 contributions2 helpful votes
5.0 of 5 bubbles
"Rooms are presented in a classic and elegantly designed building and one that is aesthetically pleasing to look at and stay in."
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ivanRimsky wrote a tip Aug 2022
Bratislava Region, Slovakia63 contributions23 helpful votes
5.0 of 5 bubbles
"Rooms with valley view have larger balcony than rooms with lake view and more sun."
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Not the right property for you?
There are more places to choose from in the Strbske Pleso area.
PRICE RANGE
€300 - €385 (Based on Average Rates for a Standard Room)
LOCATION
SlovakiaPresov RegionStrbske Pleso
NUMBER OF ROOMS
98
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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GRAND HOTEL KEMPINSKI HIGH TATRAS - UPDATED 2024 Reviews & Price Comparison (Strbske Pleso, Slovakia) - Tripadvisor

Frequently Asked Questions about Grand Hotel Kempinski High Tatras
Which popular attractions are close to Grand Hotel Kempinski High Tatras?
Nearby attractions include Strbske Pleso Lake (0.3 km), Strbske Pleso (0.3 km), and Jazierka lasky (0.6 km).
What are some of the property amenities at Grand Hotel Kempinski High Tatras?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Grand Hotel Kempinski High Tatras?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Hotel Kempinski High Tatras?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Grand Hotel Kempinski High Tatras?
Yes, free parking is available to guests.
What are some restaurants close to Grand Hotel Kempinski High Tatras?
Conveniently located restaurants include Furkotka, Koliba Patria, and Grand Restaurant.
Are there opportunities to exercise at Grand Hotel Kempinski High Tatras?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Grand Hotel Kempinski High Tatras have airport transportation?
Yes, Grand Hotel Kempinski High Tatras offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Grand Hotel Kempinski High Tatras located near the city centre?
Yes, it is 0.7 km away from the centre of Strbske Pleso.
Are any cleaning services offered at Grand Hotel Kempinski High Tatras?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Grand Hotel Kempinski High Tatras?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
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