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MyPond Hotel

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MyPond Hotel
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241 Reviews from our TripAdvisor Community

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Showing 237: English reviews
East London, South Africa
Reviewed 2 weeks ago via mobile

What I experienced during breakfast spoilt what would have been a reasonably good stay. Firstly there was just two people looking after the entire breakfast area, one person had a student badge and the other doubled up as a barista, waited over 30 minutes for a cappuccino. Although there were quite a few tables available on arrival, none prepared. Had...

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Helpful?
Thank Ayanda N
Mypond, General Manager at MyPond Hotel, responded to this review

Dear Ayanda N I am saddened to hear about your experience at MyPond Hotel. This is no way the standard that we adhere to. We take pride in the hotel and always strive to ensure that all guests are happy and satisfied. I sincerely apologise that your stay was unpleasant. I hope that you will visit us again so we...

East London, South Africa
Reviewed 3 weeks ago

Beautiful hotel, Cozy rooms, helpful & very friendly staff in a relaxed & very friendly town. Beautiful layouts of the rooms, staff know their work. Very good food on the breakfast menu & it genuinely tastes good.

Review collected in partnership with this hotel
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Helpful?
Thank Likhaya
Mypond, General Manager at MyPond Hotel, responded to this review

Dear Likhaya Thank you so much for the wonderful compliments. I will share your kind words with the team at MyPond Hotel. We are glad your stay was pleasant and we hope that you will visit us again in the near future. Warm regards Sisonke Mapuma General Manager

Somerset West
Reviewed 3 weeks ago

the hotel was comfortable and I enjoyed the space in the rooms. the beds were very comfortable. I would recommend that you keep the breakfast fruit cold but basically we enjoyed everything and the staff is helpful and friendly

Review collected in partnership with this hotel
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Helpful?
Thank Morongwa M
Mypond, General Manager at MyPond Hotel, responded to this review

Dear Morongwa M Thank you very much for taking the time to write this review. We appreciate all the compliments. We are glad that you enjoyed your stay at MyPond Hotel. We hope that MyPond Hotel will be your destination of choice for your holidays. Warm and kind regards Sisonke Mapuma General Manager

Port Alfred
Reviewed 3 weeks ago

Restaurant Staff will need to go for training, very unprofessional, room service is even worse. The reception staff is however pleasant and welcoming, breakfast menu very poor as well as the food. This almost spoiled my vacation, had to deal with noisy guests in the rooms next to me.

Review collected in partnership with this hotel
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Helpful?
Thank gregorym2017
Mypond, General Manager at MyPond Hotel, responded to this review

Dear gregorym2017 Thank you for taking time to give us feedback on your stay. I would like to offer my sincere apologies that your stay at MyPond Hotel was unpleasant. It is disheartening to hear that our team contributed to making your vacation displeasing. This is never our aim. I hope that you will consider visiting MyPond Hotel again and...

Pietermaritzburg, South Africa
Reviewed 4 weeks ago via mobile

What a delightful hotel! Friendliest reception and staff! Lovely outdoor seating area overlooking the Kowie River. We had a river view suite. Huge room, comfortable bed. Really good breakfast. Absolutely beautiful paintings grace the walls of the hotel...all painted by the owner!

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Thank GailLuiz24
Mypond, General Manager at MyPond Hotel, responded to this review

Dear GailLuiz24 Thank you so much for the wonderful feedback. We are glad to know your stay at MyPond Hotel was pleasant. We hope you will visit us again in the near future. Warm regards Sisonke Mapuma General Manager

Reviewed 4 weeks ago via mobile

Stayed at my pond over the long weekend for a wedding. Our initial room consisted of 2 split single beds which were joined and did not look like the pic that confirmed our booking. Thankfully the manageress changed our room the next day (although to a much smaller room) but the finishing seemed modern. The staff were excellent and the...

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Helpful?
Thank Laila J
Mypond, General Manager at MyPond Hotel, responded to this review

Dear Laila J Thank you for taking the time to write this review and thank you for the compliments. We are glad you enjoyed your stay at MyPond Hotel and I will share your kind words with the rest of the team. Warm regards Sisonke Mapuma General Manager

Port Alfred
Reviewed 4 weeks ago

It was wonderful service, it very nice also if there is welcoming person for welcoming people. And intertainment. Also it was the best (breakfast) you had a excellent chefs. And also we are appreciate

Review collected in partnership with this hotel
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Thank nolusindisom
Mypond, General Manager at MyPond Hotel, responded to this review

Dear nolusindisom Thank you for the rating and taking the time to write this review. We are glad you enjoyed every part of your stay. We hope you will visit MyPond Hotel again very soon. Warm regards Sisonke Mapuma General Manager

Gauteng, South Africa
Reviewed 14 December 2016

Awesome spot with an awesome view. Staff so friendly. Rooms spotless. Location perfect. Breakfast was delicious. Thanks for making our stay so awesome. Will definitely recommend to other parents for Boat Race Events!

Review collected in partnership with this hotel
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Thank 911lesleyp
Mypond, General Manager at MyPond Hotel, responded to this review

Dear 911lesleyp Thank you so much for the feedback and the compliments. We are glad you enjoyed your stay. We trust that MyPond Hotel will be your hotel of choice for next year's boat races as well. Warm regards Sisonke Mapuma General Manager

East London, South Africa
Reviewed 13 December 2016

Was very happy with the services we received. From the staff at the reception, waiters and all. they go an extra miles ans are taking good care of their guests. I felt at home more that being at a hotel.

Review collected in partnership with this hotel
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Thank khokelas
Mypond, General Manager at MyPond Hotel, responded to this review

Dear khokelas Thank you for taking the time to write this review and thank you for the positive feedback. We strive to make MyPond Hotel a home away from home and we are glad that you enjoyed your stay. Warm regards Sisonke Mapuma General Manager

Port Alfred
Reviewed 12 December 2016

Wonderful room& the extra service like getting cookies at night was really nice :) Also, the breakfast was more then enough and really tasty. Excellent service at breakfast. For me personally a bit expensive but the value of what you get is good.

Review collected in partnership with this hotel
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Thank Kimberley R
Mypond, General Manager at MyPond Hotel, responded to this review

Dear Kimberley R Thank you for the positive feedback. We are glad you enjoyed your stay at MyPond Hotel and that you received good value for your money. We hope that you will visit us again soon. Warm regards Sisonke Mapuma General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Pool
  • Beachfront
  • Room Service
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Pool
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Room Service
  • Breakfast included
  • Dry Cleaning
Official Description (provided by the hotel)
MyPond Hotel is a beautiful 4 star boutique hotel situated at the Kowie river bank in Port Alfred. MyPond is operated by one of the most prestigious Hotel Management Schools on the African continent: Stenden South Africa. As a guest you may therefore expect excellent service standards and warm and dedicated hospitality in a beautiful setting. The emphasis of the accommodation is on comfortable, affordable luxury, with stunning, spacious river-view suites, family rooms (approx 50 m²) and classic rooms (approx 25 m²). The rooms are all en-suite, air-conditioned, with LCD televisions (10 satellite channels), telephones, universal plug points, safe, fridge and tea/coffee facilities. The Suites are equipped with I-Pod docking station radios, heated towel rails and sleeper couches. There is wheelchair access to all our rooms (via lift in the outer wing) and a full wheelchair friendly toilet in our lobby. Our award winning in-house restaurant Lily offers a contemporary menu selection with a wide variety of South African cuisine. As a guest you can look forward to a relaxed and welcoming dining atmosphere on the banks of the Kowie River. Choose from our extensive wine selection of top South African wines to compliment your meal. ... more   less 

Additional Information about MyPond Hotel

Address: 33 van der Riet Street, Port Alfred 6170, South Africa
Region: South Africa > Eastern Cape > Port Alfred
Price Range: €35 - €72 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — MyPond Hotel 4*
Number of rooms: 26
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Questions & Answers

Questions? Get answers from MyPond Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We only had dinner at the hotel, we did not stay there.”
 of 5 bubbles EricaGet, 25 Sep 2016 | Read review
“Choose a river facing suite.”
 of 5 bubbles berndtdoug56, 2 Jun 2016 | Read review
“all rooms face onto the lagoon/river”
 of 5 bubbles roadcaptain-ulysses, 17 May 2016 | Read review
“Our suite had a riverside outlook.”
 of 5 bubbles Joan-Haroun, 30 Mar 2016 | Read review
“river view room was beautiful”
 of 5 bubbles Birgitsebe, 14 Feb 2016 | Read review
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