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Floris Ustel Midi

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Traveller (495)
Room & Suite (272)
Dining (42)
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Overview
  • Excellent8%
  • Very good27%
  • Average34%
  • Poor14%
  • Terrible17%
Travellers talk about
“the grand place”(20 reviews)
“metro station”(16 reviews)
“large room”(4 reviews)
AMENITIES
Free Internet
Breakfast included
Non-Smoking Hotel
Family Rooms
Multilingual Staff
Wheelchair Access
Free Parking
3 Star Hotel
All hotel details
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Reviews (1,018)
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118
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79
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All reviewsthe grand placemetro stationlarge roomyogurtwandasignal
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1 - 5 of 393 reviews
Reviewed 1 week ago via mobile

This hotel needs decorating throughout! We initially thought it to be unclean, however soon realised that a good clean would still not bring it up to an acceptable standard & it needs a full refurbishment. The hotel has a lot of potential, but is not...More

Thank Anita M
Response from Christelle D, Guest Relations Manager at Floris Ustel MidiResponded 1 week ago

Dear Anita M, Thank you for taking the time to share your feedback. I was very disappointed to read of your experience during your stay. Your comment has been analyzed and be assured that we will take steps to improve the quality of our service...More

Reviewed 2 weeks ago

The hotel is ordinary. We chose it because of it's location near to Brussel-Midi (Zuid) railway. The train from Amsterdam arrives there and it is comfortable to travel to Gent and Brugges. But district is not good. It is about 15-20 minutes to get to...More

Thank Skyhopehope
Response from Christelle D, Guest Relations Manager at Floris Ustel MidiResponded 1 week ago

Dear Skyhopehope, Thank you very much for your comment. For us it is very important to satisfy our customers and we are always working to improve our services and to offer a comfortable stay. We will gladly welcome you again on your next visit to...More

Reviewed 2 weeks ago

close to the main line station Gare D Midi (euro star ) and metro this hotel is in a great location for the price ,staff are polite and helpful ,basic but reasonable (buffet ) breakfast supplied, rooms clean ,towels changed daily all you could want...More

Thank Alan I
Response from Christelle D, Guest Relations Manager at Floris Ustel MidiResponded 2 weeks ago

Dear Alan, thank you for choosing to stay at the Ustel Floris Hotel and I would like to thank you for giving us top score rating! We are delighted to hear that you enjoyed your stay and hope to welcome you back another time. Warmest...More

A TripAdvisor Member
71
Reviewed 4 April 2018 via mobile

The hotel is clean, however, is situated in a dodgy area and it does not offer private parking. The hotel only offers public parking next to some homeless or recommends a parking house (5 min away via car; 10-15min per foot) which charges 16€ for...More

Thank A TripAdvisor Member
Response from Christelle D, Guest Relations Manager at Floris Ustel MidiResponded 5 April 2018

Dear Guest, Thank you for taking the time to share your feedback. Your comment has been analyzed and be assured that we will take steps to improve the quality of our service in the future. For us it is very important to satisfy our customers...More

Reviewed 29 March 2018 via mobile

Nice location, with east access to transport. Station is walking distance. Very pleasant, friendly staff. Great shower in my room, hair-dryer available, but no tea or coffee in the room, no safe. Breakfast basic.More

Thank Keith M
Response from Christelle D, Guest Relations Manager at Floris Ustel MidiResponded 3 April 2018

Dear Keith M, Thank you for taking the time to tell us about your experience during your stay at our hotel. I would like to inform you that we have kettle in the rooms of higher category but also you can ask the Reception depending...More

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About
Amenities
Top amenities
Breakfast included
Free Internet
Hotel Amenities
Breakfast included
Multilingual Staff
Details
Price range
US$58 - US$192 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$58 - US$192 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (495)
Room & Suite (272)
Dining (42)
Amenities (11)
Family and Play Areas (4)
Questions & Answers
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ShivUSA
10 July 2017|
AnswerShow all 3 answers
Response from Kiarash73 | Reviewed this property |
the area my put you off a little bit, it's okay with decent distance to the city centre. I would recommend keeping away from east side of the city and try and look more centre
2
Votes
sabina233
6 January 2017|
Answer
Response from 18T | Reviewed this property |
I think about 10-15 mins by taxi. It's a fairly basic hotel by international standards a bit dated but I did find the staff to be very helpful and friendly.
1
Vote
Room Tips
"Hotel has big rooms ( we had one - with 1 kingsize bed and 2 small). The room is quit spacious"
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"Go else where"
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"Ask for a room in the first Bldg - Road facing or just refuse if other rooms are offered as they face inside..."
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"I did not find it to be noisy, just dark everywhere"
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