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BEST WESTERN PLUS Hardwick Hall Hotel

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BEST WESTERN PLUS Hardwick Hall Hotel
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792 Reviews from our TripAdvisor Community

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Showing 789: English reviews
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London, United Kingdom
Reviewed 2 days ago NEWvia mobile

We recently visited as wedding guests for the day. Here are my top tips to whoever oversees the staff on these occasions: 1) It's a wedding; perhaps the waiters / waitresses could smile once in a while. All we saw was a sea of surly resentment. 2) When bringing serving dishes of food to the tables, do not unceremoniously dump...

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Helpful?
Thank Kayenne
london
Reviewed 4 days ago NEW

We loved the deer 🦌 in the park on the approach to the hotel ( but area closest to hotel needs to be made less muddy- rotation of deer fields perhaps). Good sleep. When we arrived no one was expecting us as we had made our booking online just prior to arrival but they winged it and all was ok...

Review collected in partnership with Best Western
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Helpful?
Thank lucieaw
Wakefield, United Kingdom
Reviewed 5 days ago NEW

My wife and I celebrated our wedding anniversary here, having read some good reviews. We stayed for 2 nights in this fine old building, which is in a great location with large bedrooms and wonderful, pleasant and helpful staff. I agree with a reviewer's comments about some of the carpets needing a clean and a lick of paint in some...

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Helpful?
Thank Ingleborough1359
Lee K, General Manager at BEST WESTERN PLUS Hardwick Hall Hotel, responded to this review

Good Afternoon, Thank you for taking the time to write a review. I would like to start by apologising for your experience down in the restaurant on Saturday night. This is not to the standard which we expect to deliver at the hotel and I'm sorry that this was not to the standard which you expected from us. Could you...

Newcastle upon Tyne, United Kingdom
Reviewed 5 days ago NEWvia mobile

Visited for afternoon tea and an overnight stay. Staff were lovely but the pre-booked tea was not set up due to the usual room having an over-running event. I appreciate the staff were pressed but it did not appear massively busy. Tea was good but not great and we were offered gratis drinks by way of apology for the ad-hoc...

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Helpful?
Thank 19jcb66
Lee K, General Manager at BEST WESTERN PLUS Hardwick Hall Hotel, responded to this review

Good Afternoon, Thank you for taking the time to write a review. I'm really disappointed to read about the problems which you experienced while here as this is not to the usual standard in which we deliver. We did experience some problems on Saturday however these problems have now been rectified. Could I ask you to contact me at the...

Stockton-on-Tees, United Kingdom
Reviewed 5 days ago NEWvia mobile

We had a fantastic suprise afternoon tea for my mams 80th birthday in the boardroom . i would like to say thank you to Tom , Natalie , Stephen , Becka , Lauren & any 1 eles who helped make it a day to remember . The food was exceptional as always !

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Helpful?
Thank Tucka79
Lee K, General Manager at BEST WESTERN PLUS Hardwick Hall Hotel, responded to this review

Thank you for your great review. We look forward to welcoming you back to Hardwick Hall Hotel in the future.

Hartlepool, United Kingdom
Reviewed 6 days ago NEWvia mobile

Left feeling disappointed, the bathroom which was white tiled had previous occupants body hair on it, dead fly and damp on window sill for a nights stay for 2 of us with evening meal and breakfast and 2 bottles of prosecco it cost £303 so for this price I would expect higher standards of cleanliness the food in the steak...

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Helpful?
Thank sammicarter67
Lee K, General Manager at BEST WESTERN PLUS Hardwick Hall Hotel, responded to this review

Good Afternoon, Thank you for taking the time to write a review. I apologise for the housekeeping issues which you experienced. I have spoken to the housekeeping manager who assures me that this was an isolated issue. A great deal of time goes into making sure that rooms are cleaned correctly and I'm sorry that this was not the case....

Durham, United Kingdom
Reviewed 1 week ago NEW

We went for afternoon tea,and it was fabulous, I have been for afternoon tea at a lot of places,including The Ritz and Fortnum and Mason in London, and believe me Hardwick Hall is up there with them, The scones,shortbread biscuit and meringues were the best I've ever had, cant wait to go back

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Helpful?
Thank Linda E
Lee K, General Manager at BEST WESTERN PLUS Hardwick Hall Hotel, responded to this review

Good Afternoon, Thank you for your amazing review! We pride ourselves on delivering outstanding service and I'm happy to read that this was the case. We look forward to welcoming you back in the future.

Gloucester, United Kingdom
Reviewed 2 weeks ago via mobile

This is the I don't know how many-eth time I've reviewed this hotel. Latest visit, yet another room, a nice comfortable stay. Let downs this time: the shower door came off while I was using the shower. The alarm clock in the room was an hour out. Good job I used my phone and not the clock as I didn't...

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Helpful?
Thank DrPaulT
Lee K, General Manager at BEST WESTERN PLUS Hardwick Hall Hotel, responded to this review

Good Afternoon, Thank you for taking the time to write a review regarding your stay with us here at Hardwick Hall. I'm sorry that you had a problem with the alarm clock and the maintenance issue with the shower. These issues have since been resolved, thank you for bringing them to our attention. I would like to also thank you...

Edinburgh, United Kingdom
Reviewed 3 weeks ago via mobile

I stayed at the Hardwick Hall while on business, just for one night. It's a beautiful location, bedrooms are huge, as are the bathrooms. The staff were very pleasant and friendly and we had an excellent meal in the steakhouse. I can't help feeling more could be done though, for the grandness of the house, rooms trying to be luxurious,...

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Thank chrisnpam
Durham, United Kingdom
Reviewed 3 weeks ago via mobile

Came for a night away on the stay n dine and stayed in room 212 premier room was a lovely size room with a king size four-poster bed was really comfortable huge bathroom bath could of been a roll-top for price the only down side was the carpet it had stains on it and the lamp had stains as well...

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Helpful?
Thank madhouse30

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Amenities

Highlights
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Nestled in the beautiful County Durham countryside, just off the A1(M), and surrounded by the magnificent Hardwick Country Park, The Best Western Plus Hardwick Hall Hotel is 4 Star AA rated and Winner of a Trip Advisor Excellence Award 2013, 2014 & 2015. Our luxury Sedgefield hotel offers Deluxe and Premier bedrooms with exceptional standards of comfort, quirky-clever decor, and first class traditional attentive service. With boutique style, lavish and individually designed spacious rooms, all with large baths, walk in showers, luxury furnishings and huge ultra comfortable beds you'll never want to get out of. At Hardwick Hall Hotel weddings are our speciality. From tasteful and traditional to unique and original, gorgeous reception rooms, quirky hotel interiors, beautiful boutique style bedrooms and unique surroundings, our country house hotel in Sedgefield County Durham is the perfect setting for all your family celebrations. Whether your visit to the North East is for business or pleasure; traditional attentive service, beautiful decor and good living will always be part of Best Western Plus Hardwick Hall Hotel. ... more   less 

Additional Information about BEST WESTERN PLUS Hardwick Hall Hotel

Address: Sedgefield TS21 2EH, England
Region: United Kingdom > England > Durham > Sedgefield
Price Range: €83 - €152 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN PLUS Hardwick Hall Hotel 4*
Number of rooms: 51
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Also Known As:
Best Western Sedgefield
Best Western Durham
Sedgefield Best Western
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Hardwick Hall Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try and get a room overlooking the lake, it is well worth the extra, just for the view.”
 of 5 bubbles 47ronb, 31 Jan 2017 | Read review
“302 was great as a family room with two sinks,free standing bath and walk-in shower.”
 of 5 bubbles thenobster58, 31 Jan 2017 | Read review
“Ask for room 312. There is an extra charge, but you'll be wowed.”
 of 5 bubbles martindI9784UJ, 28 Jan 2017 | Read review
“check out the radiator and shower before unpacking!”
 of 5 bubbles argentesi, 23 Jan 2017 | Read review
“Rooms at the front of the hotel have a view of the lake.”
 of 5 bubbles 471keith, 18 Jan 2017 | Read review
5 of 5