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Pedras do Mar Resort & Spa

Rua das Tercas 3, Fenais da Luz, São Miguel 9545-228 Portugal
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Traveller (684)
Pool & Beach (88)
Room & Suite (67)

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About

#1 of 1 hotels in Fenais da Luz
Location
Cleanliness
Service
Value
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Game room
Tennis court
Kids pool
Parking
Wifi
Pool / beach towels
Pool with view
Indoor pool
Outdoor pool
Heated pool
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Billiards
Airport transportation
Car hire
Business Centre with Internet Access
Meeting rooms
Spa
Body wrap
Hammam
Light therapy
Manicure
Massage
Pedicure
Salon
Baggage storage
Concierge
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Soundproof rooms
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
5.0 of 5 stars
Languages Spoken
English, Portuguese
722Reviews35Q+A96Room tips

Reviews
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Hanaltman wrote a review 3 Mar
Nahariya, Israel10 contributions41 helpful votes
Stayed with a group at this beautiful hotel last September Rooms are very modern and big Service was exccelent. Food very good Location is wonderful with a great special view over the volcanic shore Very comfortable for discovering the beautiful island
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Date of stay: September 2023
Value
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Trip type: Travelled as a couple
Room Tip: Sea view rooms are very reccomended
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Go46706673684 wrote a review Feb 2024
1 contribution
I stayed with my group in this wonderful hotel last September.We were upgraded to sea side beautiful rooms.The view from the balcony was emazing.Rooms are big and modern.Food & service excellent.We already 24 booked for another group on May
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Date of stay: September 2023
Value
Location
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Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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championeater wrote a review Sept 2023
Dublin, Ireland157 contributions19 helpful votes
If you have been to a number of 5 star accomodations around the world, this is certainly not 5 star. Its 4 star at best. The restaurant food is OK but nothing special and it's expensive. Breakfast was good but its not 5 star. Most of the staff appear disinterested and generally do not seem to care about customer service. However not all of them as we did speak with some lovely staff but it was few and far between. Its badly inconsistent. If you have a room facing the road, like we did, be prepared to hear staff on their lunch or on a smoke break talking loadly in the area behind the hotel. Not value for money. Would recommend staying in other hotels in Ponta Delgada which are much better.
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Date of stay: September 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Rosemary O wrote a review Sept 2023
10 contributions1 helpful vote
This is not a five star hotel. Nicely appointed but not up to what we expected. First they don’t accept American Express even though the reservation was reserved using AX. We almost could not check in and had to scramble for options. Second the staff seem very disgruntled. They are not professional and seem to be yelling a lot amongst each other in their native Portuguese language. Dining is rushed. Breakfast is a bit chaotic like being in a dining line on a cruise ship. For those traveling from the states this is more like a family Holiday Inn experience. If you want five star accommodations stay at the Grand Hotel Atlantica in Ponte Delgada which is more like our Four Seasons experience in the states.
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Date of stay: September 2023
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Trip type: Travelled as a couple
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JH wrote a review Aug 2023
Wakefield, United Kingdom3 contributions4 helpful votes
I genuinely don’t know where to begin with this place, but as we’ve gone from quite angry, to now finding the whole episode amusing, here feels like a good place as I am flying home. Before I begin, don’t book this place, unless you are a disappointment junkie. There were some positives, however, so I’ll be fair and begin there. The house keepers are lovely, very pleasant and get on with things well. Diogo (porter) is very helpful and is one of only a few that wants to be there, also Debrah/Deborah (spelling?) who is always present at breakfast is welcoming beacon of light that warmly receives you into the breakfast area and is incredibly attentive. But for the hotel, the positives sort of end there. Out of the hotel, down the cliff face, the rock pools are excellent for spotting fish, crabs and other marine life. We spent most afternoons down there to avoid the hotel after our adventures in the hire car. When we checked in, I had previously requested a sea view room with my agent and upon receiving the booking information, I should have been a mind reader and known this hotel specifies a sea view room but does not specify anything else. I wasn’t in that operational meeting when they discussed terminology, so sadly I had no way of understanding. But I’m okay with an administrative error, it happens. However, what should not happen when you are attempting to get to the bottom of why the robots say no, is the duty manager telling your wife that she wants something for free when actually she’s just asking for some customer service and understanding from what is apparently a five star hotel. Self awarded or from 1978, I don’t know. But it took an awfully long time to get the information that the sea view rooms were full, and after we had asked the hotel to call other 5* hotels for their availability, at our expense, sadly they were full. But sure we wanted something for free. Make it make sense. This is our fourth 5* trip in 14 months but this one feels like fraud. It cannot be 5* for many reasons, but chargeable coffee in the room is definitely up there. 0.75c for a coffee pod and no fresh milk is incredible, it is utterly wild to think a very basic item is chargeable. For context, just over a week earlier at our stay in Madeira, we entered our room to a bottle of champagne on ice and strawberries dipped in chocolate. An opposite welcome of cataclysmic proportions. You do get free tea, however, but I’m probably the only British person that doesn’t drink it. There are no face cloths, no working plug in the sink, the bed for our son was a half length bed and he’s a 135cm tall six year old, only two coat hangers between the three of us and when you ask for more; we received three. Also, pubic hair in the bath and unclean drinking glasses in the the room added to what we now lovingly call this hotel ‘Faulty Do Towers’. If you venture to the pool, make sure your insurance covers ankle breaks on the uneven brickwork, be aware that there are no cushions on the hard plastic sun loungers and don’t expect any waiter/waitress service. That was all day one/intro stuff and as our expectations hit the floor, Pedras do Mar managed to outdo itself into day two. It stepped up a notch with the early emergence of a cockroach nest on the balcony, having already removed one from the room, so not only did we have a glorious mountain/bin view, the hotel added a hint of island wild life as a treat. We appear to have avoided cholera though which is excellent. The reception staff will make you feel like their shortcomings are your fault and this is why we had to move to finding everything amusing. On check out day, we’d been down to the rock pools to see the local intelligent life, handed the hire car key back and were getting ready to vacate our sty. I mean stay. This next bit is important; you again have to be a mind reader and know the check out time. We also weren’t told where breakfast was or the times, but thankfully that is fairly obvious with the signs we noticed when at the dubiously sulphur smelling spa late on during our first afternoon. Minor issues. We received a call to the room around 11:01 from one of the reception staff who began berating my wife, I quote ‘You will listen to me..’ when trying to assert some sort of authority over the check out time. I took the phone and was then told there is ‘Information in the desk of the room you have inspected.’ Cockroaches, dirty glasses, chipped mugs, beds sized for a Borrower, pubes and dust tend to present themselves, there was no sign of a desk though. Perhaps that was in the room we had originally requested. The language was again quite bizarre and as per the common theme, it was all our fault that we didn’t know. I could go on but will leave some surprises just in case you are a daredevil and book this shed. It really is a terrible hotel that is clearly on the decline and in need of some urgent investment; first and foremost in staff training and then in aesthetic’s.
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Date of stay: August 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Dan H wrote a review Aug 2023
Maidstone, United Kingdom23 contributions10 helpful votes
Cleaning staff stole my belt! I notified reception and they shrugged it off and didn’t have much interest. Apart from that, a beautiful hotel, great view and lovely restaurant. Ruined by this incident though :(
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Date of stay: August 2023
Value
Location
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Trip type: Travelled as a couple
Room Tip: Beautiful hikes behind hotel.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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loisha wrote a review Aug 2023
6 contributions6 helpful votes
We arrived at Pedras Do Mar this morning and told we couldn’t access the room until 3pm and so went for lunch which was difficult but when it eventually came it was nice. We had expected a sea view room as we had this conversation with someone on reception prior to our arrival and when I had queried this the receptionist told me only Mountain View is what they had. My husband queried this further and she told him he had requested a Mountain View. We did not even know there was a mountain! From this she went to fetch the manager, Catarina Rodriguez, who defended her colleague and also said that the marketing of a “double room” was a scam. She was so unhelpful and rude as she persisted to say she couldn’t do anything, not for the restaurant/spa/room/another hotel or room and was just very unwilling. To begin arguing with me suggesting I want everything for free was just so disrespectful and unprofessional in front of our six year old. I never ever mentioned I wanted anything for free. I would have been happy to pay but at this point I had to walk away before saying something I regret as it was clear we were not getting anywhere. I explained I work with the general public and that all I was asking for is customer service. Her attitude was terrible and following this she proceeded to speak with her colleague in her own language. It just so happened that the room was then miraculously ready at 2pm. We arrived in the room to see a Chez Lounge as a bed for our son to sleep in which isn’t even the length of his torso, never mind to accommodate his legs. The view of a “mountain” is pitiful as we look over a concrete bay where dustbins are kept and flies come into the room when the door is open. Diogo (I am unsure if this is the correct spelling but he brought our cases upto the room) is the only person we have come across with any humility and care whatsoever. We told him we do not like to complain but we are not happy. It is not his fault at all but he apologised which is more than Catarina did. Avoid, avoid avoid!
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Date of stay: August 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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19goSkins wrote a review Aug 2023
Upper Arlington, Ohio216 contributions70 helpful votes
We really enjoyed this hotel in the rural part of the island. The view is fantastic and we took hikes daily to the next town. Everyone was friendly, and we did a couples massage, which was quite average. Everyone at the front desk was very pleasant and they even let us borrow a converter.
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Date of stay: June 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Michaels150 wrote a review Aug 2023
Flamborough, United Kingdom20 contributions8 helpful votes
We have just returned from a 2 week stay at this lovely hotel and cannot fault it. We had a very warm welcome when we checked in and the young girl was more than happy to answer all our questions. Our room was very light and spacious - fluffy towels, bathrobes/slippers, nice toiletries, a fridge and water replenished every day. The bed and pillows were super comfy - thank goodness as we were there for 14 nights! The frosted glass between the bathroom and bedroom was not a problem as there was a blind. It was no problem at all to get more hangers and tea bags. Our room was kept spotless each day with clean sheets/towels whenever you needed them. The breakfast was superb - everything you could want and more - I was very impressed by the lactose free milk which I have at home. It did get quite busy though around 9am so we ate early. A special mention to Deborah in the breakfast room who welcomed us with a big smile every morning - all the staff were very helpful too. There is a lovely pool area and it was never too busy. At the bottom of the garden there is a coastal path that leads to the next village - we had a lovely walk there and you can get down to the shingle beach too. The gym is very small so we didn’t bother using it - there is also an indoor pool and sauna. You definitely need a car at this hotel as it is remote but that’s what we wanted. We explored the whole island and driving was so easy. There is a lovely restaurant not far away called Quinta dos Sabores. It is in a farmhouse and it’s all organic - you get a 6 course meal - there is no menu but they cater for everyone. Would highly recommend. Our only regret at the hotel was not paying extra for a sea view room - the mountain view was fine but the sea view and villages nearby all lit up at night was lovely. We would definitely recommend this hotel - it’s not cheap but well worth the money.
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Date of stay: July 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip: Definitely choose a sea view room. You will need a car.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Justin R wrote a review Jul 2023
Lino Lakes, Minnesota340 contributions150 helpful votes
We had an incredible 5 days stay at the Pedras do Mar resort. The room was great and we were able to keep it cool with the central air conditioning while we were there. The only weird part about the room was the glass walls for the bathroom making for little privacy. The pool areas are great. They were nice and shallow for my girls to play in. The really enjoyed the indoor pool. The WiFi worked really well. The breakfast was the only real negative I would give the resort. There were plenty of options but the eggs (both the fried and scrambled) were over cooked. And the fruit options weren’t great other than the pineapple. We would stay here again if we went to Sao Miguel again.
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Date of stay: July 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
€99 - €141 (Based on Average Rates for a Standard Room)
LOCATION
PortugalAzoresSão MiguelFenais da Luz
NUMBER OF ROOMS
125
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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PEDRAS DO MAR RESORT & SPA - UPDATED 2024 Hotel Reviews & Price Comparison (Sao Miguel, Portugal - Azores) - Tripadvisor

Frequently Asked Questions about Pedras do Mar Resort & Spa
Which popular attractions are close to Pedras do Mar Resort & Spa?
Nearby attractions include Azores Outdoor Activities (1.8 km), Miradouro de Santa Iría (1.5 km), and Praia de Santa Bárbara (6.7 km).
What are some of the property amenities at Pedras do Mar Resort & Spa?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Pedras do Mar Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Pedras do Mar Resort & Spa?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Pedras do Mar Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Pedras do Mar Resort & Spa?
Conveniently located restaurants include Quinta dos Sabores, Café Canto do Cais, and Restaurante O Pescador.
Are there opportunities to exercise at Pedras do Mar Resort & Spa?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Pedras do Mar Resort & Spa have airport transportation?
Yes, Pedras do Mar Resort & Spa offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Pedras do Mar Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Pedras do Mar Resort & Spa offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Pedras do Mar Resort & Spa?
The staff speaks multiple languages, including English and Portuguese.