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Reduit Beach Avenue, Rodney Bay St. Lucia
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 10/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Bay Gardens Hotel
Updated 10/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#3 of 6 hotels in Rodney Bay
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Platinum level
Escape on an authentic St. Lucia holiday at Bay Gardens Hotel, a boutique island retreat offering a relaxing experience. With a long tradition of unmatched hospitality, our hotel is located in the heart of St. Lucia’s entertainment capital, Rodney Bay Village. Guests arriving at the hotel are greeted by an intimate tropical oasis surrounded by lush gardens teeming with tropical flowers. Once here, friendly service, stylish accommodations and unforgettable scenery come together to create the perfect Caribbean getaway. Our inviting sanctuary features island-inspired guest rooms and suites with private balconies and views of our lush gardens. This idyllic hotel also offers three sparkling swimming pools and on-site dining at Spices Restaurant. Our convenient location in Rodney Bay Village provides easy access to some of the top attractions in St. Lucia, from the brilliant white sands of Reduit Beach to Rodney Bay Marina and more. All guests staying at the Bay Gardens Hotel benefit from access to Bay Gardens Beach Club, situated on the prime beachfront location of the 4 star Bay Gardens Beach Resort & Spa, Reduit Beach. A complimentary hourly shuttle service (5 minute drive) operates between the Hotel and the Beach Resort, thus allowing you access to sun loungers on the beach, unlimited use of Splash Island Water Park, unlimited non motorized watersports and complimentary WiFi. You can also bill meals and spa treatments enjoyed at the Resort to your room at Bay Gardens Hotel (some meals and spa treatments at the Beach Resort may also be included if you have booked an All Inclusive Package directly with us).
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Room & Suite (278)278
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Bar / lounge
Game room
Aerobics offsite
Kids stay free
Babysitting
Parking
Wifi
Pool / beach towels
Outdoor pool
Restaurant
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Complimentary welcome drink
Kid-friendly buffet
Kids' meals
Special diet menus
Wine / champagne
Poolside bar
Evening entertainment
Table tennis
Water park offsite
Children's television networks
Kids club
Kids' outdoor play equipment
Highchairs available
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Pedicure
24-hour security
Baggage storage
Chapel / shrine
Concierge
Currency exchange
Gift shop
Non-smoking hotel
Outdoor furniture
Shops
Sun umbrellas
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
Ironing service
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Room features
Air conditioning
Desk
Dining area
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
Wardrobe / wardrobe
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Kitchenette
Oven
Refrigerator
Stovetop
Electric kettle
Kitchenware
Flatscreen TV
Radio
Complimentary toiletries
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Room types
Pool view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Family
Languages Spoken
English, French
1,621Reviews117Q+A100Room tips
Traveller rating
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Popular mentions
Trip46081858141 wrote a review 12 Feb
2 contributions
Had to quarantine for 2 weeks but was a good experience with really nice staff, good food and great that you can go to the beach every day! Rooms could do with a refurbishment but they were clean and good size
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Review collected in partnership with this hotel
Date of stay: January 2021
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Response from Sanovnik Destang, General Manager at Bay Gardens Hotel
Responded 1 week ago
Dear Trip46081858141, Thank you for posting your review. It was a wonderful pleasure hosting you during these unprecedented times. We are looking forward to welcoming you once again to your home away from home. From your extended family here at the Bay Gardens do continue to stay safe.
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Heli G. wrote a review 6 Feb
Newtown, Connecticut1 contribution1 helpful vote
Terrible does not even begin to describe the Bay Gardens Hotel. The place is run down but clean. The staff are arrogant and nonresponsive. One might call them as lazy as can be. The food was a horror show. Aside from the fresh salads, everything they seem to have was very dry. Food was cooked to death whereby you could play pingpong with the catch of the day and the chickens might have died a thousand times. Regarding beef dishes, one can take it to the playgrounds and play soccer with it after they are done cooking it. Despite the "all-inclusive meal plan" that we purchased, We ordered takeout from outside of the resort and of course paid for it as well. When we dared to complain about something, we were made to feel as if we were the ones who were the problem! The staff is definitely confused about who are the guests and who are the staff! The resort is located 1/2 mile from the beach, where they have another place called Bay Garden Beach Resort. if you stay at the Bay Gardens Hotel, you will have to take a shuttle to the beach. It is only 1/2 mile, but you cannot leave the resort on your own due to Covid 19, per St. Lucia's rules, so you must use the hotel shuttle to get to the beach which leaves according to their "schedule, " which is every hour. In other words, if for any reason you need to get back to your room for something you might have forgotten, it will take you two hours to complete the journey to your hotel room and back to the beach. Despite the 20% capacity at the Bay Gardens, they will NOT change the schedule and have the shuttle come to pick up guests more frequently, even though the driver will be sleeping on the bus between the trip back and forth. The beach is beautiful with white sands and very clean. At the beach resort you will find the bar, where you have on most days the bartender named Roger. Roger is a horny, sexually- motivated young bartender who does not have a distinction between staff and guests. If Roger takes a fancy to your wife or your female friend, he will act like a horny teen who is in heat and will not serve you your drinks, or will simply ignore you while you wait at the bar to be served, even though I tipped him at the beginning of our trip! He is a strange dude. The only folks who were helpful and pleasant were a waiter named Helena ( i could not say enough nice things about her), a bartender at the Bay Gardens Hotel named Terry, and the lady that cleaned our rooms every day in room 307. Those were the only folks that we felt like deserved the tips.
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Review collected in partnership with this hotel
Date of stay: January 2021
1 Helpful vote
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Response from Sanovnik Destang, General Manager at Bay Gardens Hotel
Responded 2 weeks ago
Dear Mr. Gazoli, Thank you for taking the time out of your busy schedule to review our property. This is a very unusual review for our Hotel, and we are saddened that we did not exceed your vacation experience. It is very surprising that you found our staff arrogant, nonresponsive, and lazy. This is certainly not the characteristic of our valued team members, however, we appreciate your comment on the cleanliness of our hotel. We are sorry to read that you did not enjoy your dining experience at our Spices Restaurant. I sincerely wished that you had shared your comments with the General Manager as you had many communications with her during your stay. We usually advise our guests to reach out to our management team so that we may have the opportunity to address all concerns in “real-time”. The safety and well-being of our client (s) are paramount, especially during these unprecedented times. Our complimentary shuttle leaves the hotel every half an hour on the hour to our sister property which is five (5) minutes away. We are sorry that you felt the shuttle should have been changed, however, our flexibility was always exhibited when you were late for the shuttle to the Beach Resort. Thank you for highlighting the team members who stood out during your stay and they are very appreciated for your mention in this review. Your sentiments have been relayed to the team and rest assured your feedback is important in an effort to ensure that this situation does not reoccur as we strive for excellence at all times. Thank you for staying at our Hotel and we hope that you will reconsider visiting us in the future. Your Home Away from Home awaits. Best Wishes
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john s wrote a review Jan 2021
Palmyra, Virginia44 contributions18 helpful votes
Skip traveling to St. Lucia until covid is over. Because you have to stay in the hotel and NOT allowed to travel elsewhere, problems occur. You can not go outside to shop and if you were planning on purchasing food and drinks for your kitchen room, forget it. Instead you are forced into the all inclusive which is a lot more expensive and might not be to your liking. Taxi rides from airport take over an hour and most drivers are driving like crazy men. The beach at Bay Gardens was beautiful, yet the locals can go onto the beach and their trying to get you to buy something is a pain. Also we had about five guys wanting us to get them drinks. WHY. because all the alchol stores are closed because of covid.
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Review collected in partnership with this hotel
Date of stay: January 2021
2 Helpful votes
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Response from Sanovnik Destang, General Manager at Bay Gardens Hotel
Responded 3 weeks ago
Dear John s, Thank you for choosing us as “Your Home Away from Home” sanctuary and taking the time out to post your review. We are disappointed that certain areas fell below your expectations. . Our island is open to visitors from all countries but there are mandatory entry requirements and Island protocols that must be adhered to for the duration of client (s) stay. These include not leaving the property for shopping. Our team members are more than willing to assist you, our valued client (s), with the purchasing of groceries items. On behalf of your Bay Gardens extended family, it was indeed a pleasure serving you. We hope that you allow us the opportunity to provide you with the idyllic vacation experience soon which is synonymous with the Bay Gardens Brand.
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Wedderburn wrote a review Jan 2021
Greater London, United Kingdom427 contributions81 helpful votes
+1
Stayed during covid, It was not where we should have stayed as our original destination stopped travellers, but staying here to celebrate my husbands 50th was lovely. We were initially booked into Bay Gardens Inn, arrived all looking dark we were then sent to the Hotel where we had a free room upgrade. A managers cocktail party was in full swing so complimentary cocktails on arrival. The small amount of traffic noise in the room had us move next day, the available rooms being smaller we paid extra for an adjoining room for daughter. The rooms were lovely spacious clean with quiet A/C and ceiling fans. A small kitchette. Breakfast service because of covid was chaotic but staff managed to get us all served with an adequate choice which changed daily. The shuttle bus your lifeline to getting out was busy and occasionally more frequent when getting guests to outside restaurant bookings. Reduit beach was lovely with the non motorised water sports available, for free. Really enjoyed taking the Hobie Cat dinghy out. Tried water skiing which I had not done for 20 years. Like riding a bike it was. The hotel very quiet 3 pools but close to strip if you were allowed out. I preferred this hotel to the beach resort as atmosphere there was a lot busier and the restaurant there not a reason to eat there. Christmas Day Santa visited wearing a mask and visor. My daughter received some locally made jewellery as a gift. I enjoyed staying here, we were looked after and very comfortable. Great chocolate milkshakes and cocktails at the poolside bar.
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Date of stay: December 2020Trip type: Travelled with family
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Response from Sanovnik Destang, General Manager at Bay Gardens Hotel
Responded 21 Jan 2021
Dear Mr. & Mrs. Wedderburn and beautiful Sophia Eloise, Thank you for your review from your recent stay with us at the Bay Gardens Hotel. We sincerely thank you and your family for choosing to stay with us especially during these uncertain times. Thank you for your acknowledgement and kind support of our Brand. Knowing that you and your lovely family had a great stay gives us much satisfaction. It was an absolute pleasure hosting you all, looking forward to seeing you all in the not too distance future. Best Wishes and Stay Safe!!!!!!!
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andreaetienne wrote a review Jan 2021
1 contribution
Booked for 14 nights, had to stay in quarantine in the hotel for the duration of my stay. The benefit of staying at this hotel is that a daily shuttle is provided every hour to take you to the sister hotel, Bay Gardens Beach Resort, where you have access to the beach. The staff at both hotels are very friendly ensuring our stay was comfortable even though we were in quarantine.
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Review collected in partnership with this hotel
Date of stay: December 2020Trip type: Travelled on business
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Response from Sanovnik Destang, General Manager at Bay Gardens Hotel
Responded 22 Jan 2021
Dear Andrea and Alison, Thank you for choosing to stay with us at your home away from home once again. What a wonderful privilege to see you two lovely sisters , we are so sorry that Angela was unable to travel home this year. Your positive feedback is greatly appreciated, and we are looking forward to seeing you again on the next visit to “Your Home away from Home”. Best wishes my beautiful sisters and please stay safe.
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PRICE RANGE
US$105 - US$203 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
bay gardens castries, hotel bay gardens, bay gardens hotel st lucia
LOCATION
CaribbeanSt. LuciaGros Islet QuarterRodney Bay
NUMBER OF ROOMS
87
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Frequently Asked Questions about Bay Gardens Hotel
Which popular attractions are close to Bay Gardens Hotel?
Nearby attractions include Island Mix (0.2 km), Baywalk Shopping Mall (0.2 km), and Ultra Lounge (0.5 km).
What are some of the property amenities at Bay Gardens Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Bay Gardens Hotel?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Bay Gardens Hotel?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Bay Gardens Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Bay Gardens Hotel?
Conveniently located restaurants include Spice Of India, Big Chef Steakhouse, and Matthews Rooftop.
Are there opportunities to exercise at Bay Gardens Hotel?
Yes, guests have access to a pool during their stay.
Does Bay Gardens Hotel have an airport shuttle?
Yes, Bay Gardens Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Bay Gardens Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Bay Gardens Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Bay Gardens Hotel?
The staff speaks multiple languages, including English and French.