BELA INTERNATIONAL HOTEL

At the end of 3 months travelling in Indonesia this hotel had everything to relax and enjoy. Very spacious well furnished room with balcony facing the volcano of opposite island of Tidore, nice bathroom. I mentioned to the manager I was astonished not to have found cloves in the markets, most wanted good of these "Spice Islands", which paid for the beautiful houses in Amsterdam. To find out which spice I meant he came back from the kitchen with a small plate with a selection of spices. A lady of the staff later brought me not only the desired cloves but also the very attractive fruits of her nutmeg tree. And they smiled and were happy to help me. Perfect stay with personal touch!

Date of stay: December 2018

1 Helpful vote

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Response from WaliNursasidi, Manajer Umum at Bela International Hotel

Responded 9 Nov 2019

Dear, Mr. Gottfried Z Warmest greeting from Grand Dafam Bela Ternate Hotel We would like to thank you for your valued comment during your stay at Grand Dafam Bela Ternate Hotel, We will keep maintain our services and product to exceed guest expectation and We are trying to provide and serve some food & herb from original from maluku island especially product from ternate in our drough store . one again thank you very much for your valued comment and we hope you could visit again and stay in our hotel. Best regards, Wali Nursasidi General Manager

Incito Vacations wrote a review Oct 2019

Makassar, Indonesia120 contributions11 helpful votes

Biggest hotel in Ternate

Still the biggest and the highest rank hotel in Ternate. Yet, the rooms need refurbish. Old and worn out tables, chairs and some more other room facilities. The staffs are honest and trustworthy. A friend of mine forgot his laptop bag with some cash on it at the lobby lounge only to realize he forgot it in the following morning. He then got his bag back include its content.

Date of stay: September 2019Trip type: Travelled

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Response from WaliNursasidi, Manajer Umum at Bela International Hotel

Responded 27 Oct 2019

Dear, Valued costumer. Warmest greeting from Grand Dafam Bela Ternate Hotel We would like to thank you for your valuable comment and constructive to the management. refurbishment facility is our priority, therefore we are doing to fix our fasilities continuously in order to meet with guest expectations. We hope in the next your visit that our hotel facilitiy is getting better and We are going to welcoming you in the next visit. Best regards, Wali Nursasidi

SG71 wrote a review Sep 2019

Luxembourg62 contributions127 helpful votes

Where's the management?

The Dafam passes for the best hotel on the beautiful island of Ternate, and it may well have been great when it opened. However, time has taken a heavy toll. While the rooms are a nice size and provide in theory, everything you'd need for a comfortable stay, everything feels old. The carpets everywhere are threadbare, smelly and dirty. The towels are old. The bathroom fittings are falling to pieces. There are mosquitoes everywhere. It's clear that the hotel is worn out for a reason: on weekends, they have promotions to attract families looking for a good time and to enjoy the pool and they're very successful at filling rooms up. The pool and breakfast areas get crowded and there is a huge mess. The fact that the whole place lacks maintenance makes things worse. As for the staff, their attitude differs considerably, mostly along age lines. The young enthusiastic staff at housekeeping and front desk try to be helpful. So do the people who are given the thankless task of keeping the pool clean (many guests go into the the water fully dressed). The older staff clearly feels entitled and couldn't care less. On the whole, this was a rather disappointing experience. If you must stay, avoid the weekends when it gets way too crowded.…

Date of stay: September 2019

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Service

Trip type: Travelled

Room Tip: If you must stay here, avoid the weekends when it gets way too crowded.

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1 Helpful vote

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Response from WaliNursasidi, Manajer Umum at Bela International Hotel

Responded 17 Sep 2019

Dear, Valued Costumer. We would like to thank you for you stay with Grand Dafam Bela ternate and thank you very much that you have shared your experience to us, It would be of our focus as management to improve the quality and we will do maximize to provide an excellent service to every guest stay with Grand Dafam Bela ternate. We strive to provide a better service to the guest and we would like to apologies for your inconvenience caused during your stayed, We have shared this to our team to make sure it will not happened in the future. Staff training and maintenance has been continued addressed to all of our team and once again we would like to thank you for your constructive comment. Wali Nursasidi General Manager Grand Dafam Bela Ternate

Tigele wrote a review Sep 2019

Teteringen, The Netherlands45 contributions3 helpful votes

Average hotel in Ternate

Hotel is very average, it needs maintainance. Some rooms don't have a refrigerator. The food and drinks are very expensive! Breakfast is ok, don't come too late because you will find empty plates. Swimmingpool is ok. Staff manager is very nice.

Date of stay: March 2019

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Response from WaliNursasidi, Manajer Umum at Bela International Hotel

Responded 5 Sep 2019

Dear, Valued Costumer. Warmest greeting from Grand Dafam Bela Ternate We would like to thank you for your constructive critics to our facilities and it is one of our priority as management to improve our product and services to meet exceed guest satisfaction. We have been starting to fix our product quality, We hope on the next visit the atmosphere it would be better.

Br14n 1m4g3s wrote a review Aug 2019

Batu, Indonesia1072 contributions292 helpful votes

Capturing The Beauty Of The Sunrise Every Morning

The best hotel in Ternate City, with extraordinary natural scenery. The entry access is facing the sea landscape which every morning presents the beauty of the rising sun. The receptionist is friendly and always smiles at guests. The room is clean and comfortable to rest after a full day of activities. #batulocalguides #lestguide

Date of stay: September 2018

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Trip type: Travelled

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Response from WaliNursasidi, Manajer Umum at Bela International Hotel

Responded 5 Aug 2019

Dear. Value costumer. We would like to thank you for your comment during your stay at Grand Dafam Bela Ternate Hotel, We will keep maintain our services and product to exceed guest expectation. We are waiting for your next visit . Best regards, Wali Nursasidi

Ardyan Y wrote a review Apr 2019

Jakarta, Indonesia16 contributions18 helpful votes

Great location but need MAJOR Refurbishment and staff retraining

Summary: They allow us early check in (10 am) which we appreciated Dirty room (towels, bed sheets, with visible stains, dusty floors, rusty bathroom knobs, unpolished toilet and sink bowl) Service sucks (we asked a towel change and it took me 2 calls and an hour of wait) We asked for a bucket of ice, and it came only after 2 calls and an hour of wait Breakfast is so so.. wouldnt stay there again, would find a cleaner hotel

Date of stay: April 2019Trip type: Travelled

1 Helpful vote

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Response from Grand Dafam B, General Manager at Bela International Hotel

Responded 23 Apr 2019

Dear. Mr/Mrs. Ardyany. Warmest greeting from Grand Dafam Bela Ternate We would like to thank you for you stay with Grand Dafam Bela ternate and thank you very much that you have shared your experience to us, It would be of our focus as management to improve quality product and service and we will do maximize to provide an excellent service to every guest stay with Grand Dafam Bela ternate. We strive to provide a better service to the guest and we would like to apologies to Mr/Mrs. Ardyany for your inconvenience caused during your stayed, We shared this to our team to make sure it will not happened in the future. Staff training and maintenance has been continued addressed to all of our team and once again we would like to thank you for your constructive comment. Wali Nursasidi General Manager Grand Dafam Bela Ternate

MARINELL Z wrote a review Apr 2019

10 contributions

Good hotel, but not good staff

This hotel is good for Ternate and has a good view. But the staff not helpful. They gave room with totally no view. Many cockroaches in the room. Many mosquito every evening and at night. Staff not good work for clean rooms, because we found in be room some clothes from the last guests.

Date of stay: March 2019

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Response from Grand Dafam B, Manajer Umum at Bela International Hotel

Responded 14 Apr 2019

Dear, Mr. & Mrs. Marinell Z Warmest Greeting From Grand Dafam Bela Ternate. We would like to thank you for your valued comment and We do apologize for your un convenience experience during your stay at Grand Dafam Bela Ternate. The management will do improving to provide a better service to our guest and it will be first priority to improve our product in order to meet with guest expectations. We will retrain our team to the cleanliness standard of services to avoid the same experience to you or others guest. One again thank you very much for your stay and should you have any query in the future please do not hesitate to call us at any time. Wali Nursasidi General Manager Grand Dafam Bela Ternate

Almakhsus P wrote a review Mar 2019

Jakarta, Jakarta Raya, Indonesia21 contributions13 helpful votes

just another place to stay

first of all the room is far from clean! dust here and there! old carpet! if you are alregic to dust, the you should avoid this hotel! but the food ordered from room service is okay! breakfast is average! hotels staff gave me the wrong key when i checked in. and took me 30 menutes plus to enter the room! well, it is just another hotel!

Date of stay: June 2018Trip type: Travelled

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Response from Grand Dafam B, Manajer Umum at Bela International Hotel

Responded 3 Apr 2019

Dear, Mr. Almakhus P Warmest greeting from Grand Dafam Bela Ternate Firstly we would like to thank you for you stay with Grand Dafam Bela ternate during your visit the island and thank you very much that you have shared your experience to us, this is one of our focus as management to improve quality product and service and we will do our best to provide an excellent service to every guest stay with Grand Dafam Bela ternate. We strive to provide a better service to the guest and we would like to apologies to Mr. Almakhsus for your inconvenience caused during your stayed, We shared this to our team to make sure this will not happened in the future. Staff training and maintenance has been continued addressed to all of our room and once again we would like to thank you for your constructive comment.

oetami wrote a review Mar 2019

Indonesia164 contributions97 helpful votes

The room is so clean.

This is not my first time staying at this hotel. The GM are very helpful and humble. Bapak Azy is also helpful and also Bapak Jabir. They Booked well my room. I like staying here since the AC is cool, the room is clean, only the net connection is a little bit problem. But for all is good. Noted for all the concierge mas iwan and mas Saiful are helpful, Mr. Anu Bakar should be trainned again as FO not suitable also mbak Wina should traiined again. But Mbak Claudia as trainning student is very good in handling quest. Bapak GM should improving Human Capacity there. But for room is excellent. I will come back again

Date of stay: March 2019

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Service

Trip type: Travelled

Room Tip: Pool view is better

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2 Helpful votes

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Response from Grand Dafam B, Manajer Umum at Bela International Hotel

Responded 26 Mar 2019

Dear. Mrs. Oetami. Thank you very much for your value comment and it would be our priority to provide excellent service to meet with the guest expectation. We strive to provide a better service to every guest staying at our hotel and thank you very much for the review have given to us and we will share this to our team to always providing a best service for you and every guest staying with us. We are continuous improving our product quality and services to provide a good experience for our guest by daily project maintenance and training. Should you have any further question or inquiry for your future visit please do not hesitate to contact us at any time.

stuffmatters wrote a review Feb 2019

London, United Kingdom819 contributions360 helpful votes

Adequate business style hotel for an overnight stay.

Grand Defam ticks all boxes if you just want a standard 4 star business style hotel offering associated facilities eg restaurant, pool, gym, spa etc. Rooms are clean and staff friendly although check in / out is slow and inefficient. Built on the side of the volcano it has great views down to the harbour. The a la carte menu was extensive and tasty. If you want to try somewhere with more character however consider Villa Ma’Rasai - see seperate reviews.........

Date of stay: January 2019

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Cleanliness

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Trip type: Travelled

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Response from Grand Dafam B, General Manager at Bela International Hotel

Responded 3 Mar 2019

Dear. Stuffmatters Thank you very much for your valued opinion and constructive critics towards our hotel during you stay . We do appreciated and we will shared your review to our team and We will improve our associate skill in order to exceed guest expectation. We look forward to welcoming you back to our hotel.

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