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Jl. Jati Raya no. 500, Ternate 97715 Indonesia
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Traveller (196)
Room & Suite (53)
Pool & Beach (23)
Payments made by partners impact the order of prices displayed. Room types may vary.

About

#1 of 17 in Ternate
Location
Cleanliness
Service
Value
Bela International Hotel, a first four stars hotel in Ternate.
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Property amenities
Free parking
Public wifi
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Children Activities (Kid / Family Friendly)
Airport transportation
Business Centre with Internet Access
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Conference facilities
Banquet room
Meeting rooms
Spa
Concierge
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Languages Spoken
Indonesian
215Reviews1Q+A29Room tips
Traveller rating
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Gottfried Z wrote a review Nov 2019
Bremen, Germany133 contributions150 helpful votes
At the end of 3 months travelling in Indonesia this hotel had everything to relax and enjoy. Very spacious well furnished room with balcony facing the volcano of opposite island of Tidore, nice bathroom. I mentioned to the manager I was astonished not to have found cloves in the markets, most wanted good of these "Spice Islands", which paid for the beautiful houses in Amsterdam. To find out which spice I meant he came back from the kitchen with a small plate with a selection of spices. A lady of the staff later brought me not only the desired cloves but also the very attractive fruits of her nutmeg tree. And they smiled and were happy to help me. Perfect stay with personal touch!
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Date of stay: December 2018
1 Helpful vote
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Response from WaliNursasidi, Manajer Umum at Bela International Hotel
Responded 9 Nov 2019
Dear, Mr. Gottfried Z Warmest greeting from Grand Dafam Bela Ternate Hotel We would like to thank you for your valued comment during your stay at Grand Dafam Bela Ternate Hotel, We will keep maintain our services and product to exceed guest expectation and We are trying to provide and serve some food & herb from original from maluku island especially product from ternate in our drough store . one again thank you very much for your valued comment and we hope you could visit again and stay in our hotel. Best regards, Wali Nursasidi General Manager
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Incito Vacations wrote a review Oct 2019
Makassar, Indonesia120 contributions11 helpful votes
Still the biggest and the highest rank hotel in Ternate. Yet, the rooms need refurbish. Old and worn out tables, chairs and some more other room facilities. The staffs are honest and trustworthy. A friend of mine forgot his laptop bag with some cash on it at the lobby lounge only to realize he forgot it in the following morning. He then got his bag back include its content.
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Date of stay: September 2019Trip type: Travelled
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Response from WaliNursasidi, Manajer Umum at Bela International Hotel
Responded 27 Oct 2019
Dear, Valued costumer. Warmest greeting from Grand Dafam Bela Ternate Hotel We would like to thank you for your valuable comment and constructive to the management. refurbishment facility is our priority, therefore we are doing to fix our fasilities continuously in order to meet with guest expectations. We hope in the next your visit that our hotel facilitiy is getting better and We are going to welcoming you in the next visit. Best regards, Wali Nursasidi
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SG71 wrote a review Sep 2019
Luxembourg62 contributions127 helpful votes
The Dafam passes for the best hotel on the beautiful island of Ternate, and it may well have been great when it opened. However, time has taken a heavy toll. While the rooms are a nice size and provide in theory, everything you'd need for a comfortable stay, everything feels old. The carpets everywhere are threadbare, smelly and dirty. The towels are old. The bathroom fittings are falling to pieces. There are mosquitoes everywhere. It's clear that the hotel is worn out for a reason: on weekends, they have promotions to attract families looking for a good time and to enjoy the pool and they're very successful at filling rooms up. The pool and breakfast areas get crowded and there is a huge mess. The fact that the whole place lacks maintenance makes things worse. As for the staff, their attitude differs considerably, mostly along age lines. The young enthusiastic staff at housekeeping and front desk try to be helpful. So do the people who are given the thankless task of keeping the pool clean (many guests go into the the water fully dressed). The older staff clearly feels entitled and couldn't care less. On the whole, this was a rather disappointing experience. If you must stay, avoid the weekends when it gets way too crowded.
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Date of stay: September 2019
Rooms
Location
Service
Trip type: Travelled
Room Tip: If you must stay here, avoid the weekends when it gets way too crowded.
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1 Helpful vote
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Response from WaliNursasidi, Manajer Umum at Bela International Hotel
Responded 17 Sep 2019
Dear, Valued Costumer. We would like to thank you for you stay with Grand Dafam Bela ternate and thank you very much that you have shared your experience to us, It would be of our focus as management to improve the quality and we will do maximize to provide an excellent service to every guest stay with Grand Dafam Bela ternate. We strive to provide a better service to the guest and we would like to apologies for your inconvenience caused during your stayed, We have shared this to our team to make sure it will not happened in the future. Staff training and maintenance has been continued addressed to all of our team and once again we would like to thank you for your constructive comment. Wali Nursasidi General Manager Grand Dafam Bela Ternate
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Tigele wrote a review Sep 2019
Teteringen, The Netherlands45 contributions3 helpful votes
Hotel is very average, it needs maintainance. Some rooms don't have a refrigerator. The food and drinks are very expensive! Breakfast is ok, don't come too late because you will find empty plates. Swimmingpool is ok. Staff manager is very nice.
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Date of stay: March 2019
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Response from WaliNursasidi, Manajer Umum at Bela International Hotel
Responded 5 Sep 2019
Dear, Valued Costumer. Warmest greeting from Grand Dafam Bela Ternate We would like to thank you for your constructive critics to our facilities and it is one of our priority as management to improve our product and services to meet exceed guest satisfaction. We have been starting to fix our product quality, We hope on the next visit the atmosphere it would be better.
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Br14n 1m4g3s wrote a review Aug 2019
Batu, Indonesia1072 contributions292 helpful votes
The best hotel in Ternate City, with extraordinary natural scenery. The entry access is facing the sea landscape which every morning presents the beauty of the rising sun. The receptionist is friendly and always smiles at guests. The room is clean and comfortable to rest after a full day of activities. #batulocalguides #lestguide
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Date of stay: September 2018
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Trip type: Travelled
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Response from WaliNursasidi, Manajer Umum at Bela International Hotel
Responded 5 Aug 2019
Dear. Value costumer. We would like to thank you for your comment during your stay at Grand Dafam Bela Ternate Hotel, We will keep maintain our services and product to exceed guest expectation. We are waiting for your next visit . Best regards, Wali Nursasidi
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Ardyan Y wrote a review Apr 2019
Jakarta, Indonesia16 contributions18 helpful votes
Summary: They allow us early check in (10 am) which we appreciated Dirty room (towels, bed sheets, with visible stains, dusty floors, rusty bathroom knobs, unpolished toilet and sink bowl) Service sucks (we asked a towel change and it took me 2 calls and an hour of wait) We asked for a bucket of ice, and it came only after 2 calls and an hour of wait Breakfast is so so.. wouldnt stay there again, would find a cleaner hotel
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Date of stay: April 2019Trip type: Travelled
1 Helpful vote
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Response from Grand Dafam B, General Manager at Bela International Hotel
Responded 23 Apr 2019
Dear. Mr/Mrs. Ardyany. Warmest greeting from Grand Dafam Bela Ternate We would like to thank you for you stay with Grand Dafam Bela ternate and thank you very much that you have shared your experience to us, It would be of our focus as management to improve quality product and service and we will do maximize to provide an excellent service to every guest stay with Grand Dafam Bela ternate. We strive to provide a better service to the guest and we would like to apologies to Mr/Mrs. Ardyany for your inconvenience caused during your stayed, We shared this to our team to make sure it will not happened in the future. Staff training and maintenance has been continued addressed to all of our team and once again we would like to thank you for your constructive comment. Wali Nursasidi General Manager Grand Dafam Bela Ternate
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MARINELL Z wrote a review Apr 2019
10 contributions
This hotel is good for Ternate and has a good view. But the staff not helpful. They gave room with totally no view. Many cockroaches in the room. Many mosquito every evening and at night. Staff not good work for clean rooms, because we found in be room some clothes from the last guests.
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Date of stay: March 2019
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Response from Grand Dafam B, Manajer Umum at Bela International Hotel
Responded 14 Apr 2019
Dear, Mr. & Mrs. Marinell Z Warmest Greeting From Grand Dafam Bela Ternate. We would like to thank you for your valued comment and We do apologize for your un convenience experience during your stay at Grand Dafam Bela Ternate. The management will do improving to provide a better service to our guest and it will be first priority to improve our product in order to meet with guest expectations. We will retrain our team to the cleanliness standard of services to avoid the same experience to you or others guest. One again thank you very much for your stay and should you have any query in the future please do not hesitate to call us at any time. Wali Nursasidi General Manager Grand Dafam Bela Ternate
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Almakhsus P wrote a review Mar 2019
Jakarta, Jakarta Raya, Indonesia21 contributions13 helpful votes
first of all the room is far from clean! dust here and there! old carpet! if you are alregic to dust, the you should avoid this hotel! but the food ordered from room service is okay! breakfast is average! hotels staff gave me the wrong key when i checked in. and took me 30 menutes plus to enter the room! well, it is just another hotel!
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Date of stay: June 2018Trip type: Travelled
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Response from Grand Dafam B, Manajer Umum at Bela International Hotel
Responded 3 Apr 2019
Dear, Mr. Almakhus P Warmest greeting from Grand Dafam Bela Ternate Firstly we would like to thank you for you stay with Grand Dafam Bela ternate during your visit the island and thank you very much that you have shared your experience to us, this is one of our focus as management to improve quality product and service and we will do our best to provide an excellent service to every guest stay with Grand Dafam Bela ternate. We strive to provide a better service to the guest and we would like to apologies to Mr. Almakhsus for your inconvenience caused during your stayed, We shared this to our team to make sure this will not happened in the future. Staff training and maintenance has been continued addressed to all of our room and once again we would like to thank you for your constructive comment.
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oetami wrote a review Mar 2019
Indonesia164 contributions97 helpful votes
This is not my first time staying at this hotel. The GM are very helpful and humble. Bapak Azy is also helpful and also Bapak Jabir. They Booked well my room. I like staying here since the AC is cool, the room is clean, only the net connection is a little bit problem. But for all is good. Noted for all the concierge mas iwan and mas Saiful are helpful, Mr. Anu Bakar should be trainned again as FO not suitable also mbak Wina should traiined again. But Mbak Claudia as trainning student is very good in handling quest. Bapak GM should improving Human Capacity there. But for room is excellent. I will come back again
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Date of stay: March 2019
Value
Rooms
Service
Trip type: Travelled
Room Tip: Pool view is better
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2 Helpful votes
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Response from Grand Dafam B, Manajer Umum at Bela International Hotel
Responded 26 Mar 2019
Dear. Mrs. Oetami. Thank you very much for your value comment and it would be our priority to provide excellent service to meet with the guest expectation. We strive to provide a better service to every guest staying at our hotel and thank you very much for the review have given to us and we will share this to our team to always providing a best service for you and every guest staying with us. We are continuous improving our product quality and services to provide a good experience for our guest by daily project maintenance and training. Should you have any further question or inquiry for your future visit please do not hesitate to contact us at any time.
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stuffmatters wrote a review Feb 2019
London, United Kingdom819 contributions360 helpful votes
Grand Defam ticks all boxes if you just want a standard 4 star business style hotel offering associated facilities eg restaurant, pool, gym, spa etc. Rooms are clean and staff friendly although check in / out is slow and inefficient. Built on the side of the volcano it has great views down to the harbour. The a la carte menu was extensive and tasty. If you want to try somewhere with more character however consider Villa Ma’Rasai - see seperate reviews.........
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Date of stay: January 2019
Rooms
Cleanliness
Service
Trip type: Travelled
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Response from Grand Dafam B, General Manager at Bela International Hotel
Responded 3 Mar 2019
Dear. Stuffmatters Thank you very much for your valued opinion and constructive critics towards our hotel during you stay . We do appreciated and we will shared your review to our team and We will improve our associate skill in order to exceed guest expectation. We look forward to welcoming you back to our hotel.
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PRICE RANGE
US$37 - US$63 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Bela International Hotel
LOCATION
IndonesiaMaluku IslandsNorth MalukuTernate
NUMBER OF ROOMS
195
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Frequently Asked Questions about Bela International Hotel
Which popular attractions are close to Bela International Hotel?
Nearby attractions include Batu Angus Ternate (7.6 km), Ngade Lake (3.6 km), and Fort Tolukko (4.1 km).
What are some of the property amenities at Bela International Hotel?
Some of the more popular amenities offered include free breakfast, a pool, and an on-site restaurant.
Which room amenities are available at Bela International Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Bela International Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Bela International Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Bela International Hotel?
Conveniently located restaurants include Royal's Resto and Function Hall, Pondok Katu, and New FLORIDAS.
Are there opportunities to exercise at Bela International Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Bela International Hotel have airport transportation?
Yes, Bela International Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Bela International Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Bela International Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.