BELA INTERNATIONAL HOTEL

At the end of 3 months travelling in Indonesia this hotel had everything to relax and enjoy. Very spacious well furnished room with balcony facing the volcano of opposite island of Tidore, nice bathroom. I mentioned to the manager I was astonished not to have found cloves in the markets, most wanted good of these "Spice Islands", which paid for the beautiful houses in Amsterdam. To find out which spice I meant he came back from the kitchen with a small plate with a selection of spices. A lady of the staff later brought me not only the desired cloves but also the very attractive fruits of her nutmeg tree. And they smiled and were happy to help me. Perfect stay with personal touch!

Date of stay: December 2018

1 Helpful vote

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Response from WaliNursasidi, Manajer Umum at Bela International Hotel

Responded 9 Nov 2019

Dear, Mr. Gottfried Z Warmest greeting from Grand Dafam Bela Ternate Hotel We would like to thank you for your valued comment during your stay at Grand Dafam Bela Ternate Hotel, We will keep maintain our services and product to exceed guest expectation and We are trying to provide and serve some food & herb from original from maluku island especially product from ternate in our drough store . one again thank you very much for your valued comment and we hope you could visit again and stay in our hotel. Best regards, Wali Nursasidi General Manager

Incito Vacations wrote a review Oct 2019

Makassar, Indonesia120 contributions11 helpful votes

Biggest hotel in Ternate

Still the biggest and the highest rank hotel in Ternate. Yet, the rooms need refurbish. Old and worn out tables, chairs and some more other room facilities. The staffs are honest and trustworthy. A friend of mine forgot his laptop bag with some cash on it at the lobby lounge only to realize he forgot it in the following morning. He then got his bag back include its content.

Date of stay: September 2019Trip type: Travelled with friends

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Response from WaliNursasidi, Manajer Umum at Bela International Hotel

Responded 27 Oct 2019

Dear, Valued costumer. Warmest greeting from Grand Dafam Bela Ternate Hotel We would like to thank you for your valuable comment and constructive to the management. refurbishment facility is our priority, therefore we are doing to fix our fasilities continuously in order to meet with guest expectations. We hope in the next your visit that our hotel facilitiy is getting better and We are going to welcoming you in the next visit. Best regards, Wali Nursasidi

SG71 wrote a review Sep 2019

Luxembourg61 contributions106 helpful votes

Where's the management?

The Dafam passes for the best hotel on the beautiful island of Ternate, and it may well have been great when it opened. However, time has taken a heavy toll. While the rooms are a nice size and provide in theory, everything you'd need for a comfortable stay, everything feels old. The carpets everywhere are threadbare, smelly and dirty. The towels are old. The bathroom fittings are falling to pieces. There are mosquitoes everywhere. It's clear that the hotel is worn out for a reason: on weekends, they have promotions to attract families looking for a good time and to enjoy the pool and they're very successful at filling rooms up. The pool and breakfast areas get crowded and there is a huge mess. The fact that the whole place lacks maintenance makes things worse. As for the staff, their attitude differs considerably, mostly along age lines. The young enthusiastic staff at housekeeping and front desk try to be helpful. So do the people who are given the thankless task of keeping the pool clean (many guests go into the the water fully dressed). The older staff clearly feels entitled and couldn't care less. On the whole, this was a rather disappointing experience. If you must stay, avoid the weekends when it gets way too crowded.…

Date of stay: September 2019

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Service

Trip type: Travelled on business

Room Tip: If you must stay here, avoid the weekends when it gets way too crowded.

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Response from WaliNursasidi, Manajer Umum at Bela International Hotel

Responded 17 Sep 2019

Dear, Valued Costumer. We would like to thank you for you stay with Grand Dafam Bela ternate and thank you very much that you have shared your experience to us, It would be of our focus as management to improve the quality and we will do maximize to provide an excellent service to every guest stay with Grand Dafam Bela ternate. We strive to provide a better service to the guest and we would like to apologies for your inconvenience caused during your stayed, We have shared this to our team to make sure it will not happened in the future. Staff training and maintenance has been continued addressed to all of our team and once again we would like to thank you for your constructive comment. Wali Nursasidi General Manager Grand Dafam Bela Ternate

Tigele wrote a review Sep 2019

Teteringen, The Netherlands45 contributions3 helpful votes

Average hotel in Ternate

Hotel is very average, it needs maintainance. Some rooms don't have a refrigerator. The food and drinks are very expensive! Breakfast is ok, don't come too late because you will find empty plates. Swimmingpool is ok. Staff manager is very nice.

Date of stay: March 2019

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Response from WaliNursasidi, Manajer Umum at Bela International Hotel

Responded 5 Sep 2019

Dear, Valued Costumer. Warmest greeting from Grand Dafam Bela Ternate We would like to thank you for your constructive critics to our facilities and it is one of our priority as management to improve our product and services to meet exceed guest satisfaction. We have been starting to fix our product quality, We hope on the next visit the atmosphere it would be better.

Br14n 1m4g3s wrote a review Aug 2019

Batu, Indonesia1072 contributions291 helpful votes

Capturing The Beauty Of The Sunrise Every Morning

The best hotel in Ternate City, with extraordinary natural scenery. The entry access is facing the sea landscape which every morning presents the beauty of the rising sun. The receptionist is friendly and always smiles at guests. The room is clean and comfortable to rest after a full day of activities. #batulocalguides #lestguide

Date of stay: September 2018

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Trip type: Travelled on business

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Response from WaliNursasidi, Manajer Umum at Bela International Hotel

Responded 5 Aug 2019

Dear. Value costumer. We would like to thank you for your comment during your stay at Grand Dafam Bela Ternate Hotel, We will keep maintain our services and product to exceed guest expectation. We are waiting for your next visit . Best regards, Wali Nursasidi

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