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Villa Serena Hotel

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Villa Serena Hotel
Villa Serena Hotel
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167 Reviews from our TripAdvisor Community

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Showing 98: English reviews
Reviewed 17 July 2016 via mobile

A/C did not work. Dinner was awful, we had pasta. Breakfast was not good. Sausages, scramble eggs and Croque Madame Sandwich. Pineapple Juice was great. Restaurant waitresses are slow. Pool was the highlight of our stay as we had the pool to ourselves. Town is close by.

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Helpful?
1Thank Jaime E
MarinaVillaSerena, Manager at Villa Serena Hotel, responded to this review

Dear Jaime, We greatly appreciate that you have taken the time to share your experience. Thank you for mentioning great pineapple juice, our lovely pool and close distance to the town. We regret not having been able to achieve our main objective with you, which is our guests entire satisfaction and we would like to thank you again for vacationing...

San Francisco
Reviewed 14 July 2016 via mobile

We loved our stay here. Favorite place in DR! The location is incredible. This part of Samana has excellent beaches, and is less built up than other parts. Wasn't sure during the drive, but so happy when we arrived. The grounds are beautiful and the small beach in front is really enjoyable. Finally - The people at this hotel, both...

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Helpful?
Thank dizznan
MarinaVillaSerena, Manager at Villa Serena Hotel, responded to this review

Dear Guest, we are extremely proud to know that you have experienced a wonderful stay during your visit to Dominican Republic! Our staff will be motivated with your acknowledgments, which gives us confidence to keep working hard to satisfy our customers. Thank you for your comments and looking forward to welcoming you once again!

New York City, New York
Reviewed 27 June 2016 via mobile

Stayed there for the night. Very quiet and calm place to stay alone or with family. The rooms are very comfortable. It will be better if it had a tv in the room but its ok. Close to the beach, has a small pool where you can get in at anytime under your on risk. Overall i totally recommend this...

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Helpful?
Thank Babelicious1220
MarinaVillaSerena, Manager at Villa Serena Hotel, responded to this review

Dear Guest, It is wonderful to read that you have had a nice stay even though you just pass by. Hopefully, next time you will be able to stay longer :) Also, thank you for highlighting comfortable rooms and thank you for recommendations, best regards, Marina Vesanovic-Dvornik

Reviewed 23 May 2016

the hotel is beautiful . very clean - the service is great . our room was beautiful and we had 2 balconies overlooking the ocean and the very well attended garden ! only little drawback was the food was not the best ...they could do better and it was also a bit difficult to get things in odd hours out...

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Helpful?
Thank selima w
Marina V, General Manager at Villa Serena Hotel, responded to this review

Dear Guest, We are delighted to know that you had a very nice vacation and we hope that you returned for more time, for that you having the opportunity to see everything we have to offer. Thank you for your comments and looking forward to seeing you in a heartbeat! Warm greetings,

Reviewed 2 April 2016 via mobile

A Friend recommended Villa Serna and we booked directly via email with the hotel 2 rooms for 3 nights. The first impression of the hotel was wow. You never would expect such a treasure when you drive up the road. Check in was a bit unfriendly (that's the minus) The receptionist Fernando welcomed us handed us 2 keys that's it....

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Helpful?
2Thank Steven C
Marina V, Manager at Villa Serena Hotel, responded to this review

Dear Steven, We are glad to find out that there were some aspects you find worth to mention, especially our well maintained ground and clean rooms. We apologize if you felt you did not receive the service you were entitled to. We regret not being able to fulfill your expectations. We hope you will be willing to give us the...

Kansas City, Missouri, United States
Reviewed 15 March 2016 via mobile

We rented the house down the road from Villa Serena that is booked through the hotel. House is private and perfect. Short walk to hotel for pool time and one night for dinner. Short walk to Playita Beach. Short walk to town for dinners. House is a bit run down but fine. What a view. Slept like a baby in...

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Helpful?
1Thank Aimee G
Marina V, Manager at Villa Serena Hotel, responded to this review

Dear Aimee, We greatly appreciate your feedback, which delight us and gives us confidence to keep working hard to satisfy our customers and improve our service. It is a pleasure for all of us to hear that we could fulfill your expectations during your stay. Looking forward to seeing you soon!

Stuttgart, Germany
Reviewed 24 February 2016 via mobile

Hotel and surrounding is truly wonderful. Restaurant and service staff really nice. Food is absolutely great! When booking half board you will still pay for all drinks plus 28% service charge and tax. Could be handled differently. Rooms could need some refurbishment. Bathrooms are bad. Products offered are worse than in a budget hotel in Europe. However all in all...

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Helpful?
1Thank Kelingyun
Marina V, Manager at Villa Serena Hotel, responded to this review

Dear Guest, We would like to thank you for bringing to our attention your comments about your stay in our Hotel. We are glad to hear that you find worth to mention our our restaurant, great food and friendly stuff. Your observations have been taken in the highest consideration and have been shared with the corresponding departments. Looking forward to...

Portland, Maine
Reviewed 20 February 2016

Our large family gathered at Villa Natasha and enjoyed the amenities, service, and facilities of Villa Serena so much we all want to return. Each morning we took turns leading multi-generational yoga in the Villa's very own yoga studio overlooking the bay, island, wind and waves. The staff are all warm, professional, open and relaxed, and the whole place is...

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Helpful?
1Thank cjhoward
Marina V, Manager at Villa Serena Hotel, responded to this review

Dear Guest, We are very pleased to read that your family stay became a beautiful experience and you all want to return :) Thank you for acknowledging our staff as warm, professional, open and relaxed, we are really looking forward to welcome you again!!

Vermont
Reviewed 11 February 2016

I originally booked a bunglaow in the middle of town but found it much too noisy for me to sleep. I upgraded $$$ and splurged on a room here (I work so hard and needed my rest). Wow. It was so quiet and peaceful. I think the peace and quiet is not for everyone, but I likened it to almost...

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Helpful?
3Thank vermonster266
Marina V, Manager at Villa Serena Hotel, responded to this review

Dear Guest, It is a pleasure to know that you have has a great relaxing holiday. Posts such as yours inspires us to maintain the magic that makes our dear customers choose for their holiday destination this paradise called Dominican Republic! We would like to have the opportunity to welcome you once again, Best regards, Marina Vesanovic-Dvornik

Reviewed 10 February 2016 via mobile

I have travelled a lot during my life and I have also lived in several different countries, this is one of the most beautiful places I have ever seen. It has character, serenity, piece, it has soul. If you are looking for something extra modern with high tech support, this is not the place for you. But if you want...

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Helpful?
2Thank Foudova E
Marina V, Manager at Villa Serena Hotel, responded to this review

Dear Guest, We are very pleased to read that you enjoyed a great holiday! Thank you for recommending us and for mentioning good gastronomic, nice facilities and our helpful staff. We are sorry that you had to experience this allergic issue, but also happy that everything ended up well :) It will be an honor to host you back again!...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Beachfront
  • Free Parking
  • Room Service
  • Bar/Lounge
  • Breakfast included
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Laundry Service
  • Room Service
  • Breakfast included

Additional Information about Villa Serena Hotel

Address: Las Galeras, Dominican Republic
Region: Caribbean > Dominican Republic > Samana Province > Las Galeras
Price Range: €106 - €170 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Villa Serena Hotel 3.5*
Number of rooms: 21
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Also Known As:
Villa Serena Hotel Samana/Las Galeras, Dominican Republic
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Questions & Answers

Here's what travellers have asked, with answers from Villa Serena Hotel staff and other travellers.
3 questions
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Silver Spring, Maryland

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Questions? Get answers from Villa Serena Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms 1 and 4 in the main building have wrap around balconies”
 of 5 bubbles 427guyh, 28 Jan 2017 | Read review
“best view: rooms 7-9; hammocks on the terrace: corner rooms 1 and 4”
 of 5 bubbles dreechen, 18 Sep 2016 | Read review
“We only stayed in Room 17, but it was a corner room with great views.”
 of 5 bubbles Ter244, 26 Jul 2016 | Read review
“pick the rooms on the left side of the main building for now as there are some constructions next door (right side)”
 of 5 bubbles selimaw, 23 May 2016 | Read review
“Most rooms are wonderful, I would say.”
 of 5 bubbles cjhoward, 20 Feb 2016 | Read review
5 of 5