Extremely friendly staff welcomed us when we arrived. We had a room with sauna. The room was spacious and clean. Great size for a family. Would have wished a curtain or something that divides the queen bed from the rest of the room for some privacy. All in all the hotel was well kept and clean. The iWall game area was appreciated by the whole family. Hotel restaurant was pretty small and you needed to make a reservation in advance to be sure to get a table. Food was good and there where good options to choose from. Nice variety of vegetarian dishes too.
We went there for one night because it was well situated for our day trip to Repovesi National Park. We knew what the hotel looks like (very large and not that beautiful) and that it belongs to a big Finnish hotel chain: thus our expectations were not that high. We noticed immediately, however, that the atmosphere was very positive, spurred by the personnel that were friendly, helpful and seemed to enjoy their work - and having us there. Our positive feeling continued when seeing our room: it was newly refurbished and nicely decorated. I suppose that our dinner in the restaurant was not mid-blowing, but anyway of decent quality and they also had food from local producers (for dinner and breakfast).
The hotel has been recently renovated and we really liked the new look! We stayed in the 4th floor with Pentik theme. Staff was super friendly. Breakfast restaurant was spacy and nice. Breakfast was good. A lot of parking space available, the cost was 6 e / night. Would stay again if visiting Kouvola.
The customer service was friendly and polite. We got to choose on which floor se would want to stay. Rooms were beautiful with good beds. Breakfast was also really tasty. There was option to use sauna and jacuzzis and no swimwear mandatory. Location was good.
The room was nicely renovated and very pretty. Breakfast was various and tasty. The staff was friendly. I recommend this hotel if you need a place to stay In Kouvola. Parking was available in reasonable price.
one german program on TV would be perfect, if possible :-) (for example ZDF). This time the S-Card menue was great (Burger). During my stays this year before S-Card menue was very small, that´s why I went several times to Amarillo
Overall a great experience, nothing special but everything works like they should. For my opinion it is the best hotel in Kouvola even though the high price. Short walk to city centre and to the university XAMK.
We arrived to Sokos Vaakuna Kouvola in the evening and the welcoming experience was great. The staff was very friendly and flexible with our requirements with dogs and parking was a breeze with plenty of space and nominal price. The general appearance of the hotel is somewhat outdated with both outer and inner facility suffering - outer hotel surfacing is breaking slightly down (tiles missing etc.) and inside wear and tear is visible. We had a SuperiorX room with a sauna - the room was quite modest and small and the sauna was extremely small but the temperature and sauna experience was still good. No HD tv channels a big minus. This room was not updated (hotel web pages showed updated rooms but ours was slightly old-fashioned) and possibly the worst element was the lighting - night lighting was ok but full lightning was terrible, felt like being at the dentist chair. Suggest that the hotel management reviews the lighting immediately. Good beds with electric adjustments, slept well. Food experience was of good level, we had tenderloin and it was perfectly coocked. The service was very friendly even with very young summer workers. Also the bar staff was extremely helpful and polite. Ten points! Breakfast was average, basic serving and no surprises. Good service and clean-up. The average experience was totally let down by the terrible ’juice dispencer’’ machine which poured out industrial concentrated stuff with water - terrible. The hotel management should replace this immediately with e.g. fresh fruit pressing system. All in all the strengths of this hotel are the service, staff and location, management should look carefully into the general appearance of the hotel both inside and outside, fix the room issues and customer experience at breakfast.…
The facility seemed old and its look could really use a makeover. The room was tidy and bigger than we expected. We had a lovely bathroom, too. It was nice to find out that the tableware in our room was perfectly clean. The hotel was quiet and we got friendly and enthusiastic service at both the reception and the bistro. We loved the bed! I slept so well and even ended up taking a nap after breakfast. The only issue was that the television didn’t work properly.
Great stay, very friendly staff, nice room even when traveling with a dog. Restaurant downstairs was also a good experience. Located so that it’s easy to reach by car, bus or train. Great big parking lot.