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Gaylord National Resort & Convention Center

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Gaylord National Resort & Convention Center
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4,168 Reviews from our TripAdvisor Community

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Showing 4,079: English reviews
Reviewed yesterday NEWvia mobile

Staff were very rude and unreasonable. My worst nightmare dealing with them. They canceled and booked me at another hotel for the first night of my meeting the week prior to my meeting stating they oversold the hotel for that day. They refuse to confirm my booking despite I booked months in advance and called multiple times in advance to...

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Thank L C
Harrisburg, Pennsylvania
Reviewed 2 days ago NEW

We have been to National Harbor multiple times but always stayed at The Residence Inn across the street from the Gaylord. Since it is such a beautiful property and we were able to get a nice deal (breakfast included and discount on room), we decided to try it out. Although the venue is nice, we found the concierge service to...

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Thank H O
Suffolk, Virginia
Reviewed 3 days ago NEW

Stayed at the Gaylord National December 28-31, 2016. Did not expect a lot, but I was expecting to get what I payed for. Payed for two 1-bedroom atrium view suites, but only one was ready at check-in the other would not be ready until many hours later. After finally checking into the second room all of the shortfalls started to...

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Helpful?
Thank lnich007
cherylnel e, Manager at Gaylord National Resort & Convention Center, responded to this review

Hello lnich007, Thank you for choosing the Gaylord National and for sharing your recent experience. We sincerely apologize for the issues experienced during your stay. your comments have been shared with the appropriate leaders for review. Thank you for being our guest. Best Regards, Cherylnel E. Guest Experience Specialist Gaylord National Resort and Convention Center

Manheim Township
Reviewed 5 days ago NEWvia mobile

We stayed here because my daughter had a cheering competition so it was convenient. I know a lot of other families were really disappointed. However, the place was to capacity so I think it's important to consider that this isn't normal day to day operations. We arrived on Friday around 8pm, when everyone else seemed to be arriving. There were...

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1Thank Angie S
Reviewed 6 days ago NEWvia mobile

Awsome experience hotel staff was amazing. My family of four stayed in an Executive Atrium Suite that was spacious and gave us the best view of the Christmas decorations and snowfall. The Spa is also amazing we will definitely be back!

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Thank Dawn H
Baltimore
Reviewed 1 week ago via mobile

Terrific atrium room...ice was terrific..lovely stay...the sports bar restaurant was fun....good was terrific....a wonderful holiday destination...the wAter laser show was great on the ground...even better on the 18th floor in our room....

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Thank wsrgoofy21
Fort Lauderdale, Florida
Reviewed 1 week ago

I only stayed one night for a business convention, and it met all my needs so it was a good experience. If I was to be picky I would say that the walk from the rooms to the elevator could be very long depending on where they put you. I know that's not the end of the world, but some...

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Thank FinanceGuy99
West Milford, New Jersey
Reviewed 1 week ago

I don't have much good to say. I can say that the service is ABSOLUTELY AWFUL! No room service (trust me, it's not room service) The staff at the ONLY open sit down restaurant during lunch time had open tables and a 45 minute + long wait because the server was "on break" Bell Services took over 2 hours, 3...

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Helpful?
Thank NJJenn
cherylnel e, Manager at Gaylord National Resort & Convention Center, responded to this review

Hello NJJenn, Thank you for choosing the Gaylord National and for sharing your experience on your recent stay. On behalf of the entire staff and management, please accept our sincerest apologies for the issues you and your husband encountered during your visit. It certainly was not our intention to make you feel anything other than a valued guest during your...

Washington DC, District of Columbia
Reviewed 1 week ago

As someone who had over 130 Marriott nights in 2016, to say this was the worst experience I have had with a Marriott hotel speaks volumes. The Gaylord Resort & Convention center was having a national cheerleading competition during our stay and it was miserable. Think thousands of out of control kids between 5 and 18 who took over and...

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Thank Trave1ingMike
cherylnel e, Manager at Gaylord National Resort & Convention Center, responded to this review

Hello Trave1ingMike, Thank you for choosing the Gaylord National. On behalf of the entire staff and management, please accept our sincerest apologies for the issues you encountered during your visit. We are saddened to hear that we did not meet your expectations during your stay. We would like the opportunity to speak with you offline regarding this matter. At your...

Reviewed 1 week ago via mobile

We have stayed at every Gaylord but this was our fist at National Harbor. Understaffed is an understatement. Long lines for every food option including the market place and store. Room service was a joke. Restaurant had many open tables every day but never filled them and made people wait 45 mins instead. Waiters take drink orders then stand at...

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Helpful?
Thank Ryan9917
cherylnel e, Manager at Gaylord National Resort & Convention Center, responded to this review

Hello Ryan9917, Thank you for choosing the Gaylord National and for sharing your recent experience. We sincerely apologize for the inconveniences you experienced during your stay. We are disappointed to hear that we did not meet your expectations during your stay. We understand your frustration with encountering long lines, understaffing, and room service. It certainly was not our intention to...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Newly opened along the banks of the Potomac, the Gaylord National Resort & Convention Center is the newest monumental addition to the national capital region. With 2,000 luxurious guest rooms, including 110 lavish suites, and 470,000 square feet of meeting, convention and exhibition space, it’s the largest combined hotel and convention center on the Eastern Seaboard. Here, guests will also enjoy four signature restaurants, a 20,000-square-foot spa, the area’s hottest ultra lounge, elegant retail shops and a magnificent waterfront promenade boasting a full-service marina and views of nearby Washington D.C. and Old Town Alexandria, Virginia. Gaylord National will be the cornerstone of the highly anticipated National Harbor project, a 300-acre waterfront destination offering world-class dining, retail and entertainment venues in Prince Georges County, MD. ... more   less 

Additional Information about Gaylord National Resort & Convention Center

Address: 201 Waterfront Street, Prince George’s County, National Harbor, MD 20745-1135
Region: United States > Maryland > National Harbor
Price Range: €286 - €521 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Gaylord National Resort & Convention Center 4*
Number of rooms: 2000
Reservation Options:
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Also Known As:
Gaylord National Hotel Oxon Hill
Gaylord National Resort And Convention Center
Gaylord National Oxon Hill
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Questions & Answers

Here's what travellers have asked, with answers from Gaylord National Resort & Convention Center staff and other travellers.
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Questions? Get answers from Gaylord National Resort & Convention Center staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Be sure to ask for an Atrium room as we forgot to request it and we were given a view of a building!”
 of 5 bubbles ho181, 18 Feb 2017 | Read review
“Pick another hotel.”
 of 5 bubbles lnich007, 17 Feb 2017 | Read review
“Stay at MGM or someplace else!”
 of 5 bubbles NJJenn, 13 Feb 2017 | Read review
“Call ahead to find out what conference is going on.”
 of 5 bubbles Trave1ingMike, 12 Feb 2017 | Read review
“Get the Atrium view room”
 of 5 bubbles FindingWater, 8 Feb 2017 | Read review
5 of 5