We typically stay at the Gaylord when we take trips into the DC, National Harbor area, but wanted to try something different this year. We will not be returning to the Westin. We had breakfast twice in the hotel. On Saturday we were sat right away, which was nice even though the kitchen service was a little slow. We returned Sunday for breakfast again at the same time, but was told there was a 30 minute wait because they were full. My family and I looked at each other in disbelief because it was clearly not full and there were plenty of empty tables. We chose to valet our car in hopes that made things easier. Well when we provided the ticket after we checked out the gentlemen pulled multiple cars at once and could not remember which car/ticket belonged to us. We were also not made aware that you had to request room cleanings. We are ok with not having daily room cleanings I understand that everyone is struggling with staffing, but we were not made aware of any of this while checking in. Communication is always key if you ask me and then we know what to expect. We will not be returning to this hotel when our experiences at other local hotels have been better.…
My wife and I reside in Northern VA, and spent a Saturday night at the Westin as we were meeting up with a group of friends at Bobby McKey's. Since this was a last minute trip, my wife booked on points and the only option available were two double beds. Since my wife is Platinum Elite, she thought that it would be no problem to request an upgrade to at least a King bed on check-in. Unfortunately since the hotel was sold out, this was not available. OK, we can live with that since we where there for only one night. We had a nice view of the Potomac River and the Ferris wheel from the 6th floor. I had the need to utilize a computer to check my e-mail and print out my tickets for our Bobby McKey's show that night. When I inquired at the front desk about the location of the hotel business center, I was informed that there was none! Is this a COVID 19 related casualty? After arriving back at the hotel from Bobby McKey's just prior to Mid-Night, my wife and I decided to head downstairs to the Lobby Bar for a bite to eat but was shocked to learn that they had closed at 11PM! WOW! This is a resort hotel on a Saturday night? Again is this a COVID 19 related casualty? I would have hoped for at least a 1AM closure on the week-ends. We did partake of the Sauciety Restaurant Sunday morning. Our Server Martha was prompt and attentive. I ordered the Crab omelette which was tasty and reasonably priced. Our check out was seamless with our car parked right out front/ valet parking.…
The stay was relaxing. We had a great room with a great view. The service was amazing. Everyone was pleasant and accommodating. I felt valued. This will be my go to hotel every time I visit the National Harbor. Nikki was exceptional.
Stayed here for a Wedding Anniversary get away and overall it was a good experience, the late check-in was a bit of a pain because we couldn't check-in until almost 4pm. There was some inconsistency in information as I was told by 1 employee that Valet was $49 per night, but another said it was $51 so we just self-parked. In terms of the room it was a nice room with a couple of issues, first and foremost the toilet ran constantly, and the shower head was extremely loose and was losing water out of the connection. Since we were only there for 2 nights I waited til check-out and let the staff know. Drinks at the bar were expensive and the bar tender was only employee I found to be unfriendly. When I asked what whiskey/Bourbon they had she pointed to the unlit cabinets that were poorly/unlit and said this is what we have. It was extremely hard to see what bottles were in there especially from 6-8ft away. Did get a drink and took it to my room. I have stayed at many Westins and this one just wasn't the same overall experience. No in terms of future stays I'd stay here again and you can't beat the higher floor 4th and above harbor views, they are great. The room was plenty spacious enough and the bed was super comfortable.…
Our family of four visited for two nights just prior to New Year's Eve. We stayed in Room 511 which had a really beautiful view of National Harbor and Alexandria in the distance. I would suggest requesting a high floor with a Harbor View. Gold Elite "Bonvoy" members are eligible for these upgrades that include late checkout upon availability. The room itself was small at 300 square feet but, for some reason, felt a bit bigger in that none of us felt like we were cramped for space. This was surprising as I usually book suites now that I have teenagers. Staff here are very friendly, professional and courteous. They were quick to respond to our request for extra blankets and brought us bottled water. Perhaps the best feature is the location. You are adjacent to many good restaurants steps from the front door. McCormick and Schmick's, The Walrus (Oyster Bar), Fiorella's and Redstone are less than half a block from the front steps. The hotel restaurant, "Sauciety", is a nice option for breakfast. All of these places are pretty pricey so bring your "big boy" wallet if you are not planning to eat at McDanold's or "Subway". This is particularly true during the pandemic. This was our second trip to National Harbor having previously stayed at the Gaylord. That property is a resort. It is very pretty but less convenient and a bit of monstrosity in terms of size. They also charge you a very hefty "resort fee" per night. During our visit the Gaylord was going for $356 per night (not counting the resort fee) while the Westin was $204 per night (no resort fee_. However, you can still purchase tickets to Gaylord activities without actually staying there. During out time my daughter went ice skating at the Gaylord which cost about 17 dollars. It is about a 10- minute walk from the Westin. This made for an enjoyable trip along with riding the Ferris Wheel. The biggest downside was that Marriott does not clearly advertise that the Westin pool is closed due to Covid-19 restrictions. We would have liked to use it during our brief time there. Be sure to make note of that if traveling with kids. The other negative is that the parking is exorbitant. Valet is $50 per night whereas, if you park in the Mariner garage, they charge you 20-25. However, that option does not allow you in/out privileges. So, if you want to go to MGM casino, or the Tanger Outlets, you will need your car and they charge you full rate each time you leave and re-enter. I found both options to be a complete rip off. This is probably the best overall property at National Harbor when you factor in cost and star level. It's a four star and has nice cozy feel to it. There is an AC Hotel, Hyatt Place, Residence Inn and Hampton Inn in the immediate vicinity as well. Those are all nice options but slightly lower in star level and quality. Overall, we liked the Westin and would definitely stay there again.…
This was a work trip to the area and we booked ahead of time, My company sent all credit card authorizations as requested and I spoke to hotel the day before for early check in due to an extremely early flight and was told yes. The day of arrival, I called when landed and got a rude and uncaring lady that said nothing available and would not even give me an estimate or offer to call when the room was available. After several hours I called again and got a nicer lady who said there was a room ready. I got there and she demanded payment from me and stated that the credit card authorization was not received. I was about to scream at my secretary but she took half hour to drive all the way back home to log into the computer to not only find the original email but also the authorization form . Showing that they did confirm it and they had received it it was just an issue with their hotel not us. So after I had her send me the form and showed it to them they allowed me to check in but still tried to demand a payment in case it wasn’t OK even though they had the authorization form now. I refused and they went ahead and let me check in. This whole fiasco took approximately one hour with me sitting in the lobby the entire time. I later that same day contacted Marriott customer service and said they would have the manager follow up with me ASAP however the manager never followed up with me and never offered any sort of apology or compensation. I have sent numerous emails to Maria since then and each time they state that they have alerted the manager and they don’t even give the courtesy to contact me or remedy the situation. This is the most rude disrespectful management team I’ve ever dealt with in 20+ years of traveling. They don’t even care to take the time for customer service. I would’ve gave this hotel five star review had they reached out to me and made this right but they don’t have the courtesy to do that.…
Due to covid there was no valet parking so we had to park in the big parking garage and walk , i would say 2 blocks to the hotel ... no biggie because we only packed for overnight but glad it wasn't raining .. the room we got was an upgrade as most hotels give us that because of our points and status ... we travel a lot ... the view was nice but the windows had some kind of perforated covering on them ... sun protection ??? ... took away the clarity ... had a good breakfast but the dining area very dated ... definitely needs new tables and chairs ... nice staff tho ... wonderful server for breakfast ... should have got her name ...
This hotel is great. Right off the water with awesome views. The staff is very helpful. The only bad thing I've notice is they don't pay attention to detail. There was hair on our bathroom sink and our windows were wiped with a dirty wet rag so it left streaks on the glass which took away from the awesome view. The carpet should have been vacuumed. There was hair all over our socks after we took our shoes off. In the hotel its self there were dust balls up and down the steps and in common areas. It was a great stay but attention to detail is needed.
Average stay at best. Arrived to hotel quite late (9:50pm) albeit room was ready and check in was a breeze. Front desk attendant was efficient but not exactly friendly. No mention or what used to be an always welcomes greeting of “thank you for being a loyal member”. No complimentary water in the room so had back to the front where they charge you $3.00 for a small bottle. Really Marriott??? At that time (which is not late by most standards), was not able to order any food. In fact nothing nearby was open. Again, this Westin should comfier even cold sandwiches or something. Room itself was fine, comfortable. Everything worked although shower pressure was on the weak side. I think as we get back to some form of normality, the hospitality industry will need to step up their game any not nickle and dime their clients. There are plenty of choices and a discerning traveler will have a hard look at what exactly does loyalty mean these days.…
The Westin now a part of the Marriott, was lovely great room and view of ferris wheel, clean beds, in room refrigerator, no microwave. Front desk courteous but not friendly. No parking at hotel and no discount at the garage although the Marriott Residence Inn does have discount and In and out service, same brand so why not at the Westin. No valet service which is why I chose the hotel. Lastly only 1 working elevator during weekend rush SMDH! Shout out to the bar best Margherita I've had ever, well worth the overpriced cost.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing