Clean and spacious premises, renovated room nice and clean. Water temperature in two big pools is way too cold for a Spa - everyone wanted the hot tub which was fully packed. Big minus for this. The dinner buffet is totally overpriced, 42eur for an average office-day lunch buffet worth maybe 9eur. Will not go to the restaurant again. Breakfast Ok but nothing special. Bed nice and firm and bathroom spacious. Saunas were nice.
Tired, old spa hotel stuck in the 80’s. The reception area promises a lot, but that’s about it. The spa area is dull, uninviting and the pool bar is and feels unpro. The room was clean but uninspirational. Buffet dinner was good and had plenty of options but breakfast buffet was not. Everything needs to get dragged to the 2020’s.
Good atmosphere. Deluxe room for two was good with balcony and nice view. Breakfast was good. Meeting room had bad air since we were over 200 people. Did not have time to visit the spa. Buffet and lunch were also perfect.
Spent one night in ”wellness suite”. The suit itself was recently renovated and looked nice. However it was quite disappointing to notice that there was literally no air conditioning in the room. The hallway was cooler than the hotel room. There was almost 30°C outside on that day so the rooms were warm enough… Asked about this from the reception and they said that there is no separate air conditioning adjustment in the rooms (??!!!?). That is unfortunate when spending 600 euros a night and could have slept much comfier at home. In addition: - everything is extra $$$$ except the spa (parking, even the car games in the kids playroom with access for hotel guests only etc.) - wellness suite has no door between the shower/sauna and the upper bedroom (wtf?), had to do a quick shower to avoid amazon forest atmosphere in the rooms, no possibility to use sauna due to this reason of course. Naantali Spa, you could have done it better. This was the last time we bring our money there……
Sad to write, but has to be said. We should have been staying two nights in a Residence Deluxe room. Had to check out after 2 hrs due to severe bad smell in the room. Tried to get a change to another room, but no luck (ie. fully booked) since we weren’t club members (was asked about this before female front desk clerk replied). Hotel management was telling us right away the smell is from the leather furniture. So they are aware of the issue, but apparently doing nothing to fix it.. Luckily we found a nice hotel in Turku and paid for a ”second” hotelroom.
Pool area bar service amazing slow. Everytime buy something takes abrox 15 minits. If there was 10 people quee but 2-3 people front of you only.. Main building rooms no air conditioning. Why Finnish Service in place nice this could not have in buzy times outside bar, music, snacks, icecream for kids. Breakfest cafe to table took 20 minits. Anyway very nice place, Naantali Old town is sweet place. Hotel is clean and high class comparing to other Finnish older spa hotels. Breakfest was good. You can rent bikes. Maybe in midsummer celebrate time could have been live music, something extra
The room was great and decent but the pool and sauna area were not as expected, it was too plain 😅 only 2 kinds of saunas if i am not mistaken and the pool water was a bit cold but the jacuzzi at least had a warm water. The breakfast was excellent.
We had a room with a balcony and great view to the sea in the residence building. The room was fine and clean, but the service was a disappointment. Also some noise in the evening from motorbikes passing on the road between the building and the sea. In general the service was very unflexible and there wasn't any willingness to try to solve requests. Even if this is not an expensive hotel I would expect better service from a hotel of this range. As one example, we forgot our phone charger home and the only thing we'd be offered was to charge our phones at the reception "because other people don't return the chargers". This wasn't possible as we arrived late and had our baby sleeping in the other building meaning we'd have to leave the phone in reception all night.
The room was unprepared (missing linen, towels, toilet paper etc.) and a bit untidy even though we checked in an hour after the normal check-in time. The issue was handled about an 1,5 hours later. The restaurant menu (buffet) wasn't suitable for small (5-7y) childrens needs either. Sorry to say I wouldn't recommend this for family vacations. Beautiful place though and the staff was friendly.
I visited the Naantali Spa after 8 years with my niece and with my mother. Parking does not include to the room fee and it is quite a challenge to find a parking space. We had booked a deluxe room for us three. And like the last time we visited the hotel, the 12-year-old child was not taken into account and there were no towels, no robe, no linen or bed ready EVEN we asked for them when making the reservation so that the previous mistake wouldn't recur. So, it felt the hotel was not welcoming us there. The room itself was nice and clean and fluffy clean robes a welcomed surprise. When we checked in the receptionist told us that the hotel could not provide us restaurant services since the hotel is completely full. Oh? You cannot provide food for your guests? Well maybe you should not book your hotel full then. Or at least you can tell this on your website and develop your services that way. We do not want to come on nice vacation and eat a takeout in our room. We went to the Soleil restaurant and asked if we can have a table and the stressed woman working in the counter said we can come back in two hours. We waited two hours in the lobby bar/cafe where the tables were full of dirty dishes. Some people even tried to order drinks, but the staff said that they have no clean glasses. The dinner buffet was a disaster and considering it costs 39 euro without the drinks I was shocked. Empty bowls, waiters clearly overworked trying to manage everything. No vegetarian food available other than cold salad. We were dumb enough to go back the next evening just to find that it was even worse. Only two women trying to manage the seating, cleaning, drinks...They were both very clearly stressed and rude. The woman came to ask us about the drinks after we had already eaten. Breakfast was okay, not vegetarian protein available but lots of basic choices. Empty bowls again, so we had to wait if we wanted something specific. Suggestion: if the coffee and juice tables were switched around, maybe the corner would not get so crowded and it’s easier to maintain safety distances. The spa area was quite okay, dressing rooms a bit cramped. There were lots of trouble with the electronic lockers and they seem to get stuck easily. Once again- staff told that "they are used too much". Well maybe something to think about then. There is no control of the visitors in the spa so the second day we had to wait for 10minutes to get a locker. After that there was no chance of getting to steam sauna or pools since they were so crowded. But if you like swimming in general, there are space to do that with two large pools plus the smaller pools of course. Some reviews say that the water is too cold, but I think +28 degrees is quite enough. One thing that was absolutely amazing was the beauty salon Bellezza and its staff. They were all so nice and professional that I almost felt bad that they are part of this hotel. But they saved my trip completely. Well, it’s obvious that I need another 8-year break from this hotel. We were told in the check-out that the hotel is suffering from the lack of staff. It shows very clearly to us customers and I think now is the time to do something since the hotel is advertising itself as an upscale hotel. With the restaurant services working, this could’ve been a five-star trip. Stop apologizing and start doing.…