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Papillon Lagoon Reef

07/05/2017 08/05/2017
1 room 2 adults 0 children
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Papillon Lagoon Reef
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582 Reviews from our TripAdvisor Community

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Showing 349: English reviews
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Switzerland
Reviewed 3 days ago NEW

We just came back from wonderful holiday at the Papillon Lagoon Reef hotel. We felt very welcome from the beginning starting with the cold orange juice served to us when we arrived. All of the staff were extremely friendly and helpful and couldn't do enough for you. We enjoyed chatting with many of the waiters and cooks and were always...

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Helpful?
1Thank Claire F
Nairobi, Kenya
Reviewed 1 week ago

It's my 15th year visit to Pappillon having visited the resort twice an year on some occasions. Just came back from a 4 days Easter visit from pappillion and as always my wife and Kids 17, 14 and 2 years had a time of their life. It has become our second home thanks to the ever friendly and attentive staff,...

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Thank tkariri
Nairobi, Kenya
Reviewed 1 week ago

We went friend's for our long weekend and had 4 kids, from age 2 to 9. Right from the time we were checking in to the time we left, I had a very good taste of how pathetic, insensitive and disinterested the staff were. We had requested for a special meal for one of our families. The hotel did not...

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Helpful?
Thank Arvind B
Ian T, General Manager at Papillon Lagoon Reef, responded to this review

Dear Arvind B, Thank you for taking your time to review our property. The input and feedback from all our guests helps us to ensure an excellent level of hospitality is maintained. We have well trained, friendly and obliging staff who do their utmost to ensure that our customers enjoy their stay with us. Papillon provides a varied menu of...

Reviewed 1 week ago via mobile

The holiday in kenia and specially in this Hotel was one of the best i ever had. Rooms are clean, all of the Personal are friendly and helpful. The Animation team is one of the best. Im Sure i will Come again to this hotel and this team

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Thank Martina Z
A TripAdvisor Member
1 review
Reviewed 1 week ago via mobile

The Papillon Lagoon Reef is the best 🏨 hotel I have seen, because the food was very good and the Entertainers was the best team ever. The entertainers mustn't be separated, because without the Entertainers (Ali, Juma, Yousuf, Kinston, Alaba and Abu) is the Entertainment very boring. The Entertainers are all together best friends forever, please don't separate the Entertainers!!!!!!!!...

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Thank A TripAdvisor Member
Nottingham, United Kingdom
Reviewed 1 week ago via mobile

We've (2 adults & 2 children aged 11) just returned from a fantastic holiday at the Papillon Lagoon Reef Hotel in Kenya. Everything about the hotel, staff, food & even the safari was excellent. The staff go out their way to make everything perfect. Good food choices every meal time. Day time entertainment team are fantastic. Different activities all day...

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1Thank Deb1608
Reviewed 1 week ago via mobile

Great value for money. The staff are friendly and the ocean view room was great. Would recommend an all inclusive package to make full use of the facilities. Cleanliness is good and the swimming pool is a great entertainment area.

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Thank Mala G
Mysen, Norway
Reviewed 1 week ago via mobile

This was my 39th vacation in Kenya and my third time at this hotel. We are well taken care of. The rooms are cleen, the food is very good and the employees are super. The only thing I miss, is a chair or two and a small table in the room. If you sit at the balcony during daylight, you...

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Thank SimliMysen
Nairobi, Kenya
Reviewed 2 weeks ago via mobile

Just checked into the hotel. I was informed rooms are all inclusive. Not the case. Hotel does not know difference between full board and all inclusive. Standard room has no tv or water!! Service is horrible and management staff not friendly.

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Thank Nwadhia
Ian T, Manager at Papillon Lagoon Reef, responded to this review

Dear Nwadhia, Many thanks for finding time to post a review of your holiday with us. We take guests feedback seriously and use it to constantly improve our services. As described on our website and marketing literature, and discussed with you during our meeting, our family & garden rooms do not have TVs however guests can watch TV in the...

Hull, uk
Reviewed 1 March 2017

My husband and myself have recently returned from a 7 night holiday in Kenya. The main purpose of the trip being to do a safari but we spent 4 nights at the Papillon Lagoon Reef and truly enjoyed our stay. The hotel resort offers and truly African feel and we would recommend it! The setting is beautiful, filled with trees...

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3Thank Shaunie W

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Restaurant
Things to do
  • Pool
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Services
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Babysitting

Additional Information about Papillon Lagoon Reef

Address: Diani Beach Road, Diani Beach, Ukunda, Kenya
Region: Kenya > Coast Province > Ukunda > Diani Beach
Price Range: €91 - €185 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Papillon Lagoon Reef 3*
Number of rooms: 119
Reservation Options:
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Also Known As:
Papillon Lagoon Reef Diani
Papillon Lagoon Reef Hotel Diani
Hotel Style:
#10 Romantic Hotel in Diani Beach
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Questions & Answers

Here's what travellers have asked, with answers from Papillon Lagoon Reef staff and other travellers.
15 questions
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Sunderland, United Kingdom
4 months ago
Wakefield, United Kingdom
Wakefield, United Kingdom
6 months ago

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Questions? Get answers from Papillon Lagoon Reef staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Families - their family room is spacious with 2 bathrooms and 2washroom”
tkariri, 19 Apr 2017 | Read review
“Stay Away at all costs”
ArvindB_13, 17 Apr 2017 | Read review
“second floor garden rooms are away from the main area but are excellent to see more wild life”
garyc138, 12 Jan 2017 | Read review
“had a ground floor room facing swimming pool and sea loud music at night”
audreys424, 3 Jan 2017 | Read review
“I usually stay in the same area ,so I cannot comment on the other rooms. I do know my rooms in the 360-364 area have always been very good.”
R7446SAmichaelb, 10 Dec 2016 | Read review
5 of 5
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*Disclaimer
Prices are for 1 room, 2 adults
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