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4.5
#15 of 69 hotels in Tsilivi (Planos)
Location
Cleanliness
Service
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
See why so many travellers make Zante Maris Hotel their hotel of choice when visiting Tsilivi. Providing an ideal mix of value, comfort and convenience, it offers a quiet setting with an array of amenities designed for travellers like you.
Guest rooms offer a flat screen TV, a refrigerator, and air conditioning, and Zante Maris Hotel makes getting online easy as free internet access is available.
You can also take advantage of some of the amenities offered by the hotel, including 24 hour front desk, room service, and a sun terrace. In addition, guests can enjoy a pool and free breakfast during their visit. As an added convenience, there is free parking available to guests.
When you’re feeling hungry, be sure to check out Courser Chinese Restaurant, Asian Feast, and Beijing Chinese Restaurant, which are some Chinese restaurants that are popular with locals and out-of-towners alike.
We’re sure you’ll enjoy your stay at Zante Maris Hotel as you experience all of the things Tsilivi has to offer.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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TUI BLUE Zante Maris garners applause for its host of amenities, with visitors particularly pleased with the diverse and quality food options, the comfort of the sunbeds, and the welcoming beachfront complemented by attentive drink services. While the hotel's atmosphere and entertainment receive mixed feelings, the majority of guests commend the cleanliness throughout the property. Nonetheless, opinions on the rooms are split, balancing positive views and tidiness with critiques on space and outdated elements.
The location is generally celebrated for its convenience, but some guests advise caution on the surrounding roads. Service quality is well-regarded, though not without occasional remarks on service speed and staff training.
Location
Convenient
Atmosphere
Uninspiring
Rooms
Basic
Value
Expensive
Cleanliness
Mixed
Service
Friendly
Amenities
Outstanding
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I will start this review by saying this was probably the best holiday we’ve ever had. I don’t really know where to begin because all the good things I want to say are just bursting to come out!
Firstly, you will know by now (if you’ve read lots of the previous reviews) that this hotel is amazing and there’s many reasons for that:
The location: it is close to the airport! And it was fairly straightforward coming out of the airport to the find our bus transfer. We thought we were going to be the last one to be dropped off but actually, we were the first one so that was truly a pleasant surprise! The hotel is also close to a little town called Tsilivi. It’s literally a 2 min walk from the hotel and it is buzzin’ with bars, restaurants, shops etc. it’s really lively and also nice for a walk
The hotel: The overall look of this hotel is incredible! It is located by a really nice beach with clear turquoise waters and there’s also plenty of pools for everyone! Including an indoor pool! This hotel is literally chill vibes for adults. If you want to fully relax, this hotel is for you. If you’re looking for loud music and party scenes by the pool, look elsewhere.
Check in was super easy. We arrived just after 9pm, the fresh towels and refreshing drink was a nice touch especially after travelling for hours! After filling in the necessary forms, we were asked if we wanted to go to our rooms or go to dinner as it was going to be finishing soon. We went straight to dinner as we were hungry then went to our room afterwards to find our suitcases already there :) also, thank you for the lovely bubbly and red wine guys!
Food: Is really good here! The buffet has loads of variety and I don’t think we’ve been to a buffet where the food is really of very high standards. My husband loved the meat varieties. He’s a fussy eater but even he found lots of stuff he liked and tried new things too! They had certain themes each night for dinner, we loved the Greek night the most! Breakfast is also very good! I don’t know the guy’s name who makes the omelette (we just called him Mr Man) but he makes yummy omelettes. The guy who is in charge of fried eggs and poached eggs etc- he’s also very nice and friendly and greeted us every time he saw us! Also do yourself a favour and try Freddo cappuccino with caramel! Lunch is also very good, lots of varieties again! We went to the beach bar a lot for lunch! Delicious food! My husband’s fave was the spaghetti Bolognese and the Zante Maris special pizza and I really enjoyed the pork souvlaki! Also, we loved the beach barbecue that happened once a week!!
You also get 1 visit per stay to the Al la carte restaurant called The Culinarium. We decided to book on our anniversary day. Oh my oh my… the food was INCREDIBLE! I was really worried that my husband won’t enjoy it because he’s a fussy eater but I was so surprised because he had a truly enjoyable meal!!!
Room: We had a swim-up double room with inland view and terrace. My husband and I loved our room and our swim up pool. After breakfast, we spent our mornings in our swim up pool because it would get lots of sun then in the afternoon either go to the beach or by the pools! Sun loungers by the pools are more popular I would say than the beach. We always found a sun lounger on the beach and we would normally go after 1 or 2pm and we went at peak season!
Activities: We took part in a few activities ran by the hotel from entertainment to exercises. We did meditation, stretch and relax, Pilates, functional work out but my favourite was the Casino Night maybe because I won hahaha! But also it was a fun and memorable night! They have quite a few activities going on, you will need to book via the TUI app but it’s easy peasy!
Excursion: We did the sunset cruise (booked via nefis in town) and the St Denis festival in Zakynthos booked with the TUI reps in the hotel. We were lucky enough to be in Zakynthos during the celebration of St Dionysios! Loved seeing Zante at night and seeing the procession and loved watching the fireworks from the boat!
We are almost done, sorry for the long review but I have saved the best for last. The staff. My husband and I stayed in the hotel for 2 weeks and it felt like home for 2 weeks. The staff here are super super nice, they will smile, wave and say hi to you when you pass by them. They will check on you to make sure you are having a nice time. They are hardworking and provide service with a smile. I hope the big boss man is proud of the people he’s hired here because they don’t just do their jobs, they do their jobs very very well.
There’s lots of people we’d like to thank especially during our stay:
Achilleas- you will see him mostly on the beach taking and delivering drink orders. Such a hardworking lad and he’s even remembered what we like to get without asking us. He walks up and down the beach in the baking heat checking that people have drinks.
Egris - he is in charge of pool and beach towels! He is ever so friendly and nice and one time, he ran out of clean towels so he couldn’t give us any. We were happy to go back and get it ourselves but when fresh towels came, he went looking for us on the beach to give them to us. We love stopping by to chat to him!
Maria K: she served us at the beach/ snack bar. She was always so smiley and friendly and so nice to us. She also explained to us the starters we were having for our Culinarium dinner and we thought she did a great job!
Angela: She also worked at the beach/ snack bar/ The Culinarium. She was very welcoming when we came for our dinner at The Culinarium and also explained what the evening entailed. She’s also really really nice and super friendly and said hi and smiled to us every time we saw her!
Kostas-You will find him at the snack bar/ Culinarium. He was brilliant at explaining to us the food that we had at The Culinarium. Great knowledge and so professional! Thank you for passing by the lobby bar to say goodbye when we were leaving.
Gerald- your main man for the best freddo cappuccino coffee!! He works at the swim up bar and they do get busy there but he will make sure to serve you drinks with a great smile!
Maria- she works at the spa but she sometimes goes round the pool area or the beach giving complimentary massages. My husband and I really enjoyed the complimentary massage, she’s a lovely lovely lady and she’s very good with her massages!
Aris and Elsa works at the buffet restaurant. Elsa is so nice, she’s so smiley and she will make sure that you have everything you need. Aris is so professional and will ensure you are attended to.
Thanasis- king of the pina colada! You will find him mostly taking and serving drinks in the evenings at The entertainment area! So friendly and always served our drinks with a smile.
Rovena- she cleaned our room everyday and she is so hardworking and she’s so good at making our room clean and tidy. She is ever so polite and always respectful.
Aida- she was in charge of our mini bar and made sure we always had water in our room. She is ever so nice and she would always check with us if we’re ok/ we need anything else if our room.
Makkis- you will find also find him walking up and down the beach taking drink orders and serving them. Such a hardworking young man! He would always wave and say hi to us every time we saw him!
Joanna- We mainly saw her in the evenings at the entertainment area. smiliest person there and always gave us a smile and wave when we passed by her!
Tony, Evie and Hayden- they are the TUI reps in the Lobby. They are so nice and so friendly and just generally awesome and are so knowledgeable of the area and the excursions. Sorry for asking so many questions and visiting the table so many times guys and thank you Hayden for answering all of my one million questions ahaha! Tony, thank you for letting us follow you around during the St Dionysios festival- we would be lost without you- literally 😂. Evie- thank you for waving us off when we left- although it was a bit sad 😢
Cherith- she runs the fitness classes at the hotel. She’s so lovely and very good at her job. My husband and I really enjoyed all the classes that we attended with her. She would sometimes change things up to make things a bit more challenging which really worked for us. We especially enjoyed bumping into her and stopping for a chat :)
Bill- works at reception and was very professional and very good at explaining everything to us when we arrived. Thank you for waving us off when we left and thank you for being so nice and welcoming every time we entered the hotel.
Theo- You will see Theo everywhere. Because he’s always checking in on guests to make sure they’re happy and being attended to. Theo is such a nice man, he would always ask us how we are, if we are having a ice day, just generally making sure we are happy. He loves a fist bump so we made sure we gave him one every time we saw him. He is so approachable and happy to chat to guests whenever. We loved our chats with, he’s got great personality 😊
The staff in TUI Blue Zante Maris are all fantastic. We just really want to say a massive thank you to everyone there for making us feel at home for 2 weeks. Never been on holiday where we got friendly with lots of the staff and it was all a bit emotional leaving. I would highly recommend this hotel for anyone wanting some chill, relaxing time by the sea. Great location, fantastic food and awesome people!
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from George Balaskas, Γενικός Διευθυντής at TUI BLUE Zante Maris
Responded 2 Sept 2022
Dear Justviv(Mrs everywhere:-) Thank you very much for visiting Tui Blue Zante Maris and for your wonderful rating and review! Our team here will be delighted to read your feedback and we sincerely hope that we have a chance to welcome you back in the near future and start our day with a fist bump :-) Moreover we ensure you that all your comments and greetings about the mentioned members of our staff, are already forwarded Warm Regards
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We stayed here end of aug for a week just me and my partner. The rooms are minimalistic with large balcony, air con and fresh water daily in the fridge. All inclusive food wAs great, our favourite was the snack bar at lunch, gyros Was fantastic! Quick and fresh food. Staff very friendly and can tell they go out there way to make your holiday special! Especially all the female bar staff we loved them! Even the guests were very friendly making lots of holiday friends. The location is right on the beach which is one of the nicest beaches Iv been too, water crystal clear and warm and shallow. Lots of water sport activities. Bars a 2 minute walk away. This hotel is perfect if you want to chill and relax or go out and about and explore aswell. Only slight complaint would be (to be fussy) was some of the drinks tasted a little watered down, but wasnt BAD! Maybe it’s the ice but over all a fantastic holiday and hotel and would 100% return again
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Date of stay: August 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from George Balaskas, Γενικός Διευθυντής at TUI BLUE Zante Maris
Responded 6 Sept 2020
Dear Guests, Thank you for taking time to review your stay at TUI BLUE Zante Maris. We are thrilled to read that you enjoyed your stay with us! We would like to assure you that both the management and the staff make our best efforts to provide excellent services to all our guests during these strange times. We sincerely hope to welcome you again in order to create and share more blue memories together. With best regards, George Balaskas Operations Manager
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Visited tui blue Zante Maris August location perfect hotel position great on beach can’t fault that at all. Was a little let down that they had removed all tea coffee making facilities from room the room was left basic looking and baron. We had a back view swim up room and honestly this pool was not cleaned for the whole week we were there were dead bugs and plants still there on day 7 that were there on day one although the pool view swim up pools we did see getting cleaned daily I asked at reception on day 2 why my room hadn’t been cleaned or clean towels put in room I was informed this was only going to happen every 3 days so we were o use dirty towels for 3days unacceptable at a 5 T hotel I would say we had to go to beach and change the towels there our selves every day. As for the room getting cleaned or bed made etc that never happened once at all I had to physically go get a brush and mop that was sitting out side our room and do this daily myself. A member of staff did appear at 5 30 in the afternoon on day 5 and afk if we would like our room cleaned and clean towels by that time we were showering asked them to come back in an hour but they never did I did complain to reception a couple of times but everyday when we returned to room it was never cleaned. 5 T Tui never the food in hotel was good. It because they are serving you it’s tiny portions and when u ask for more they don’t look happy. Yes Covid is all around but if you paying £3000 for a week 5T holiday you expect what you pay for with a few adjustments not to have to clean your own room daily
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Date of stay: August 2020Trip type: Travelled as a couple
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Response from George Balaskas, Γενικός Διευθυντής at TUI BLUE Zante Maris
Responded 6 Sept 2020
Dear Guests, Thank you for taking time to review your stay at TUI BLUE Zante Maris. We are thrilled to read that you enjoyed your stay with us! We would like to assure you that both the management and the staff make our best efforts to provide excellent services to all our guests during these strange times. We sincerely hope to welcome you again in order to create and share more blue memories together. With best regards, George Balaskas Operations Manager
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My husband and I have just returned from a fabulous one week stay at the Zante Maris. We booked last minute and managed to get an inland view swim up room. The whole stay was excellent. The choice of food and selection of drink was varied and the drinks were definitely not watered down. The room itself was clean and although there wasn't a huge amount of furniture was decorated in a contemporary style and perfectly adequate for our needs. Inland rooms are quiet and face outward but we enjoyed the privacy. A bit about Covid now. The hotel did its absolute best to comply with safety regulations and although they had to cancel live entertainment and reduce the number of loungers around the pool and beach area it didn't spoil our holiday at all. The staff wore masks constantly and there were plenty of hand sanitisers and signs up to show the tables had been cleaned. All the staff were wonderful and too numerous to mention individually but a few special mentions. Spyros the manager was tireless and worked long hours to make sure everyone was happy and safe including helping the pool guy move loungers when the Greeks changed the rules mid way through our stay. Xanthi at the lobby bar was always cheerful and pleasant and finally Elena at the restaurant was helpful and couldn't do enough. I couldn't recommend the hotel more and I advise you to ignore the negative comments. A truly wonderful adult only hotel. I've attached a photo of the swim up bit. Sorry about my other half and his legs!!
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Date of stay: August 2020Trip type: Travelled as a couple
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Response from George Balaskas, Γενικός Διευθυντής at TUI BLUE Zante Maris
Responded 6 Sept 2020
Dear Guests, Thank you for taking time to review your stay at TUI BLUE Zante Maris. We are thrilled to read that you enjoyed your stay with us! We would like to assure you that both the management and the staff make our best efforts to provide excellent services to all our guests during these strange times. We sincerely hope to welcome you again in order to create and share more blue memories together. With best regards, George Balaskas Operations Manager
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Incredible all inclusive hotel. The food was outstanding with excellent Covid 19 procedures for serving/cleaning etc.
Service and staff were also amazing. Best all inclusive cocktails I’ve had although they did change sometimes so I think all staff could have better training on cocktails so you know exactly how to expect it when ordering! Nevertheless most were still drinkable (apart from the fluorescence green mojito)!
It’s a fairly small complex but has a range of areas for both sunbathing and eating with 3 bars and a few pools. Generally comfort wise it was amazing with the best sun loungers I’ve ever used (more like beds!) but some of the seats at the bar were uncomfortable but I heard from someone else that the manager has already had bad feedback on those chairs and will replace for next year which is amazing.
The manager and tui rep were visible nearly every day, multiple times a day - so attentive and you can tell they are keen to keep up the high standards. Some of the staff serving food (behind screens) could improve their English but baring in mind Covid foods for the first time prevented guests accessing the buffet themselves I thought they were excellent.
Tsilivi is a busy, touristy area but plenty to do if you want a break from the hotel. The surrounding beach isn’t great quality so if you like a long beach run or romantic walks on the beach then this area probably isn’t for you.
Only criticism is the cost of the spa treatments - it was far too expensive. I don’t know if they were fully booked but I doubt it. Afterwards we went to Athens and I had a 5 star treatment 90 min treatment for 75 euros... the Zante Maris hotel were charging 125 Euros for a 75 minute Cretan Massage from memory. Massages a short way up the beach were only 20 euros for 30 min too. I appreciate the service and treatment would have no doubt been exceptional but the prices were too expensive relative to what customers had paid for the holiday and custom was missed out on.
Room service was a reasonable price to get the all inclusive room delivered to your room.
I wouldn’t hesitate in recommending this hotel.
Lyndsey
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Date of stay: September 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from George Balaskas, Γενικός Διευθυντής at TUI BLUE Zante Maris
Responded 28 Sept 2020
Dear Guests, Thank you for taking time to review your stay at TUI BLUE Zante Maris. We are thrilled to read that you enjoyed your stay with us! We would like to assure you that both the management and the staff make our best efforts to provide excellent services to all our guests during these strange times. We sincerely hope to welcome you again in order to create and share more blue memories together. With best regards, George Balaskas Operations Manager
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After 7 failed attempts to get on holiday, TUI booked us into this hotel without us even looking into it. When we arrived the hotel had only be opened 4 days. Everyone was temperature checked on the way in & given a welcome drink. The staff were so welcoming & couldn’t do enough for us through out our stay & all wore masks & gloves. We’d been upgraded to a swim up pool for free by TUI although we barely used this as it was at the back of the hotel close to a road & mostly in the shade. There are only 2 restaurants at the hotel & we didn’t use the evening Al a Carte. Breakfast & evening buffet are served through plastic screens due to covid so you just pointed at what you wanted & there was hand sanitiser stations throughout for guests. Fresh eggs/omelettes at breakfast were great! Evening meals could have been abit warmer & depending on who served you portions were small but you can go back and get more. Lunch time you could choose the buffet or beach bar. We went to the beach bar most days & worked our way through the menu…burgers, pizza, pasta, salads etc all made fresh to order (Thanks Clement and Barbara) Plenty of drinks to choose from & the cocktails were great too, with a beach service so you didn’t need to leave your sunbed (Thanks Dimitri and John) The sun beds are super comfy on the beach & around the pool and you can change your towels throughout the day. The hotel was super clean & our rooms were cleaned daily despite saying online they would only be cleaned once. Bottled water was brought to the room daily & you could also call for room service drinks too. Evening entertainment was minimal due to covid restrictions but it was nice to have music & drinks on the terrace & escape England for a week. The hotel is on the doorstep of the shops for an evening walk & a taxi into Zante town is only €11 if you want to explore abit further. Honestly the best European all inclusive resort we’ve stayed at and will definitely be back.
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Date of stay: June 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from George Balaskas, General Manager at TUI BLUE Zante Maris
Responded 19 Jul 2021
Dear 631emilyp, We would like to kindly thank you for taking time to write about us. We are thrilled to read that you enjoyed your stay at TUI BLUE Zante Maris. Your comments are the motivation of your blue team to continue providing it's services which are concentrated to personalised holidays experience. We sincerely hope to welcome you again in the near future! Kind regards, George Balaskas Hotel General Manager
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We travelled courtesy of TUI for 11 days from Birmingham on the 5/9. Arrived at 3pm to a welcome drink, check in was smooth with luggage taken to room 377 on the second floor. The room was Pool facing with a side sea view and balcony but only had the sun from sunrise until 10.00am. The room was modern in design with a walk in shower, safe and fridge.If you need Tea/Coffee making facilities just ask at reception. Staff everywhere in the hotel were exceptional from the manager to the cleaners and nothing was too much trouble.. I had mobility issues so used my mini scooter to get around the hotel, they arranged overnight storage and charging facilities in the laundry room close to then room. They also reserved space in the restaurant and sun beds on the beach for us. The main buffet served an excellent selection of food and was very Covid friendly despite many choosing to ignore the one way system. The A lLa Carte restaurant was quality but not sure I would pay 40 euros per head for a return visit! The drink selection was vast but be sure to ask if you want branded drinks or you will be given alternatives, the Passion Fruit Cocktail is a must, either on the beach or the hotel. The entertainment team worked tirelessly but having to arrange through the Tui App appeared to discourage guests from participation. Tony was particularly helpful in completing the Passenger Location Form. The holiday was made extra special by meeting good friends, big thanks to Dave & Mel from Goole and Mansfield Dave and Di 2 negatives were 1) Poor Evening entertainment 2) Sun Beds being reserved around the Pool and Beach at 6.30aam and not utilised until 11.00am Overall a great break and would were return, a big yes!!
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Date of stay: September 2021
Rooms
Service
Sleep Quality
Room Tip:Don't bother with swim up rooms, majority are in the shade
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from George Balaskas, Γενικός Διευθυντής at TUI BLUE Zante Maris
Responded 29 Sept 2021
Dear Beamosuttoncoldfield, Thank you for taking time to write a review on trip advisor for our hotel. Thank you for your amazing words, they truly make us become even better. I will be more than happy for further contact about the negatives that you mention. We hope to welcome you again in the near future. Kind regards, Spyros Drassas Hotel Operations Manager
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We visited here for our honeymoon in late August/early September. I was hesitant initially as the hotel has not long reopened and I'd seen a few negative TA reviews since reopening.
The hotel is spotless. They have all the right protocols in place for COVID. We saw everywhere constantly being cleaned. All tables have a 'sanitised table' sign on them so you know which have been cleaned ready for the next person. All staff wear masks and gloves which can't be easy in the heat. We even saw all the sun loungers being sprayed down at night (credit to the guy who works on the beach from morning to night cleaning and tidying the sunbeds, he never stops but is so friendly).
Rooms aren't cleaned daily but that's not an issue. You can easily request clean towels and bedsheets via the app.
The rainfall shower is amazing, so powerful and the same goes for the handheld shower.
We had a swim up room which got the sun in the morning. It felt really private and nice for when you just wanted to chill.
All food menus are available via the app only. This is a nice touch to keep cross contact down. We liked the fact the main buffet is served to you. I actually hope this continues going forward - it is more hygienic and it must reduce food waste where people would normally pile their plates unnecessarily high. If you wanted more of the serving the staff have put on your plate you simply need to ask.
The beach house for lunch is amazing and we ate here every day. The souvlaki is great as is the Greek salad and lemon pie. The staff, in particular the manager and Betty are wonderful and deserve so much praise. They are so friendly and helpful.
The beach staff are also brilliant. They work tirelessly all day long constantly taking drink orders.
The service throughout the hotel really was outstanding and we won't hesitate to go back to either here or another TUI Blue hotel.
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Date of stay: September 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from George Balaskas, Γενικός Διευθυντής at TUI BLUE Zante Maris
Responded 28 Sept 2020
Dear Guests, Thank you for taking time to review your stay at TUI BLUE Zante Maris. We are thrilled to read that you enjoyed your stay with us! We would like to assure you that both the management and the staff make our best efforts to provide excellent services to all our guests during these strange times. We sincerely hope to welcome you again in order to create and share more blue memories together. With best regards, George Balaskas Operations Manager
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There's a lot to like about this hotel. Our room was bright, modern, spacious and quiet, with excellent aircon and effective curtains. We slept very well. The staff with only a couple of exceptions, most notably the rather chippy Manageress at the Beach House, were extremely welcoming and professional. The location is excellent, right on a beautiful sandy beach and a short stroll from the centre of Tsivili.
The hotel is heavily TUI branded. You need two TUI smartphone apps, one primarily for travel purposes and one for booking activities and dinner each night. Surprisingly the information on the Blue App is not kept up-to date: for example the Lobby Bar is listed as open from 08.00-00.00 daily but it never opened when we were there. The reps' welcome meeting was listed in the Lobby but actually took place in the Pool Bar. We were also given a leaflet when we arrived detailing themed nights in the restaurant: none of these materialised. Things are just a little haphazard and not joined up.
I would also blame TUI for overbooking: we were informed a couple of days before departure that our first two nights would be in another hotel. No compensation was offered and we were repeatedly encouraged to cancel our holiday.
The staff are almost all lovely but a few of them seem to be overworked causing bottlenecks in service. Commonly, queues would form for drinks with one poor sod struggling to service both guests and waiters. Room cleaners seemed to be struggling to cope in the heat, being required to work in rooms with masks and without aircon.
The food, in our estimation, fell far short of five star standards. Whether for breakfast, lunch or dinner the hot food was always lukewarm, not helped by being served on cold plates. There was plenty of meat, mostly pork, and always very, very thoroughly cooked. The names of the dishes changed every day but they still looked and tasted the same. Salads and fruit were fresh and appetising but the rest was seriously lacking spice and flavour.
We looked forward to the one dinner were allowed in the Culinarium. The appetisers and amuse bouche were beautifully presented but the “Beef fillets”, served rare as I requested, were actually four medallions of pork – served rare. Words fail me.
Drinks were good by AI standards, although where a choice of brands (eg Finsbury Gin or Gordon's) was listed only the cheaper was usually available. The house wine, however was poor: the red was undrinkable and the sparkling was far too sweet for adult tastes, to the extent that we ended up foregoing the AI offering and buying a bottle of Prosecco from the local Spar. A polite request for an ice bucket was flatly refused: so much for five star service.
We enjoyed our stay and the hotel has five star potential. However, as it stands, with lukewarm, bland, repetitive food and a lot of queuing that is still in the future.
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Date of stay: August 2020
Location
Cleanliness
Service
Room Tip:East facing pool view rooms enjoy shade from noon onwards
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from George Balaskas, Γενικός Διευθυντής at TUI BLUE Zante Maris
Responded 12 Sept 2020
Dear Guests, Thank you for taking time to review your stay at TUI BLUE Zante Maris. We are thrilled to read that you enjoyed your stay with us! We would like to assure you that both the management and the staff make our best efforts to provide excellent services to all our guests during these strange times. We sincerely hope to welcome you again in order to create and share more blue memories together. With best regards, George Balaskas Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Just returned. The various services are covered in recent reviews so won't repeat. Download the Tui Blue app - everything you need when arriving is there, including booking evening meal & activities.
I understand there were teething issues in August as the hotel only recently opened. None of the issues were apparent to us. Very lucky to get a swim up pool view of left side, never used the main pools as ours was 3m x 25m. The beach is nice, darker sand and quite stoney, I would enter sea far right in front of beach house, crystal clear warm waters, a few fish, and apparently a turtle hatched on the beach one afternoon! All food excellent, we went for breakfast before 8, no queues whatsoever, all food hot. Fantastic welcome every morning from Elena. Artemis and the girls give fantastic friendly service at the beach house - lunch off the menu, in evening The Culinarium was a beautiful dining experience, great quality.
The beer and spirits were fine, big range of good cocktails. The bar staff and waiters are fantastic, always chatty and smiling. Waiter service to your lilo, sunbed, beach bed... blissful. Thanks to all, Especially Michaelis, Dimitris, Xanthi, Betty, day and night they seemed to work and often brought drinks over when running low before we needed to ask!! Harry and Reya doing a fantastic job under tough circumstances, great fun doing darts, bowls, quiz, bingo etc, Harry has a wicked sense of humour, Reya never seems to stop on the fitness side. I booked a late room for 40 euros, but the hotel waived this as nobody was flying in after quarantine announced. A lovely tough on our last day.
Everything we could wish for and more was provided. A stunning hotel, great range of couples and met some great people from UK, Germany Holland..
Can't wait to return hopefully when the world is more normal!! Tui - you should be really proud of all staff, manager to cleaners. Hope everything works out for all in uncertain times!
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Date of stay: September 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from George Balaskas, Γενικός Διευθυντής at TUI BLUE Zante Maris
Responded 12 Sept 2020
Dear Guests, Thank you for taking time to review your stay at TUI BLUE Zante Maris. We are thrilled to read that you enjoyed your stay with us! We would like to assure you that both the management and the staff make our best efforts to provide excellent services to all our guests during these strange times. We sincerely hope to welcome you again in order to create and share more blue memories together. With best regards, George Balaskas Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I cant recall which night was Greek night sorry but yes there is a nice indoor pool which beds and there is hand soap,shampoo and conditioner along with a hairdryer
Holsworthy, United Kingdom321 contributions190 helpful votes
Unfortunately we did not have a room with a swim-up pool. I saw several rooms such as these that were near the main pool, and some that were some distance away.
There are more places to choose from in the Tsilivi (Planos) area.
PRICE RANGE
€238 - €360 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
zante maris hotel, hotel zante maris, zante maris tsilivi
FORMERLY KNOWN AS
TUI Sensimar Zante Maris
LOCATION
GreeceIonian IslandsZakynthosTsilivi (Planos)
NUMBER OF ROOMS
192
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
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