We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Luna's House

Traveller (15)
Room & Suite (25)
Dining (14)

About

Location
Service
Luna’s House Hostel is a fun hostel situated about 5 mins walk from the main strip in Catba town. This makes it a perfect oasis in a very bustling beach town.
Read more
Property amenities
Restaurant
Free High Speed Internet (WiFi)
Breakfast included
Bar/Lounge
Airport transportation
Breakfast Available
Laundry Service
Multilingual Staff
Room features
Air conditioning
Minibar
Refrigerator in room
Family Rooms
Non-smoking rooms
21Reviews
62Photos
0Q+A
0Room tips
Traveller rating
  • 20
  • 0
  • 0
  • 1
  • 0
Time of year
Traveller type
Language
  • Filter
  • English
Popular mentions
This hostel was very good. They helped me book a one day tour which was very good and very cheap. Staff friend. Rooms cleaned daily and new towels given. Free breakfast very nice. Good location Will return
Read more
We absolutely loved our stay at lunas! The dorms were really comfortable and clean, they even made our beds every day! The staff were excellent and helped us with booking a tour. We didn't book a bus through then but when they saw us going to leave with our heavy bags they
Read more
Myself and 5 friends stayed in this hostel and it’s been the best yet in Vietnam. The rooms were great, the bunk beds were the size of small double beds, each bed had a fan as well as air con in the room and the beds were made for you every morning. We instantly felt welcomed by
Read more
I had the best time in this hostel. I was only there for a couple of days, but when leaving I felt like I was leaving a dear family behind. The staff and other travellers were so warm and easygoing. The rooftop is a great place to chill, and also has amazing food and drinks all
Read more
Response from Susan S, General Manager at Luna's House
Responded 23 Jan 2019
Hi Anna, Thank you so much for these lovely words. It was wonderful to meet you and I am so happy to hear that you had such a good time while staying with us. I really hope you can come and stay with us again in the future, it is such a pleasure to have guests as fun as you are :). Have a great time in Vietnam. Safe Travels,
Read more
Our private room was incredibly damp and for any longer than 2 nights would have been impossible to stay in for this reason. Probably not great for your health, especially if the weather is bad (wet or cold) or you have a cold. Chicken noodles are a good breakfast option but
Read more
Response from Susan S, General Manager at Luna's House
Responded 18 Jan 2019
Hi Isobel, Thank you for taking time to review our hostel. During the cold winter season it is hard to avoid condensation inside the rooms because in Vietnam we have just the single bricked outer walls and single pane windows. That plus body heat results in the damper conditions in a high humidity country. Over the next few days we are repainting all of the rooms to help to combat this problem. At reception we also recommend to our customers to make use of the air-con units in the rooms, even though they don't heat they help to extract the extra moisture produced when customers are in the room. Lastly, we provide customers with room cleaning signs to hang on the door and when the customer uses them we will change the bedding if they are damp or dirty while we clean the room. I hope that the use of these things will avoid further issues with damp in the room. As I am sure you can appreciate there is a lot of information that is very necessary to provide the customer at the point of check in. Every check-in we confirm for the customer: their length of stay, breakfast time and place, checkout time, minibar procedure, Aircon, hot water, free towel, which services we provide, how to use the key & lockers, how to use the cleaning sign, where to find their room, how to extend their stay, and remind them to come and talk to us about any information they need for tours, buses or Cat Ba when they are ready. It think that this amount of information is already sufficient. The vast majority of customers don't appreciate being bombarded with too much detail at check in because they forget a lot of it and prefer to get to the room first and come to reception at their own convenience. We have also taken time to make sure that the breakfast form we give every customer to order has very clear written instructions on it as to how the breakfast works and what options are included. We try our best to ask every customer when they check out if everything was ok with their stay, it is always best for customers to mention any problems at this time so we can talk in person to resolve any concerns. If you had come to us after the first night and explained the problems you had we would have had the chance to fix it or move you to another room, but we can't help if you don't tell us the problem. I hope in future you will try our hostel again and see how we have improved from your feedback. Warm Regards,
Read more
Previous
Album Categories
All photosTravellerRoom & SuiteDining
Photo provided by managementLuna's House
Twin Room
Photo provided by managementLuna's House
Double room
Photo provided by managementLuna's House
Double Room
Photo provided by managementLuna's House
Double Room
Photo provided by managementLuna's House
Double Room
PreviousNext
12345
PRICE RANGE
US$11 - US$34 (Based on Average Rates for a Standard Room)
LOCATION
VietnamCat Ba
NUMBER OF ROOMS
11
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing