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Senator Mar Menor Golf & Spa Resort

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Calle Infanta Cristina 44, 30710 Los Alcazares Spain
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Traveller (437)
Room & Suite (291)
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About

#5 of 8 in Los Alcazares
Location
Cleanliness
Service
Value
Senator Mar Menor Golf & Spa Resort**** is an exclusive and new hotel-spa, perfectly located next to Mar Menor in Los Alcázares, Murcia, 10 minutes from the beaches and from Murcia-San Javier Airport. With 85 rooms and 174 tourist apartments, all of them fully equipped, the hotel is integrated in a stunning professional 18-hole golf course. The resort has a restaurant, outdoor swimming pool surrounded by gardens, heated indoor pool, free gym, rooms to host events and a magnificent spa centre with health and beauty treatments so you can enjoy the perfect relaxing holiday.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Golf course
Kids club
Pets Allowed ( Dog / Pet Friendly )
Parking
Wifi
Hot bath
Indoor pool
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Poolside bar
Car hire
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
Concierge
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Modern
Languages Spoken
English, French, Spanish, German
790Reviews82Q+A35Room tips
Traveller rating
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Pauline C wrote a review Sep 2021
Murcia, Spain249 contributions89 helpful votes
Three girlfriends decided to have a night away and as rates were reasonable we booked a night away. No driving, swimming pools and spa facilities on site. The rooms were spacious and clean. Live music Saturday evening too. We ate at a local restaurant nearby that evening then returned to cocktails and a comfortable night's sleep. In one ne of the rooms traffic could be heard but apart from that we enjoyed our stay, so much so we returned two weekends later. Breakfast is not included but great help yourself buffet 12.50 euros.
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Date of stay: September 2021Trip type: Travelled
1 Helpful vote
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Response from Senator Hotels y Resorts, Otros at Senator Mar Menor Golf & Spa Resort
Responded 13 Oct 2021
Dear guest, Thank you for taking the time to leave your magnificent comments referring our hotel to other readers. We really appreciate your kind comments about all our services, as we are constantly improving our services for the maximum comfort for our guests. We were thoroughly pleased to read that your stay was a pleasant one. Your comments fill us with satisfaction, make us proud and bolster our commitment to good service. We would be delighted to welcome you back to our establishment and please be assured that we remain entirely at your disposal at all times. Attentively yours, Mario Pérez General Manager.
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sueH854 wrote a review Aug 2021
Birmingham, United Kingdom22 contributions10 helpful votes
And don’t expect late check out that your not allowed to book until the day you leave. 40 deg fliggt 7pm and told to leave room at 10am. Two children 4 and 5 plus adults Food worst stef service cafe style ever Had to go to supermarket so we could feed the boys
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Date of stay: August 2021Trip type: Travelled
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Response from Senator Hotels y Resorts, Otros at Senator Mar Menor Golf & Spa Resort
Responded 13 Oct 2021
Dear Guest, Thank you for taking the time to share your experience with us. We take guest feedback seriously, and it is disconcerting to hear that you did not enjoy your stay with us. We will bear your impressions in mind and we will work in improving the marked points in order that in a next visit your perception of the products received is totally satisfactory. We appreciate the time you took to share your concerns, and it is our hope to have you as our guest once again and change your current impression of our hotel. Yours faithfully, Mario Pérez General Manager
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Frankie R wrote a review Aug 2021
1 contribution
We went for a two week stay with a two bedroom apartment for a family of 5 (3 young kids) with breakfast included. The highlights were the pool and slides which kept the kids entertained in day. The rooms are well equipped and cleaners come in every day. The whole site is kept spotlessly and COVID secure with everyone wearing face coverings etc. The breakfast was good with plenty of choice. The staff in the restaurant were friendly and helpful. The pool bar staff are very friendly. The staff on reception tried but the language barrier was very difficult with them speaking limited english. We relied on Google translate. Definitely given me new impetus to learn Spanish. This may be why we were given incorrect advice on a couple of occasions. Especially, one was costly when we were told we could catch the interbus from the town hall to Murcia, which was were we were going to get PCR tests. This was not the case. The hotel pool could also be doing with sprucing up, lots of tiles round the pool missing and need replacing. The kids club we couldn't use. The kids went in once and came out before finishing saying they could not understand the instructor's due the language barrier. The evening entertainment was either not existent or pretty poor. For example, a 30 minute mini disco which our kids found boring. This means there is nothing to do in the evenings and the local town is an hour walk away. The euro bus does supposedly run to the town but of the 4 times we tried to catch it only turned up once. Some other things we found frustrating we had very limited running water from 8-10ish most days, I presume this is when there is highest demand. That said I haven't paid thousands to not be able to shower and get the kids cleaned for bed when we need to. This to me was my biggest gripe. Overall we had a good holiday but would not return.
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Date of stay: August 2021Trip type: Travelled
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Response from Senator Hotels y Resorts, Otros at Senator Mar Menor Golf & Spa Resort
Responded 13 Oct 2021
Dear guest, First of all I would like to thank you for your review as this is the best way to know our guests’ feelings during their stay, marking us the way to obtain a product adapted to everyone’s needs. I am disappointed to hear that you had decided not to return. We appreciate the kind words about our staff although the reception staff was limited when it had to speak English, which will not be the case next season. Regarding your comments about the evening entertainment at the hotel, I am pleased to inform you that we are committed to finding other alternatives as we have not had any complaints so far in this regard. We will work to improve the marked points in order that your next visit and your perception of the products received is totally satisfactory. We are at your disposal at any time and hope that you return to visit us soon. Yours sincerely, Mario Pérez General Manager
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mia j wrote a review Jan 2020
Sheffield, United Kingdom12 contributions4 helpful votes
The hotel is very well presented but our guests were freezing cold. No food available on late arrival, just a vending machine. For a 4 star hotel they should be providing some service for hungry travellers arriving late, especially during winter months when surrounding restaurants are not open either. No excuse for cold rooms! We moved our guests to another hotel for a further 2 night stay.
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Date of stay: January 2020Trip type: Travelled
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Response from Senator-Hotels, Gerente at Senator Mar Menor Golf & Spa Resort
Responded 18 Feb 2020
Dear guest, First of all, please accept our sincerest apologies for all the inconvenience. Our ultimate aim is to ensure that our guests leave the hotel happy and satisfied at all times. Consequently we are very disappointed to see that our service was below your expectations. Concerning your comment about the restaurant time-tables, it is a pleasure for me to inform you, that they are as follows: for breakfast, lunch, and dinner is from 8:00 a.m. to 10:00 p.m. Normally, we close our establishment later than indicated, so the time- table only means the last entrance for our guests. Please accept our sincere apologies for the inconvenience that these have caused you. In relation to the room temperature, we would like to apologize for the inconvenience and please rest assured that we will share your review with our head of maintenance department for information and further revision. In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. I hope that I can convince you to change your mind about another visit to our property. It would be such a pleasure to personally welcome you back. With much appreciation, Eusebia Martinez GM. Senator Mar Menor Golf & Spa Resort ****
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scrowhurst2018 wrote a review Dec 2019
Lydney, United Kingdom70 contributions51 helpful votes
The staff here are some of the friendliest we have come across anywhere and can’t do enough for you, really welcoming. The apartment we are in is well appointed with everything you need, it is clean and has a great view over the pool area. The whole complex is extremely well maintained, well lit at night and very safe. You need a car here if you want to go to the local towns as it is fairly remote but a bus runs hourly from just outside and taxis are only 10 euros each way to get to Los Alcazares. I would have given this place 5 stars but the food in the restaurant let’s it down I assume it is a cut down menu because it is out of season but the portions were small and the food cold when it got to the table. Breakfast however is a fairly decent affair. Would return if coming to the area again.
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Date of stay: December 2019Trip type: Travelled
1 Helpful vote
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Response from Senator-Hotels, Gerente at Senator Mar Menor Golf & Spa Resort
Responded 15 Jan 2020
Dear Guest, First of all, thank you very much for your kind review about our hotel and especially regarding our staff members. We really appreciate your recognition of our team´s excellent service. Your words are the best confirmation of our daily effort to enable each guest a pleasant and unforgettable stay. Your impression about our food will be considered as our ultimate goal is to ensure that our guests leave the hotel happy and satisfied at all times. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Yours faithfully, Eusebia Martínez GM Senator Mar Menor Golf & Spa Resort
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Fiona B wrote a review Dec 2019
Brockham, United Kingdom147 contributions42 helpful votes
The staff were all very friendly. Excellent selection at the buffet breakfast, bar food was good and attractively served. Communal areas were and very comfortable. Apartment was well equipped and clean.
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Date of stay: December 2019
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Response from Senator-Hotels, Gerente at Senator Mar Menor Golf & Spa Resort
Responded 15 Jan 2020
Dear Guest, Thank you so much for giving us a perfect rating. We are all delighted that enjoyed your visit so much. We continuously work to provide our guests with an exceptional service, because our goal is for all our guests to leave our hotel happy and satisfied at all times, so we are very glad to know that we achieved this important goal during your stay. We were thoroughly pleased to read your kind comments regarding our staff. A message of satisfaction from a guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. On behalf of our staff, I sincerely thank you for your kind consideration. We really appreciate the time you took to share your excellent rating, and we would be delighted to welcome you to our hotel on a future occasion. Yours faithfully, Eusebia Martínez GM Senator Mar Menor Golf & Spa Resort
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Peter C wrote a review Nov 2019
West Midlands, United Kingdom90 contributions44 helpful votes
This hotel was very poor. The heating was not working (and apparently had failed and been repaired recently and failed again) and it was a very cold evening. We were offered an apartment which turned out to be a long way in the dark and the cold only to find that the lift did not work either. We were then told that the lift at the furthest end of this large block of apartments was working and it was, but when I reached the room the electronic key did not work. And by this time I was cross and very cold. After a lot of discussion about cancelling the whole thing and abandoning our restaurant booking the hotel offered us a much nearer apartment complete with a guide to let us in. The key didn’t work but he had a master key which did. Frankly, although this was not an expensive one night stay it was a bit much that they took our money without advising that the heating was out. There were no staff to show us where the first apartment was and it was a long way in the dark with many outside lights not working. Add the lift not working and the heating also defunct in the hotel and you can see why I don’t rate this stay at all well. In the end it was OK but we lost nearly an hour, missed our ore-dinner drink with friends and had to delay our restaurant booking. Very poor.
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Date of stay: November 2019
Rooms
Service
Sleep Quality
Room Tip: Hotel rooms are nicer and larger than the apartments but make sure the heating is working before...
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Response from Senator-Hotels, Gerente at Senator Mar Menor Golf & Spa Resort
Responded 15 Jan 2020
Dear Guest, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Certainly, we are very discouraged that your stay was not all that it could have been. Please allow us to explain that this is certainly not the sort of experience we provide and we are sincerely sorry and apologize for all the inconveniences caused. We are entirely at your disposal and would be delighted if you gave another opportunity to welcome you to our hotel again or to any of our Senator Hotels & Resorts establishments. Yours faithfully, Eusebia Martínez GM Senator Mar Menor Golf & Spa Resort
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Happynaxos wrote a review Nov 2019
48 contributions5 helpful votes
We stayed as a family of 4, in a huge suite, which was fabulous. Arriving back to the suite after dinner on the first night, we found fruit platters and a bottle of Cava on ice had been left for us, compliments of the hotel. The staff were very friendly and helpful. Breakfast was lovely: self service, mixture of continental and cooked, plenty of types of bread, and vegan milk options, with a nespresso machine to serve yourself unlimited coffee! It wasn't the time of year for swimming, but there are a number of pools at the hotel, and a large number of loungers available. Los Alcazares is a lovely town, there are plenty of places to eat, and beaches. Would 100% recommend staying here if in Los Alcazares (I stayed elsewhere in the town last year, this was a great step-up by comparison).
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Date of stay: October 2019Trip type: Travelled
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Response from Senator-Hotels, Gerente at Senator Mar Menor Golf & Spa Resort
Responded 15 Jan 2020
Dear Guest, Thank you for taking the time to leave your magnificent comments referring our hotel to other readers. We really appreciate your kind comments about our services, as we are constantly improving our services for the maximum comfort of our guests. We were thoroughly pleased to read that your stay was a pleasant one. Your comments fill us with satisfaction, make us proud and bolster our commitment to good service. Your remarkable review of all our staff will surely be appreciated by the entire hotel team. On behalf of our staff, I sincerely thank you for your kind consideration. We would be delighted to welcome you back to our establishment and please be assured that we remain entirely at your disposal at any time. Yours faithfully, Eusebia Martínez GM Senator Mar Menor Golf & Spa Resort
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Tony Norman wrote a review Nov 2019
5 contributions
Location isnt great - but we knew that anyhow. make sure you have a car or hire a bike. The beds and sofa are VERY uncomfortable. The spa was out of action due to the recent floods but we were not advised of this and will be taking it up with booking.com. It was out of season so some facilities were not "open" and some bits looked a bit tired. I dont want to sound negative as overall the experience was good.
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Date of stay: November 2019
Value
Cleanliness
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Response from Senator-Hotels, Gerente at Senator Mar Menor Golf & Spa Resort
Responded 15 Jan 2020
Dear Guest, First of all, I would like to thank you for the rating you awarded us and for taking the time to post it. I'm glad to read that your overall experience was a pleasant one. Making our guests feel comfortable is one of our main goals. We really appreciate the time you took to share your impressions and it is our hope that you gave us the opportunity to welcome you to our hotel again. In the meantime, we will continue working towards achieving our goal, which is for our guests to have the best stay possible at our establishment. Yours faithfully, Eusebia Martínez GM Senator Mar Menor Golf & Spa Resort
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emmzy01 wrote a review Oct 2019
Los Alcazares, Spain5 contributions1 helpful vote
We managed to stay for just 3 days of our 10 day holiday, for us there was just nothing around to do for entertainment. We was not made aware that the hotel was in fact closed with no facilities to use at all. The pool was ok but needed cleaning which had not been done. I would imagine in the height of the season this might b ok to stay but doesn’t change the fact there is nothing to do around the area for family’s. struggling to keep a 7 yr old an 18yr old entertained is no fun. We ended up moving further up the coast which has been a lot better for all of us and the staff here can not do enough for us. Disappointed with myself however that I did leave my Apple Watch in the apartment with my bracelet attached to it and when I called a few times to have them retrieve it for me I was told sorry nothing there which makes me think someone there has taken it, my own fault for leaving it I guess but still should not have been taken. I would not recommend this place for a family especially this time of year. Do your research and ask lots of questions before booking anywhere. Not being told anything even thou I checked when booking ruined the first few days away.
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Date of stay: October 2019
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Response from Senator-Hotels, Gerente at Senator Mar Menor Golf & Spa Resort
Responded 15 Jan 2020
Dear Guest, It is a pleasure for us to receive comments from our guests, and we thank you for doing so as it allows us to continually improve on our services and facilities. Certainly, we are very discouraged that your stay was not as satisfying as it could have been. Regarding the entertainment, we would like to inform that our hotel has during the high season activities for children and for adults occasionally night performances. If I may, I recommend you refer to our website which provides you with a great deal of useful information about our hotels and hotel chain. Concerning your missing watch, we would like to inform you that all forgotten items of our guests, will picked-up from our cleaning service and saved in our lost items area. I can assure you that we have searched the apartment thoroughly and no watch or other item was found. We really appreciate the time you took to share your impressions and would be delighted if you gave us another opportunity to welcome you to our hotel again or to any of our Senator Hotels & Resorts establishments. Yours faithfully, Eusebia Martínez GM Senator Mar Menor Golf & Spa Resort
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PRICE RANGE
US$50 - US$73 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
serena golf hotel los alcazares
LOCATION
SpainRegion of MurciaLos Alcazares
NUMBER OF ROOMS
83
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Frequently Asked Questions about Senator Mar Menor Golf & Spa Resort
Which popular attractions are close to Senator Mar Menor Golf & Spa Resort?
Nearby attractions include The New Sibarit (3.7 km), Golf Delux (2.1 km), and Zarcos Cocktail Bar (3.8 km).
What are some of the property amenities at Senator Mar Menor Golf & Spa Resort?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Senator Mar Menor Golf & Spa Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Senator Mar Menor Golf & Spa Resort?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Senator Mar Menor Golf & Spa Resort?
Yes, free parking is available to guests.
What are some restaurants close to Senator Mar Menor Golf & Spa Resort?
Conveniently located restaurants include Venecia Gastro 3.0, Little Sicily, and Fusion.
Are there opportunities to exercise at Senator Mar Menor Golf & Spa Resort?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Senator Mar Menor Golf & Spa Resort?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Senator Mar Menor Golf & Spa Resort?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Senator Mar Menor Golf & Spa Resort offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Senator Mar Menor Golf & Spa Resort?
The staff speaks multiple languages, including English, Spanish, French, and German.