THE GRAND VIGLAS

Unfortunately, we were not satisfied with this hotel, and we don´t recommend it at all. Services were really poor, and the food was horrible (there was a very small selection and dishes were disgusting and other guests were complaining about it too). Wellness is too small, and it should be renovated, as well as bathrooms in hotel rooms. The hotel doesn´t meet the quality standards of a 4-star hotel.

Date of stay: July 2021

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MartinPilek wrote a review Feb 2020

Bratislava, Slovakia258 contributions69 helpful votes

Nice extended weekend stay

We looked forward to this experience. Communication prior the stay was very good and we appreciated the summary e-mail a few days prior check-in. The room was large enough, same with bathroom. Although we feel there was empty space in both, it did not feel too tiny. We were impressed how the ruins of castle were turned to the beautiful hotel. 45 minutes castle guide was enriching. Spa was small (short pool, jacuzzi for max. 6 people, infra sauna for 2, Finnish one for max. 6) and only a few places to chill. However understandable due to place where it's located. Lower restaurant was absolutely amazing. Grilled veal liver was absolutely amazing and definitely recommending. All the other meals were amazing too. Breakfast was average, pancakes were good. Dinner on 2nd day was solid, nothing exceptional unfortunately. Regarding to the areas of improvement: eco tissues in the bathroom were great and the direction to use more ecological products is great. We though did not understand one-use plastic cups in wellness area :-( Inconsistency of providing information: massage opening hours: we got 3 different answers within 5 seconds from 3 people at reception. When we checked in the room, we found out we got incorrect information. Also, Sphere club discount question: we asked whether it's applicable because we spotted Sphere magazine in the room. Firstly, we got the answer no. Then the receptionist said she will check. When we came back, we were told Sphere card is applicable and we appreciated that. During check-out, the discount was applied however the comment from the person who originally said Sphere discount is not applicable and then told me to put into the comment during the reservation was rather weird. Firstly, she is not aware and then I should have put into the comment during making reservation? Overall, we enjoyed the stay, if a few things could be improved, it would have made even a bigger difference.…

Date of stay: February 2020

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Matt P wrote a review Jan 2020

Wroughton, United Kingdom84 contributions61 helpful votes

2 night stay

Been trying to stay here for ages and finally found a time when it wasn’t full. Checking was quick and my room was on the 2nd floor, really big with twin beds, 2 small arm chairs and a desk to work from. Nice large flatscreen TV on the wall & mini bar (which was really noisy so got turned off). Breakfast was a good choice from cereals, pastries, toast to fried, scrambled, boiled or poached eggs, omelettes, teas, coffees juice etc etc and plenty of it. We had dinner one evening and a good selection of seasonal food to chose from at a reasonable price and very good quality. Would recommend eating there if passing. Would have been good if the dragon bar was open but as there was only 6 of us in the hotel I think they thought it was not worth it. Very interesting to see what the hotel was like In ruins before being rebuilt to its current state and to see some of the history & artefacts around the hotel. Would like to stay there again in the spring summer months so we could sit outside on the patios. …

Date of stay: January 2020Trip type: Travelled on business

1 Helpful vote

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Response from TheGrandViglas, Manažér at The Grand Viglas

Responded 13 Feb 2020

Thank you very much for your feedback and tips for improvement. We look forward to seeing you in our hotel soon when the weather is warmer and you will also have the possibility to enjoy our outside area.

Katarina K wrote a review Nov 2019

4 contributions

Best Halloween ever

We have been for the special Halloween stay and it was immaculate. Hotel really made great effort, there was lot of animations and all the dinners perfectly thematic.. We loved the hotel premises and definitely would come back again!

Date of stay: November 2019Trip type: Travelled with family

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Response from TheGrandViglas, Manažér at The Grand Viglas

Responded 13 Feb 2020

Thank you very much for your positive feedback. Halloween is one of the most favourite events amongst our guests and we are really happy that you enjoyed your stay with us. We look forward to seeing you again soon.

Tim F wrote a review Jul 2019

Broome, Australia2 contributions2 helpful votes

Our wedding extravaganza

What a venue! We had our wedding at Viglas Castle, we were there for two days and everything was absolutely perfect! From the moment we arrived Hricova the wedding manager was there to greet us and assist with all the guests check-ins to the time we all had to leave, everything ran smoothly and all the staff were so very helpful and friendly. Our honeymoon suite was beautiful and the staff did a great job making us feel special, and all our other guests were very happy with their rooms. The wedding was absolutely perfect, we could not have asked for a better day, could not fault one thing but that food was outstanding! Well worth travelling from Australia to stay there and we are already planning to stay next anniversary. Thank you So much Hricova and the Viglas team!

Date of stay: June 2019Trip type: Travelled as a couple

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Response from TheGrandViglas, Manažér at The Grand Viglas

Responded 6 Aug 2019

Thank you Tim so much for your positive feedback! We do our best to make the special wedding day for our guests as smooth as possible and the best compensation for us is when the newly wed couple and their guests leave our hotel satisfied and with lots of beautiful memories. We look forward to seeing you back soon!

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