We were there for about 10 days during Christmas and loved the amazing cuisine, the private family area the hotel created for us, private spa - it even snowed on one of the days as we used the hot tub. Absolutely perfect Christmas could not have wished for anything more :)
We went there last minute but did not regret our choice. Our choice of wine was English but our server come back to say it was out of stock The staff were not that attentive and it was pricey for a steak
1 night spa break with a very uncomfortable bed. Pros: Spa facilities were good and the staff in there were excellent. My 8oz fillet steak in the restaurant was cooked to perfection. Cons: Room was small and no sound proofing combined with the uncomfortable bed provided the worst nights sleep I've had in years. The continental Breakfast was disappointing. Other hotels in the area offer better. Did I mention the uncomfortable bed.
The staff are always friendly and welcoming. Treatments were lovely. Service was very fast. The overall facilities are a little rough around the edges and need some maintenance. The water could have been warmer. The tiling in the spa is very cracked and broken and I found myself stepping on broken pieces. One of the saunas didn’t seem switched on and the spa sprayers were not on. The hibernation rooms had no music and were very cold with windows open but we were offered blankets. They have also switched to some plastic flip-flops which are very uncomfortable! That being said, we enjoyed our stay and the staff were lovely but we would probably visit elsewhere in future.
Looked lovely and came well recommended but really didnt deliver. Room was a "superior" one though in what sense I couldnt see, a table and two green mould stained chairs outside on a "balcony". Frankly, given the C-19 regime you would not expect stains on wardrobe, dirt/ hair stuck to skirting corners, mould in shower cubicle etc. Not to mention the wood and paint peeling off door. Walls that thin that you could hear next door putting a glass on table and talking. Never walked out of a hotel before let alone lost 150 pound for a stay. Offered half price for a refurbished room...why in gods name not use them before crap rooms.
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