we stayed here for a wedding at Ufton court, easy to check and happy chap at reception, only slight niggle is that the room was very light, an extra lamp wouldn't go a miss. Staff were nice when leaving and will definitely come back if in the area.
We stayed for a wedding anniversary family bash for one night . Our room was Comfy and well equipped. We had private dining and the food was plentiful and yummy and a good choice of drinks at the bar. Breakfast in the morning was also good. More importantly though the staff are fab and so friendly and helpful!
Hotel was in good spot. Bed was super comfy. Rooms were all slightly different which have the hotel a personal touch. Great shower, plenty of hot water. Choice of two shower heads. Room clean and spacious. Great breakfast. Staff helpful and friendly. Had a lovely stay. Thank you
We used this hotel as a base to go horse racing in Newbury. Our initial room did'nt have a bath,but the very helpful young man on reception moved us without fuss in no time. When settled we went for a drink in the bar.We had booked dinner for both days and were very happy with both the food and the service( Ramana and Steffan were excellent). Breakfast was also good with plenty of variety and re-stocked regularly. Well done to all concerned,we will return. As a side note, a taxi to the racecourse is between £12 and £15 each way and takes about 15 mins.
We recently held our Son’s wedding here, and I cannot fault the service, quality and care they took over every little detail. The manager has a wonderful nature and sense of humour that put all the wedding party at their ease. We would not hesitate to recommend the hotel as a function venue or for overnight stay.
We had a minor problem with the location of the room but the staff were extremely helpfull and relocated us to a more suitable location. The room was comfortable and well equipped and we also had an enjoyable evening meal and breakfast. This was an ideal stop off point for us going to Southampton so we would definitely use this hotel again.
The Manager was very unhelpful,rude,sarcastic and a very discredit to Accor Hotels. Food was virtually in edible and service was very poor. The waiting staff were only interested in the young men eating. We had to wait over an hour for our food. They did not care or come to see if we were ok only when we asked twice but the response was that it was happening. Actually the whole hotel staff attitude from booking was the worst in Europe I have ever had....and I took pictures. This was even after me contacting Acccpr customer care themselves who phoned the hotel on our behalf.
We stayed just one night as a stop over enroute. Arriving quite late we were quickly checked in which we were thankful for. On arriving in the room we found it pleasant and it looked clean, the room felt a little to warm for sleeping so we opened the windows and left them open all night as the room remained too hot. The hotel was quiet and peaceful overnight, we didn't notice any noise from other guests at all. The mattresses need replacing, both my husband and I felt the beds were really uncomfortable and we both woke with aches and pains. The bathroom had quite a bit of black mould on the grouting around the tiles in the bath area and the shower was broken but when we got it working we only got luke warm to cold water. Breakfast was served in the conference room due to wedding taking place in the restaurant. We felt the breakfast selection didn't respond to any dietary needs such as dairy or gluten free, there was no other milk or bread choice available and decaf coffee was of the instant variety not fresh coffee unlike the caffeinated version. We didn't see a single member of staff during breakfast to ask about dietary requirements. However the food we had was hot and fresh, the orange juice tasted more like squash. So it was OK for just one night if not disappointing but I wouldn't have wanted to stay any longer. …
We were pleasantly surprised when we pulled up at the hotel. The setting was lovely. However when we got to our room it hadn’t been cleaned - at all. There was still a champagne bottle on the side and you could see the bed had been slept it. It doesn’t put your mind at rest especially in covid times. The staff were very apologetic and got us a new room straight away however. The new room was five, however the bathroom had seen better days - the toilet continued to fill with water five minutes after flushing, the toilet had not been cleaned properly / there was some black residue around the seat and with the previous occupants hairs on there. Breakfast was great, and staff were all friendly.
We stayed for one night whilst attending a wedding. From check in to checkout everything was perfect. Our room was suprisingly large and both room and bathroom were modern, clean and fresh. The fridge and safe were unexpected extras. Breakfast was plentiful, freshly cooked and tasty. Every member of staff we came across was helpful and friendly - a credit to the hotel.