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Hotel Santika Palu

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#2 of 10 Hotels in Palu
Certificate of Excellence
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Hotel Santika Palu
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107 Reviews from our TripAdvisor Community

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Showing 47: English reviews
Reviewed 26 August 2016 via mobile

Been a while since the last time i checked in santika in java island, they managed to maintain good standard between their hotels.therefore, I think i prefer this hotel group whenever i arrived out of java island in indonesia. Well, i havent tasted the breakfast tomorrow morning.

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Thank fajar y
Reviewed 6 July 2016 via mobile

Santika hotel is one of the best hotel in Palu. The location is very good right at the city centre. The room is spacious and clean. The service is excellent. The food is great. The only thing that i find weird is that the swimming pool opens at 7 am and closes very early at 6 pm. I prefer swiming...

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Thank lasiaf34
Yogyakarta, Indonesia
Reviewed 10 June 2016

Mostly, when i visited Palu City, it is my priority hotel. The reason is because the location of hotel, breakfast and clean. This is for 3 times, i used this hotel for my second home and on my last stay, I've given the consistent service excellence by Santika Staff...thank you all ! Condition of the hotel still the same when...

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Thank SLFB09
HSPalu, Front Office Manager at Hotel Santika Palu, responded to this review

Dear Mr/Mrs. SLFB09, Warmest greeting from Hotel Santika Palu, Thank you for taking your time to share your feedback. We are delighted to know that you enjoyed stay and has memorable experienced with us. We always welcome the suggestion and input about our hotel quality. We look forward to seeing you again soon. Warmest Regards, Jamal Mustawa Front Office Manager

Jakarta, Indonesia
Reviewed 12 April 2016

First, it was difficult to make a reservation in this hotel. The receptionist insisted that she could not secure my reservation and would secure a room upon my arrival at the hotel. Well I was in Jakarta and had to ask my friend in Palu to secure the room. Manual...traditional. Upon arrival, the receptionist asked again how were you going...

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Thank L S
HSPalu, General Manager at Hotel Santika Palu, responded to this review

Dear Mr. L S, Warmest Greeting from Hotel Santika Palu Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short....

Reviewed 9 March 2016 via mobile

Great stuff and service, very cosy rooms and nice swimmingpool. Even sth for the smallest guests in the fitness room and near the pool. Totally recommended. Couple of restaurants, cafes, atms and big supermarket arround.

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Thank Karolina L
HSPalu, General Manager at Hotel Santika Palu, responded to this review

Dear Ms Karolina, Thank you for the great review of our hotel! We are glad that you enjoyed stay at our rooms and swimming pool. Once again thank you for your review and hope to see you again very soon. Sincerely, Rurry Adriawan General Manager

Medan, Indonesia
Reviewed 2 January 2016 via mobile

I've been here for a business trip the hotel was very comfortable and the breakfast was superb. The location itself is not that hard to find. Recommended if you are visiting palu. The room rate is not that high either

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Thank Vicky_Himura
AlainJohnJohnSiwy, General Manager at Hotel Santika Palu, responded to this review

Dear Mr Vicky_Himura, First of all, we would like to thank you for your comment at Tripadvisor. We are delighted to know that you enjoyed your stay and has memorable experienced stay with us. Rest assured that we will continue improving our product and service to maintain Hotel Santika Palu as your preferred hotel in Palu. We always welcome the...

Bandung, Indonesia
Reviewed 15 November 2015

Stay on November 2015 in order to attend the meeting for discussing final designs of road cut slopes along Tawaeli - Toboli, Palu. The room was clean and quite big with a friendly and helpful staff. Breakfast was simply amazing and the complimentary newspaper each morning made it even better. A perfect place for any business trips due to its...

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Thank iasadisun
AlainJohnJohnSiwy, General Manager at Hotel Santika Palu, responded to this review

Dear Mr/s iasadisun Warmest greeting from Hotel Santika Palu ! First of all, we would like to thank you for your comment at Tripadvisor. We are delighted to know that Mr/s iasadisun enjoyed stay and has memorable experienced stay with us. Your regards and compliment will be motivated my staffs to continue improving our products and services to Hotel Santika...

Surabaya, Indonesia
Reviewed 1 November 2015

It is very hard to get a hotel with good service, especially in a town like Palu. This is why I prefer to stay in a hotel that has a service standard that has been set. Regardless of pre-determined standards, Hotel Santika Palu is the right choice for us who want a comfortable and restful break, after a day of...

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Thank Timmy_Tjondro
AlainJohnJohnSiwy, General Manager at Hotel Santika Palu, responded to this review

Dear Mr Timmy Tjondro Warmest greeting from Hotel Santika Palu ! First of all, we would like to thank you for your comment at Tripadvisor. We are delighted to know that you enjoyed your stay and has memorable experienced stay with us and we are very pleased to read that you appreciate our services and hospitality. Your regards and compliment...

Reviewed 25 September 2015 via mobile

For an underdeveloped tourist destination in Indonesia, Palu is very blessed to have a hotel like this one. SANTIKA. Great staff, great swimming pool, great smoking area, and awesome live piano every Wednesday and Thursday. Strongly recommended if you are to visit Palu, Central Sulawesi - Indonesia.

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Thank Danang R
AlainJohnJohnSiwy, General Manager at Hotel Santika Palu, responded to this review

Mr Danang R, Warmest greeting from Hotel Santika Palu ! First of all, we would like to thank you for your comment at Tripadvisor. We are delighted to know that you enjoyed your stay and has memorable experienced stay with us and we are very pleased to read that you appreciate our live music at Spinel Lobby Lounge. Your regards...

Brisbane, Australia
Reviewed 14 September 2015

Have stayed on a few occasions as I travel through Palu to Central Sulawesi or returning to Jakarta. The Santika Palu, is like the other Santika Hotels I have stayed in, which is a good thing. The rooms are a good size and comfortable, clean, and for me the most important thing after spending a couple of days travelling by...

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Thank MattRyeland
AlainJohnJohnSiwy, General Manager at Hotel Santika Palu, responded to this review

Dear Mr MattRyeland, Warmest greeting from Hotel Santika Palu ! First of all, we would like to thank you for your comment at Tripadvisor. We are delighted to know that you enjoyed your stay and has memorable experienced stay with us. Your regards and compliment will be motivated my staffs to continue improving our products and services to our preferred...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Free Breakfast
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Free Breakfast
  • Dry Cleaning
  • Airport Transportation
  • Business Centre with Internet Access
Official Description (provided by the hotel)
YOUR BASE IN CENTRAL SULAWESI The three-star Hotel Santika Palu is strategically located in the province's cultural and commercial capital, just 15 minutes from the airport and a mere two minutes away from some of the island's finest beaches. Whether travelling for business or pleasure, Hotel Santika Palu is your ideal base for any visit to Central Sulawesi. At Santika Hotels & Resorts we combine local traditions with a natural touch to bring our guests the very best in Indonesian hospitality. At Santika, you can always be sure of a warm welcome. That's why we call ourselves your "home away from home". ... more   less 

Additional Information about Hotel Santika Palu

Address: Jln. Moh. Hatta No. 18, Palu 94111, Indonesia
Region: Indonesia > Sulawesi > Central Sulawesi > Palu
Price Range: €37 - €69 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Santika Palu 3.5*
Number of rooms: 141
Reservation Options:
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Questions & Answers

Questions? Get answers from Hotel Santika Palu staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“For family groups the rooms with direct access to the pool area are great, for anyone else, they may be a bit noisy.”
 of 5 bubbles MattRyeland, 14 Sep 2015 | Read review
“higher rooms are better”
 of 5 bubbles 834ardyas, 22 Jul 2015 | Read review
“Just return the excellent staff courtesy with even more smiles...it works for me!”
 of 5 bubbles JasminS618, 10 Feb 2015 | Read review
“Choose rooms In front side or on 3rd floor as its same for Gym and Pool”
 of 5 bubbles kumarvipinbsim, 1 Sep 2014 | Read review
“Try to avoid the top floor, the 8th. air conditioning does not work so well there with the sun beating down on the roof.”
 of 5 bubbles dotsmate, 18 Jun 2014 | Read review
5 of 5
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