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My room in the block overlooking the golf course had just been upgraded. However, there were at least 3 negatives. Firstly, the door leading into the room would not stay closed without locking it from the inside. Secondly, the door to the bathroom could not...More
From what I can see it once was very grand and beautiful but now it’s looking tired and run down.
Terrible service and generally unhelpful staff.
Suzette in Reservations messed our booking up and when on the day of arrival we were trying to get...More
I have been here a few times and recently asked the question on here 'Was it closed?' and also complained about the impossibility of booking.
Well....we ended up at Bushveld Terrace instead but visited Hans Merensky twice during our stay in Phalaborwa. There appeared to...More
Response from Suzette M, Manager at Hans Merensky Hotel & SpaResponded 5 February 2018
Thank you for your positive feedback as well as the concerns that you have raised. We don't take any feedback light hearted and I can assure you that we are working very hard to make Hans Merensky Hotel & Spa as it was before....More
I stayed at the resort in November 2017 and had a wonderful time. The management was friendly and attended to my needs promptly. The breakfast was superb and the dining room aptly designed. The resort has so many activities such as a golf course, spa...More
Seeing the reviews posted on Tripadvisor, made me afraid to visit this hotel, I saw many bad reviews. But when I arrived in that paradise, everything surprised me! My life is traveling and staying in various hotels around the world, so a bit I can...More
Response from Suzette M, Manager at Hans Merensky Hotel & SpaResponded 18 December 2017
We really appreciate your positive feedback. We are working very hard to keep all our guests happy and to make it feel like home when they are with us. We do hope that you will visit us again in the near future.
Response from HansMerensky | Property representative |
Dear Mr Mashaba. On behalf of Hans Merensky Hotel & Spa we would like to apologise for the incident that you had at our hotel during your stay. We would like to address this incident in a proper way and would like you to... More
Dear Mr Mashaba. On behalf of Hans Merensky Hotel & Spa we would like to apologise for the incident that you had at our hotel during your stay. We would like to address this incident in a proper way and would like you to contact us so that we can understand what happened and to make sure that this never happens again. Regards - Marketing Manager Hans Merensky Hotel & Spa
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"I strongly recommend that hotel invest in better wi-fi connectivity as the signal strength is weak throughout..."