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Sheraton Samui Resort

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Sheraton Samui Resort
Sheraton Samui Resort
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334 Reviews from our TripAdvisor Community

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Showing 197: English reviews
Reviewed yesterday NEWvia mobile

We just got back from 10 beautiful days at this resort. Our room, 225, was magnificent and the balcony was breathtaking. Breakfast is fantastic, clean and friendly. This hotel seemed so quiet. We literally had the pool at the top of the resort to ourselves. Even the pool next to the bar was relatively empty. It was a shame to...

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Helpful?
Thank RKK10
Cambridge, United Kingdom
Reviewed 1 week ago

Set in the side of a hill in front of the beach The Sheraton has an enviable position. The rooms are spotless, all with balconies and sea view. The staff are wonderful, very friendly and the breakfast superb. Being set in the hillside however does create problems.. Buggies are provided by the staff to ferry holiday makers to and from...

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2Thank Fred A
Reviewed 1 week ago via mobile

We have just stayed for 6 days at the Sheraton in Koh Samui to celebrate our Ruby Wedding Anniversary and my retirement Birthday.The friendliness of the staff and the quality of the hotel, have got us wanting to come back next year.We would like to give a special mention to Angel and Mars and hope to see you both next...

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Thank Paul L
Reviewed 2 weeks ago via mobile

Ok so it was raining I mean pouring monsoonal misery. Arrived at Sheraton after 5 days on Koh Tao with fairly average food pickings. OMG the breakfast buffet..... Yuuuuum! So Belgium waffles are the go and mix them up a bit. Honey syrup, condensed milk, fresh banana and golden raisins trust me I'm a chef. Then move on... Move on...

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2Thank Kate D
Hong Kong, China
Reviewed 2 weeks ago

This was my second stay at this hotel and also my last. Considering the hotel reopened as a Sheraton less than two years ago (March 2015), it is very disappointing to see how it has deteriorated since my first stay in May 2015. Arrival and check in consisted of a three hour wait resulting in a room with the wrong...

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Thank BradlzHK
Wollongong, Australia
Reviewed 2 weeks ago via mobile

Fabulous location: right on the beach and only 15 from the town and fishermans market (a must do on Friday night). Staff are friendly and relaxed, rooms are spacious and have everything you need, including a great hairdryer! It's a little hilly so anyone who struggles with stairs may find this a problem. Breakfast is vast with mostly Asian cuisine...

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1Thank Jill B
Milton Keynes, United Kingdom
Reviewed 2 weeks ago

I have to admit, I'm not sure what some of the other reviews are going on about with their negative comments ... I'm guessing that the people are very picky and difficult to please hence they've picked up on all minor points. This hotel is absolutely great, yes there are signs that the property has been around a while but...

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2Thank Jon E
Bruce H, General Manager at Sheraton Samui Resort, responded to this review

Dear Jon E, Thank you very much for recommending Sheraton Samui Resort to other travelers and for sharing positive feedback about your recent stay. We are delighted you found our associates to be polite and professional and that you had a great experience with the wide variety of cuisine at our resort. We are very happy you and your family...

Auckland
Reviewed 2 weeks ago via mobile

How on earth does this Hotel maintain the Sheraton branding and 5 star rating. This is the worst hotel we have stayed in. Staff were really unfriendly - not only to us but we witnessed horrible way in how they treated other guests. We witnessed one incident where a young boy was not well and the parents were trying to...

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Thank BlueAnto
Singapore, Singapore
Reviewed 2 weeks ago

Terrible management - inflexible. Very poor customer service. Did not acknowledge my status. We stayed there for 6 days and had two rooms. The kids room had a terrible smell. The power kept going off in that room. The other room had leaky walls - it rained a couple of times and the wall would start dripping water. At breakfast,...

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Thank Lifeisagift007
Sydney, Australia
Reviewed 3 weeks ago

Just returned from a wonderful holiday at the Sheraton Koh Samui. From check in to check out we had nothing but a great time. We stayed in a two bedroom ocean view apartment which was huge and worked well for our family of four. It was clean and very comfortable. The breakfast was outstanding (although a little limited for my...

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2Thank bhalls
Bruce H, General Manager at Sheraton Samui Resort, responded to this review

Dear bhalls, We are very pleased to hear you had a great time at our lovely resort and found our rooms to be spacious and comfortable. Our two bedroom suites are a great choice for families and offer additional space and facilities to enhance your stay at our resort. Thank you for sharing positive feedback about our extensive breakfast buffet...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Internet
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Discover the charm of the hotel, nestled in the warm and white sands of the magnificent Chaweng Noi Beach, Koh Samui. The newly renovated and beautifully decorated rooms of the low-rise buildings are surrounded by our lush tropical garden and rise above the crystal blue water. It is a paradise hideaway where luxurious seclusion meets natural beauty. The resort features a fresh water pool with its own jacuzzi, a sea water pool facing the ocean, dining by the beach at Long Talay restaurant or under the stars. Relax on our poolside terrace, in the lobby lounge and pool bar or make use of our meeting facilities, 24 hours room service, a full service spa and diverse sport facilities. ... more   less 

Additional Information about Sheraton Samui Resort

Address: 86 Moo 3 Chaweng Noi Beach | Bophut, Chaweng, Bophut, Ko Samui 84320, Thailand (Formerly Imperial Samui Beach Resort)
Region: Thailand > Surat Thani Province > Ko Samui > Bophut > Chaweng
Price Range: €147 - €269 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Samui Resort 5*
Number of rooms: 141
Reservation Options:
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Also Known As:
Imperial Samui Beach Hotel Chaweng
Hotel Imperial Samui
Imperial Samui Chaweng
Imperial Samui Hotel
Sheraton Samui Resort Ko Samui/Chaweng
Hotel Style:
#5 Business Hotel in Chaweng
#20 Spa Hotel in Chaweng
#23 Luxury Hotel in Chaweng
#26 Romantic Hotel in Chaweng
#35 On the Beach Hotel in Chaweng
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Samui Resort staff and other travellers.
29 questions
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Questions? Get answers from Sheraton Samui Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“You may not get what you book.”
 of 5 bubbles BradlzHK, 5 Feb 2017 | Read review
“Don't bother. They never keep their word”
 of 5 bubbles Lifeisagift007, 1 Feb 2017 | Read review
“Two bedroom ocean view is best”
 of 5 bubbles bhalls, 29 Jan 2017 | Read review
“Ocean view suit”
 of 5 bubbles tylerc549, 24 Jan 2017 | Read review
“Ask to not overlook the drainage ditch”
 of 5 bubbles biddybit21, 20 Jan 2017 | Read review
5 of 5