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Barcelo Santiago

6,299 reviews
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Traveller (3177)
Room & Suite (888)
Pool & Beach (413)
Overview
  • Excellent44%
  • Very good37%
  • Average13%
  • Poor4%
  • Terrible2%
Travellers talk about
“pool bar”(491 reviews)
“half board”(275 reviews)
“superior room”(224 reviews)
Free Internet
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
Restaurant
4.0 Star Hotel
All hotel details
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Reviews (6,299)Write a Review
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4,028 results
Traveller rating
1,675
1,499
573
195
86
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LanguageEnglish
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1,675
1,499
573
195
86
Show reviews that mention
All reviewspool barhalf boardsuperior roomla gomerasea viewair confantastic viewslos gigantes cliffslovely hotelold dogs new tricksplenty of sunbedsanimation teamrelaxing holidaythomson repreception staffplenty of choicelunch and dinner
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1 - 5 of 4,028 reviews
Reviewed 3 days ago

We were very disappointed by the hotel. We were given a room on the ground floor and people waking past could look right in. The room smelt off sewage so we reported it to the hotel and asked for a different room higher up. The...More

2  Thank zandersharp
Hotel's Favourite
Reviewed 5 weeks ago via mobile

The hotel is very well maintained from the public areas to the rooms and the grounds. The staff are professional and smartly dressed. We had booked a superior room with a sea view which I believe was worth it having lovely views out to sea...More

4  Thank Boxerdogs1
Response from santiagorrpp, Director de Relaciones Públicas at Barcelo SantiagoResponded 4 weeks ago

Dear Guest, We want to thank you for taking your time to write about your fantastic experience in Barceló Santiago. To us is very important to know how our guests feel about the time they spent here and how we can improve ourselves to give...More

Reviewed 3 days ago

Arrived at hotel reception and were given usual card to fill in with passport details.no welcome drinks were offered and whole experience was very disappointing.have stayed in four star hotels and always love the welcome drink and staff telling you about facilities. Room was pleasant...More

1  Thank day422017
Reviewed 5 days ago via mobile

Recently went for a week early Feb, had all inclusive board. First off our sea view room was not ready so we had one night in a different room, this was not an issue however having to check out at 12pm then wait and check...More

3  Thank Lucindamay1
Response from santiagorrpp, Director de Relaciones Públicas at Barcelo SantiagoResponded 4 days ago

Dear Guest, First of all, we would like to thank you for taking a moment to send us information about your last stay with us, although we are sorry to hear you were not completely satisfied due to several points you found not appropriate and...More

Reviewed 6 days ago

I agree with most of the reviews shown below. The hotel is in a great position, with views acrocss the sea to La Gomera and also views up and down the coast, particularly Los Gigantes. Before we came, we knew from reading Trip Advisor, that...More

4  Thank StephEastMidlands
Response from santiagorrpp, Director de Relaciones Públicas at Barcelo SantiagoResponded 5 days ago

Dear Guest, We are glad to hear you all had such a good time during your recent stay with us. We would like to thank you for the remarks that you wrote in Tripadvisor. As you know it is our main intention to provide you...More

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123456806
About
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Beachfront
Room Service
Free Internet
Breakfast included
Hotel Amenities
Children Activities (Kid / Family Friendly)
Room Service
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Tennis Court
Heated pool
Outdoor pool
Details
Price range
US$104 - US$236 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Luxury Hotel in Puerto de Santiago
#1 Green Hotel in Puerto de Santiago
#4 Family Hotel in Puerto de Santiago
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$104 - US$236 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Luxury Hotel in Puerto de Santiago
#1 Green Hotel in Puerto de Santiago
#4 Family Hotel in Puerto de Santiago
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (3177)
Room & Suite (888)
Pool & Beach (413)
Dining (182)
Amenities (37)
Family and Play Areas (18)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
pandmg
21 February 2018|
AnswerShow all 2 answers
Response from rbllove | Reviewed this property |
We stayed on floor 2 and they had been upgraded. Don’t know about others. No icebox in fridge and no kettles in room.
1
Vote
18 February 2018|
AnswerShow all 3 answers
Response from annamaria2904 | Reviewed this property |
I’m not to sure because we booked with Thompson and as for flights on Sunday again couldn’t see, better checking on line. Sorry couldn’t help.
1
Vote
Pastashuta
18 February 2018|
Answer
Response from Peter N | Reviewed this property |
About 60 mins.
1
Vote
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123456226
Room Tips
"Use a different hotel"
Read review
"Above 2nd floor, looking out to La Gomera."
Read review
"nothing below 3rd floor; you might be peering through the fencing"
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"Dont go if you use a wheelchair"
Read review
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