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Hotel Landmar Costa los Gigantes

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Juan Manuel Capdevielle 8 Playa de la Arena, 38683 Puerto de Santiago, Tenerife Spain
COVID-19 update: See the added health and safety measures this property is taking.Read more
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US$163
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Free cancellation until 31/10/21
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US$163
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Free cancellation until 30/10/21
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Traveller (4614)
Pool & Beach (534)
Room & Suite (372)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
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Updated 29/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 29/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 8 hotels in Puerto de Santiago
Location
Cleanliness
Service
Value
Travellers' Choice
This fantastic hotel, with magnificent views of the Island of La Gomera, is locates next to the well-known beach of volcanic sand, Playa La Arena, two kilometres from the famous Los Gigantes cliffs and only forty from Tenerife South Airport. Landmar Costa los Gigantes Hotel is a perfect resort for an all-inclusive family holiday. It offers a combination of services aimed at fun for children and the enjoyment of their parents: swimming-pools, slides, splash pool, zip-wires and many play areas are interspersed with relaxing spaces for parents and adults such as the quiet swimming-pool, the Balinese bed area or the 1,800 square-metre SPA. The hotel has four restaurants, four bars, six swimming-pools, one of which has a children's slide, spacious sports areas including a complete gym, zip-wire, mini-golf, beach volleyball, a seven-a-side football pitch, mini-tennis, etc. What is more, there are many more activities for children and parents which will make a stay at the hotel an unforgettable experience
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Full view
Property amenities
Paid private parking on-site
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Archery
Children's playground
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Yoga classes
Fitness / spa changing rooms
Sauna
Coffee shop
Restaurant
Breakfast buffet
Kid-friendly buffet
Outdoor dining area
Wine / champagne
Vending machine
Poolside bar
Game room
Mini golf
Water park
Billiards
Darts
Entertainment staff
Evening entertainment
Table tennis
Tennis court offsite
Waterslide
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Airport transportation
Car hire
Taxi service
Banquet room
Facial treatments
Full body massage
Hammam
Head massage
Massage
Neck massage
Steam room
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Outdoor furniture
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
First aid kit
24-hour front desk
Laundry service
Self-serve laundry
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Room features
Blackout curtains
Air conditioning
Housekeeping
Interconnected rooms available
Minibar
Cable / satellite TV
Sofa bed
Bath / shower
Private balcony
Safe
Seating area
Separate living room
Sofa
Telephone
Wardrobe / wardrobe
Clothes rack
Private bathrooms
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Ocean view
City view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Great View
Languages Spoken
English, French, Spanish, German and 1 more

Location

Full view
74Somewhat walkable
Grade: 74 out of 100
29Restaurantswithin 0.5 km
1Attractionwithin 0.5 km
8975Reviews1036Q+A100Room tips
Traveller rating
  • 4,050
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  • 1,142
  • 357
  • 269
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Popular mentions
e1-eve wrote a review Jan 2021
Wolverhampton, United Kingdom50 contributions28 helpful votes
We booked the sister hotel, Landmar Playa Arena with Jet2 - a few days before our departure we were informed that our hotel was closed and we were given the option of paying more (we'd already paid £3800 for 16 days) to move to a different hotel or book into the Los Gigantes. We knew of this hotel previously and had found it a bit too family-oriented but as we were desperate for some sun, we accepted. We had paid for the plus-package at the other hotel which we didn't get at this one - sadly the barman was unable to make a cocktail properly so we hardly bothered with the all-inclusive drinks. We did have a nice room, but no-one helps you with the luggage or with proper directions as to how to find your room - we ended up dragging our heavy cases up two flights of steps unnecessarily and we are not young people. Having said that, because the hotel was not full we could get away from the many toddlers without having to pay the extra 40 euros per day for the private beds which we thought as gold band wearers they should provide for free. Our room was good and not too far from the restaurant which we enjoyed, although as plus guests we did expect to have a better quality wine and a separate dining area as at the sister hotel. The Christmas gala dinner was really good and the staff worked very hard to keep everyone safe. There is a large indoor entertainment area which only seemed to be used for the kid's club and was mostly deserted, and the bar area was very basic and not at all tempting to spend any time in. There was often a singer outside but once again the seating area was dark and uninviting so we didn't bother. As Jet2 made us leave before the borders closed, we missed NewYear. Overall, we had a nice few days and the staff did their best under trying circumstances. We would still not book here if the sister hotel becomes available as the other hotel is better for couples, but for young families the Los Gigantes is ideal.
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Date of stay: December 2020
Rooms
Location
Service
Room Tip: Ground level overlooking the pool
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1 Helpful vote
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FlyingDutchMan wrote a review Jan 2021
Tenerife, Spain1 contribution1 helpful vote
We've spend 1 week me and my family in that hotel and we are so gutted, basically that hotel with covid restrictions look more like being in Prison than being in holidays, we've paid the full price for 1/4 of the services available, people from the reception and security guys doesn't talk any words of english which is a big lack of professionalisms in a tourism business, and the security guys doesn't show any respect for customers.
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Date of stay: January 2021Trip type: Travelled with family
1 Helpful vote
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Response from Gerencia Costa Los Gigantes, Atención al cliente/recepción at Hotel Landmar Costa los Gigantes
Responded 9 Jan 2021
Dear Fliyingdutchman44, Thank you for the time you have taken to write a review of your holiday experience in our hotel Landmar Costa Los Gigantes. We are very sorry that your experience did not met your expectations. Unfortunately, due to the current situation in Tenerife, we have severe restrictions, so it is impossible for us to open certains services and we also, we have to respect all the restrictions as there are laws from Canary Islands gouvernment. All our staff at reception and guest relations speak english, security guard are not forced to do it, although some of them speak english too. Hopefully we will be able to fulfil your expectations in the near future, and remain at your entire disposal for any request you might have regarding coming vacations. Regards,
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samfraser wrote a review Jan 2021
Glasgow, United Kingdom49 contributions63 helpful votes
We had an enjoyable stay here over the Christmas holidays. Positives. Hotel: -Spacious, luxurious and clean. -3 good sized pools + paddling pools and a slide. Pools are heated. -Fun activities such as mini-golf, splash park, zip-wire, mini-tennis, mini-football, archery, climbing apparatus, table-tennis & yoga classes. -Spa (not used) -Fully equipped gym (not used) -Really good entertainment hall with an adjacent games area. -Only 10min walk from the beach and town. -spermarket 10min walk away up steep hill. Rooms: -The suites are a decent size with a separate bedroom, many with a sea view. -The rooms are cleaned every day. -The beds are comfortable. -The rooms have air-con. -There is a TV in the room but we didn't watch it, too much fun in the sun to be had! Food: -best food we've had at an all inclusive, different cuisines everyday. No British cuisine, a Sunday roast would've been nice. -food is available all day and late into the evening, with the snack bar providing a good variety. Drink: -Both non-alcoholic & alcoholic drinks were ok, beer decent local lager served in a glass mug away from the pools! -Wine in the restaurant is nice but elsewhere it is not palatable. -Cocktails are available but basic. -Slushies available both alcoholic & non-alcoholic -Upgrade to premium imports an option at extra cost. Staff: -Friendly on the whole. Particularly the entertainment team who were excellent! -Well staffed, we never queued very long. Negatives. Not an awful lot really. - The holiday was sold with A la carte meals in a few restaurants but they were shut at this time of year. -a €2 charge for the use of an iron for 2 hours. - The hotel took a very strict approach with the covid measures which I felt were over the top given everyone there spent a lot of money on PCR tests before arrival. If we were to be treated like we had covid in any case, why are we being asked to go to such expense if on arrival if we are treated from the outset like we have it anyway? Staff were quite rude about it as well, even complaining if the mask wasn't worn correctly. After all this there is scientific uncertainty on the efficacy of mask wearing yet the Spanish seem to have gone to the extreme with it.
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Date of stay: December 2020Trip type: Travelled with family
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Response from Gerencia Costa Los Gigantes, Atención al cliente/recepción at Hotel Landmar Costa los Gigantes
Responded 4 Jan 2021
Dear samfraser, First of all, I would like to thank you for sending your comments regarding your recent stay at our Hotel Landmar Costa Los Gigantes. The opinion of our customers is very important to us and we firmly believe that the quality of service that we strive for may only be reached by listening to our customers´ observations and suggestions. I assure you that throughout our company, our purpose is to provide a quality service beyond our guests' expectations, and we take good note of all your comments. Finally, I would like to mention that it was our pleasure to have you in our hotel and of course it will be on future occasions. Regards.
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paul11Manchester wrote a review Dec 2020
Greater Manchester, United Kingdom107 contributions382 helpful votes
We just returned after spending 11 days over Christmas. A really large Complex. It was Farley quiet which suited us. We had a suite, plenty of room, we had a fridge but No drinks Had to go searching for water to the restaurant. Was fine the 1st few days when you could serve ourselves, suddenly changed where staff served us. They couldn’t understand what I wanted so got a shovel full of what they thought you wanted. After walking around looking for what I wanted I gave up. Started to have 2 rolls with bacon. Easier to collect. Evening meal, by the time you’ve walked round and waited to be served the meal was Cold, they did have a Microwave handy. Everything was very safe and clean. Beds were comfy Considering I have a bad back. Evening were a bit lacklustre After the dinner, we got fed up sitting in the Bar. Nowhere To have a quick walk, hilly and was quite Cold. We go away every Christmas but never been as cold as I was this year. Needed to cover up well. It’s well Equipped for children. Play areas, water features. I don’t think we would be Happy there in the summer. Plenty Of Buggies around. Saying all that, we did have a decent time because it was half empty.
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Date of stay: December 2020Trip type: Travelled as a couple
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Response from Gerencia Costa Los Gigantes, Atención al cliente/recepción at Hotel Landmar Costa los Gigantes
Responded 31 Dec 2020
Dear paul11Manchester, Thank you very much for your comments regarding your recent stay in our hotel. We are happy to know that you have felt safe with us and we are very sorry for the changes suffered during your stay, but the Canarian gouvernment implemented new measures in Tenerife and we had to change everything very quick. Finally, we are glad to know that, despite of the circumstances, you have enjoyed your holiday. We are looking for your arrival in the future. Best regards,
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Donna E wrote a review Dec 2020
1 contribution1 helpful vote
We visited during CoVid restrictions and were very impressed with the measures taken by the hotel and staff to ensure a clean and safe environment. Staff made sure rules were adhered to at all times. Mask and gloves had to be worn (properly) when getting food in the restaurant. Masks worn at all times in public areas except when actually eating, drinking, or sunbathing. The hotel was not even half full so there was plenty space to social-distance. The staff worked so hard to keep the whole place clean. Rooms were thoroughly cleaned every day as well as public areas. The staff could not have done any better, and this was much appreciated. Rooms are well appointed and are good size with a nice balcony. The hotel’s situation would not suit people with mobility issues, or even those with young children in a pram. Very hilly! It’s fine to walk down the hill though, and only €3 taxi to get back. Even though the all-inclusive was excellent, we did try some local bars and restaurants as they were so quiet that we felt we should try to give them some custom. Really nice restaurants a five minute walk from the hotel. No complaints whatsoever about this hotel. Staff, service, and food all excellent. Would definitely go back. Lovely, relaxing holiday.
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Date of stay: December 2020Trip type: Travelled as a couple
1 Helpful vote
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Response from Gerencia Costa Los Gigantes, Atención al cliente/recepción at Hotel Landmar Costa los Gigantes
Responded 28 Dec 2020
Dear B8232HHdonnae, Thank you very much for choosing our hotel for your recent vacation and for your kind comments. We are glad to know that you enjoyed your stay with us and that it has been a good choice for your vacation. It is always a pleasure to receive such positive feedback about the hotel and our team. We hope and wish you to come back soon. A cordial greeting.
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PRICE RANGE
US$132 - US$288 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
luabay costa los gigantes hotel puerto de santiago, costa los gigantes hotel
FORMERLY KNOWN AS
Be Live Family Costa Los Gigantes
LOCATION
SpainCanary IslandsTenerifePuerto de Santiago
NUMBER OF ROOMS
517
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Frequently Asked Questions about Hotel Landmar Costa los Gigantes
Which popular attractions are close to Hotel Landmar Costa los Gigantes?
Nearby attractions include Playa de la Arena (0.3 km).
What are some of the property amenities at Hotel Landmar Costa los Gigantes?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Hotel Landmar Costa los Gigantes?
Top room amenities include a minibar, air conditioning, and blackout curtains.
What food & drink options are available at Hotel Landmar Costa los Gigantes?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Hotel Landmar Costa los Gigantes?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Hotel Landmar Costa los Gigantes?
Conveniently located restaurants include Night And Day, Poggetto Ristorante Italiano, and Cafe Jardin Flor Del Drago.
Are there opportunities to exercise at Hotel Landmar Costa los Gigantes?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Hotel Landmar Costa los Gigantes have an airport shuttle?
Yes, Hotel Landmar Costa los Gigantes offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Landmar Costa los Gigantes?
Yes, laundry service and self serve laundry are offered to guests.
Which languages are spoken by the staff at Hotel Landmar Costa los Gigantes?
The staff speaks multiple languages, including English, Spanish, French, German, and Polish.
Does Hotel Landmar Costa los Gigantes have any great views?
Yes, guests often enjoy the city view available here.