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Grand Karavia Hotel

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Grand Karavia Hotel
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140 Reviews from our TripAdvisor Community

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Showing 90: English reviews
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East London, South Africa
Reviewed 2 weeks ago

Beautifully clean rooms with crisp sheets and a fantastic bathroom, nice gardens to walk in and a very good breakfast. I had a Club sandwich for dinner and it was excellent, definitely recommend it as a place to stay in Lubumbashi. Thanks

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Helpful?
Thank VPVerwey
manoel10, Directeur général at Grand Karavia Hotel, responded to this review

We are very pleased you had a very goog stay at Pullman Lubumbashi and hope to welcome you soon again ! Best regards.

Botswana
Reviewed 4 weeks ago via mobile

Rooms a bit small . Nice walk in showers but bathroom very small. There was two of us but always had to ask for the second towel . Beds comfortable. wifi accessible but you must get a voucher for each device. There is plenty vouchers available complimentary .Enjoyed eating at good restaurants close by. Wasn't to impressed with hotel dining.

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Helpful?
Thank nicolebotswana
manoel10, General Manager at Grand Karavia Hotel, responded to this review

We always appreciate the feedbacks of our guests. It sincerely helps us to improve the quality of our services. We took already action on the "towel". Sorry about that. We provide indeed free vouchers to access the WiFi. The hotel does not give a total open access to the Internet. This enables the Pullman Lubumbashi Grand Karavia to provide the...

Reviewed 17 February 2017

Okay so the hotel gets five stars because it is so much better than it's closest competitor. I have done three two week stays with them and I have never been disappointed. The washrooms are spotless clean and rooms very comfortable. I would agree with the other reviewers here - the food is not really top notch but passable. The...

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Helpful?
Thank Ali R
manoel10, General Manager at Grand Karavia Hotel, responded to this review

Merci ! or Thank you. We are glad to read you enjoyed your stays at Pullman Lubumbashi Grand Karavia. Thank you also on your comments regarding the food. We will work on it. Feel free to contact me or the "Chef" on your next trip to Lubumbashi. We want to improve and our guests feedbacks are so important to us...

Atlanta, Georgia
Reviewed 16 February 2017

People were very nice. Food is passable--it seems much of the fruit at breakfast comes from cans. There simply isn't enough fresh and health food options, either at the restaurant or from room service. The internet is terrible. It's slow but worse than that is that access is given by little slips of paper with different usernames and passwords that...

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Helpful?
Thank LaDoctorice
manoel10, Guest Relations Manager at Grand Karavia Hotel, responded to this review

Thank you for your comments on the "Not enough fresh and health food options". It is true we can improve on that. Please note that Lubumbashi is quite "isolated" regarding the delivery of fresh fruits/foods. We are working closely with local producers but find it sometimes hard to provide "enough" for the hotel. But you are right, we can be...

Reviewed 25 November 2016 via mobile

Very comfortable rooms, nice food and good service. Only negative point is that the internet was not really stable. Apart from that, it was a really good stay with very nice surroundings! Would definitely recommend the hotel to travellers to Lubumbashi.

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Helpful?
Thank Naseef B
manoel10, Directeur général at Grand Karavia Hotel, responded to this review

Thank you so much for your comments. It is nice to read that you did appreciate your stay at Pullman Lubumbashi Grand Karavia. Regarding Internet, you are right. It is not always stable. Our internal IT team fights every hour of the day in order to deliver the best internet service available in Lubumbashi...but we agree...sometimes , it is not...

Lilongwe
Reviewed 4 August 2016

I visited a good number of hotels in Lubumbashi trying to get the best fit for our needs. Grand Karavia came out tops on the overall. It has ample ground, is secure and in a quiet place, has most of the facilities one would expect in a hotel. Being an old structure, the rooms are not as spacious as those...

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Helpful?
Thank EMoyo
manoel10, General Manager at Grand Karavia Hotel, responded to this review

Thank you so much for your comments. The hotel is indeed well located near the Golf and the Lake district. The Classic rooms are +/- 23 square meters. We are pleased to inform you that the hotel will soon have fridges available in all superiors rooms of the hotels. They have been ordered and should be delivered within 2 months....

Reviewed 15 July 2016 via mobile

Not the cheapest one, but the best in town. The restaurant ist really good. The service is excellent, which is not really normal in Africa. Only the Wifi Usage is old fashioned, with vouchers. In general the internet performance should be improved.

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Helpful?
Thank troesser
manoel10, General Manager at Grand Karavia Hotel, responded to this review

Thank you for your support. Much appreciated. We took good note of the remark regarding the Wi-Fi/Internet. We will try to improve our Wi-Fi service which is already probably the best in town. Pullman Lubumbashi Grand Karavia provides, free of charge, a 10 Mbps fiber Internet connection. We would like to offer a better broad bandwidth Internet connection. Unfortunately the...

Stockholm, Stockholms Län, Sweden
Reviewed 3 July 2016

This is a nice and secure hotel by the lake and golf course in Lubumbashi. Room, pool area and everything else was nice. Wifi was good and free. Service was good except for an incident when they gave me food with peanuts although I told them I was allergic. This matter was however dealt with satisfactorily by the manager the...

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Helpful?
Thank Bengt H
manoel10, General Manager at Grand Karavia Hotel, responded to this review

We are glad you have enjoyed your stay at Pullman Lubumbashi Grand Karavia. We are also so relieved that the "peanuts" incident did not arm you. We are fully aware more training on allergies and consequences are necessary. Our staff has been sensitized on this matter and we started to give English lessons to the waiters and waitresses who need...

Reviewed 14 June 2016

One of the better more secure hotels in Lubumbashi. Has all the things that a good hotel is expected to have. Rooms are good, as is services. Its on a lake edge and so has open grounds to walk and roam.

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Helpful?
Thank Geoff P
manoel10, General Manager at Grand Karavia Hotel, responded to this review

Thank you for your encouragements. It will be shared with the teams ! A tip for your next stay : the hotel is only 5 minutes walk to "the Golf of Lubumbashi". You can enjoy a drink at their terrace (no need to be a member) overlooking the fairways. Relaxing too !!!

Reviewed 10 June 2016 via mobile

Although the hotel was fully booked for the Mining exhibition I was not impressed with a few things: 1)The reservation was totally messed up with our agent and our original rooms were cancelled 2) They did however accommodate us in two rooms which they said had a broken window and bad air conditioner 3) In no way did they attempt...

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Helpful?
Thank OCD5
manoel10, Directeur général at Grand Karavia Hotel, responded to this review

Thank you so much for your comments. They are important to us. We want to improve the level of services at Pullman Lubumbashi Grand Karavia. The hotel was indeed fully booked and your bookings cancelled. This is the reason why the receptionnists proposed these "out of order" rooms (not supposed to be sold). We should indeed have given much more...

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Near Grand Karavia Hotel

Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Conference Facilities
  • Shuttle Bus Service
  • Concierge
Official Description (provided by the hotel)
Effortlessly stylish, appealing modern, Pullman Lubumbashi Grand Karavia, offers travelers an unique experience at the heart of Africa's copperbelt. Situated on the slopes of Lubumbashi Lake, surrounded by lush gardens and the Lubumbashi Golf Club,this modern international hotel offers all the facilities and services necessary to ensure guests a pleasant experience. ... more   less 

Additional Information about Grand Karavia Hotel

Address: 55, Route du Golf | Quartier Golf, Lubumbashi 450, Democratic Republic of the Congo
Region: Democratic Republic of the Congo > Katanga Province > Lubumbashi
Price Range: €121 - €147 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Karavia Hotel 5*
Number of rooms: 197
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Questions & Answers

Here's what travellers have asked, with answers from Grand Karavia Hotel staff and other travellers.
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Questions? Get answers from Grand Karavia Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Best views over the lake is from the back rooms.”
VPVerwey, 8 Apr 2017 | Read review
“pool and lake side offer a very good view”
EMoyo, 3 Aug 2016 | Read review
“I was in the 5th floor and all seemed ok. Nothing really to add.”
geoffp962, 14 Jun 2016 | Read review
“always like rooms facing the swimming pool and the lac....”
jeantiteo, 5 Mar 2016 | Read review
“Room key cards go out every time you leave. Save yourself time and just have the front desk reactivate it each time you return!”
RachelH631, 20 Dec 2015 | Read review
5 of 5