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Comfort Inn & Suites Sylvan Lake

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49 Reviews from our TripAdvisor Community

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There are newer reviews for Comfort Inn & Suites Sylvan Lake
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Showing 49: English reviews
Nanaimo, Canada
Reviewed 7 March 2016 via mobile

We could not believe how much we enjoyed the comfort inn in sylvan lake! We stayed in a room with king bed and it had a separate living area! The bathroom was large and clean. The service was amazing and the staff went out of their way to locate wine glasses for us. The included breakfast was outstanding. They had...

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Helpful?
Thank Laura A
Cn928, General Manager at Comfort Inn & Suites Sylvan Lake, responded to this review

Dear Laura, We are so happy to hear that you enjoyed your stay with us. You wouldn't believe how much your review gave us with encouragement and make us proud for what we do everyday. Thank you so much for staying with us and hope to see you again your next visit at Sylvan Lake. Thank you. Soo

Edmonton, Canada
Reviewed 26 February 2016

Stayed at the hotel while visiting family. I had king suite which was very large with a king bed and a sofa bed. The room was very clean and the bed comfortable. The hotel very quiet. There were not of people staying that night. The breakfast was good with eggs, sausage, yogurt, fruit, cereal and a waffle maker. There was...

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Helpful?
Thank Ronald M
Cn928, General Manager at Comfort Inn & Suites Sylvan Lake, responded to this review

Thank you for taking time to complete our hotel review. It is very good to hear that you've enjoyed our amenities such as swimming pool with waterslide , hot tub and free buffet style breakfast.We very much appreciate and value your feedback. As we strive to continuously improve the quality of our service to provide an exceptional experience for our...

Calgary, Canada
Reviewed 8 February 2016

This hotel was comfortable. The rooms were clean. The room was either really hot or really cold. There was never a comfortable temp. Pool was a lot smaller than we thought. Breakfast was very limited. It was ok for an over night stay.

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Helpful?
Thank NKSA2014
Cn928, General Manager at Comfort Inn & Suites Sylvan Lake, responded to this review

Dear guest, Thank you for taking time to review your recent stay with us. we are sorry to hear that we didn't exceed your expectations. We get a lot of complements on our pool with water slide , so it was a bit surprise. However we will try to see if there is some other things we could do more...

Priddis, Canada
Reviewed 18 October 2015

Very friendly helpful front desk. About half an hour after checking in we had a friendly call from Megan asking if our room was okay and if we needed anything. Room was really nice, very quiet (seemed sound proof). It was easy to find with lots of parking. The complimentary breakfast was good too.

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Helpful?
Thank Susan J
Cn928, General Manager at Comfort Inn & Suites Sylvan Lake, responded to this review

Dear guest, Thank you so much for taking time to review our Hotel. we are so happy to hear that you enjoyed our hotel and your comment makes our whole staff very proud of what we are doing. Thank you again for great review and hope to see you again in near future. soo

Edmonton, Canada
Reviewed 1 September 2015

We needed a room for 2 families (3 adults and 4 children). We received a family suite; (1 room had a queen size bunk bed) and the other had a (king size bed and a hide-a-bed); microwave and mini fridge. We had complimentary breakfast and in the morning we used the pool with waterslide and hot tub. I relaxed in...

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Helpful?
Thank Trish-Edmonton
Cn928, General Manager at Comfort Inn & Suites Sylvan Lake, responded to this review

Dear guest, Thank you so much for sharing your experience with us. It is always a pleasure to have a positive review with happy customers. We try every second to make our guests to relax and enjoy their stay with us. Love to see you again soon. Soo

Reviewed 29 August 2015 via mobile

Hotel room was neat and clean, could work on the dusting a bit, otherwise room was great. On the other hand... The front desk lady never lifted her head up to even smile at guests when they walked by or came into the hotel... Quite rude.. We also had to make a noise complaint and she barley seemed to care.....

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Helpful?
Thank BPS96
Cn928, General Manager at Comfort Inn & Suites Sylvan Lake, responded to this review

Dear Guest, Thank you for completing our on line survey. Please allow me to apologize on behalf of our hotel for failing to meet your expectations. I will discuss about your experience with our Front desk department . Thank you for sharing your thoughts. We will work hard to improve ourselves to do better service on your next trip. Sincerely,...

Calgary, Alberta, Canada
Reviewed 26 August 2015

I called to make a reservation and they booked the wrong day and when I called to cancel they say we don`t have a reservation for you. Now I get to pay full price for a room I never stayed in. Wow and it took me to contact head office for the manager to return my call. Where is the...

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Thank Mona B
Cn928, Manager at Comfort Inn & Suites Sylvan Lake, responded to this review

Dear Mona, I believe we've been talking each other a few times regarding on this matters. Like I tried to explain and apology for inconvenience we might caused you, but even without mixing up the date might be, the cancellation on same Day is subjected to charge of one day as we have a "24 hours cancellation policy prior your...

Reviewed 25 August 2015 via mobile

I would recommend this hotel for family and couples because of the spacious rooms, water slide/pool, hot tub and great breakfast ! It's next door to the movie theater & mins from the lake. It's Next to a Boston pizza walking distance the Korean workers at the breakfast & Housekeeping were pleasant & Professional.

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Thank just a g
Cn928, General Manager at Comfort Inn & Suites Sylvan Lake, responded to this review

Dear guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank...

Calgary, Canada
Reviewed 23 August 2015 via mobile

There was blood and pee stains on their sheets!!! I've never seen anything like that in my life!!!! It was absolutely disgusting!!!! I will never go there ever again! I read the reviews and thought it was a good place to stay at! Good thing I only had to stay there one night. Worst place ever!!!!!

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2Thank Sara N
Cn928, General Manager at Comfort Inn & Suites Sylvan Lake, responded to this review

Dear Sara, I agree that is defiantly our mistake. I will find out what went wrong with housekeeping on the day of, and make sure to correct that problem for the future. Please accept our the deepest apology. Thank you for letting me know. Soo

Calgary, Canada
Reviewed 6 August 2015 via mobile

Checked all accommodations in Sylvan Lake first, and found this one to be the right one for us. Good value, great location, easy access to highways, a few minutes drive to the lake, a movie theatre beside it, close to restaurants and stores. We stayed there for almost a week. It was perfect for our needs. We were glad that...

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Helpful?
Thank 730annea
Cn928, Owner at Comfort Inn & Suites Sylvan Lake, responded to this review

Thank you for your wonderful comments. We certainly enjoyed having you here and hope to see you all again sometime.

59 photos of this hotel

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Business Centre with Internet Access
  • Dry Cleaning
  • Self-Serve Laundry

Additional Information about Comfort Inn & Suites Sylvan Lake

Address: 13 Beju Industrial Dr, Sylvan Lake, Alberta T4S 2J4, Canada
Region: Canada > Alberta > Sylvan Lake
Price Range: €75 - €104 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Comfort Inn & Suites Sylvan Lake 3.5*
Number of rooms: 61
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Questions & Answers

Questions? Get answers from Comfort Inn & Suites Sylvan Lake staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Downfall, a ways from the beach nd no pay prepiew”
 of 5 bubbles msameeka, 24 Aug 2016 | Read review
“Higher floor to avoid pet rooms.”
 of 5 bubbles jamesbC7883NP, 27 Jun 2016 | Read review
“Great for families!”
 of 5 bubbles Trish-Edmonton, 1 Sep 2015 | Read review
“Second floor was great!”
 of 5 bubbles mich180, 26 Jun 2015 | Read review
“Rooms that have a wheelchair accessible shower are available. We booked this type of room as climbing in and out of a tub is difficult for me.”
 of 5 bubbles 211Geri, 8 Mar 2015 | Read review
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