We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Save
Traveller (86)
Pool & Beach (12)
Dining (11)
You may also like:
See all
Nearby Hotels
Overview
  • Excellent21%
  • Very good52%
  • Average20%
  • Poor5%
  • Terrible2%
Travellers talk about
“no elevator”(8 reviews)
“poolside bar”(2 reviews)
AMENITIES
Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
3 Star Hotel
All hotel details
You may also like:
See all
Nearby Hotels
{"scriptFlags":null,"containerAttributes":null,"containerClass":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}}}
Reviews (182)
Filter reviews
88 results
Traveller rating
21
47
15
2
3
Traveller type
Time of year
LanguageEnglish
More languages
21
47
15
2
3
Show reviews that mention
All reviewsno elevatorcoppelia ice creampoolside barcooked omelettenice poolwifi cardhotel is cleanstreet noisebreakfast was includedrestaurant staffsmall hotelmangoporkhot waterevery morningcentral squaregreat food
FilterEnglish
Updating list...
1 - 5 of 88 reviews
Reviewed 13 April 2018

On a tour of the area we stopped at this hotel for a lunch buffet,food was probably the best we had the whole week. Live singer was awesome, and the patio area outside was very pretty. lobby, restaurant and garden very clean

Thank Peter H
Response from Ariel P, Gerente at Hotel AmericaResponded 14 April 2018
Google Translation

Muchas Gracias por su opinion , la apreciamos mucho, esperamos regrese una vez mas a nuestro hotel .Gracias.

Reviewed 31 March 2018 via mobile

Worst ever place to go. Service is so slow, expensive and without quality. If you want to feel yourself as a king you should go there but you sure won't be pleased looking at how Cubans are discriminated over you, just looking for your tips....More

Thank David P
Reviewed 15 March 2018

Right around the corner from the central square. Good food and the staff is right on to your needs. Great prices and one of the few places to get internet in your room. They even have a small pool in the courtyard.More

Thank Keystime42
Response from Ariel P, Gerente at Hotel AmericaResponded 16 March 2018
Google Translation

Muchas gracias por su opinion nos satisface mucho saber que haya tenido una una estancia placentera en nuestro hotel y...More

Reviewed 6 February 2018

We spent here just one night during our trip around Cuba and we found a very clean and nice room and welcoming staff at the reception and restaurant. We didn't have particular needs so it was just perfect for us. The hotel is just around...More

1  Thank Nevepilli
Response from Hailon D, Especialista de Calidad at Hotel AmericaResponded 8 February 2018
Google Translation

Buenos días Estamos felices de que se haya sentido tan bien en nuestro hotel, porque trabajamos con el objetivo de...More

Reviewed 17 January 2018

I stayed in Hilton properties over 160 nights in 2017 - so I have a fairly good idea of their service standards. Of all my stays, including the lower tier Hilton properties, this was the WORST. SERVICE. EVER. They have adopted this new Hilton protocol...More

Thank Donald T
Response from Hailon D, Especialista de Calidad at Hotel AmericaResponded 19 January 2018

Hello first of all we apologize for what happened and we thank you for writing us, because your comment helps us solve the problems we have and thus achieve the satisfaction of you, our customers, because this is our main objective. Once again I apologize....More

View more reviews
Most Booked Properties in Cuba
See allSee all
About
Amenities
Top amenities
Restaurant
Pool
Free Parking
Bar/Lounge
Hotel Amenities
Free Parking
Concierge
Multilingual Staff
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Pool
Bar/Lounge
Details
Price range
US$89 - US$155 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$89 - US$155 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Add Photo Photos
Traveller (86)
Pool & Beach (12)
Dining (11)
Room & Suite (9)
Questions & Answers
Ask a question
DonnaCMS
15 March 2017|
AnswerShow all 3 answers
Response from Mikesflorida | Reviewed this property |
My stay was arranged by a tour company, so I had no hand in making the arrangements. But they do have telephone and internet so you should be able to contact them with either.
1
Vote
Room Tips
"Find another hotel."
Read review
"3rd floor rooms are quieter!"
Read review
"the inner rooms are more spacious than the street view"
Read review
"no elevator, no ground floor rooms. rooms not overlooking street quieter"
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing