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Traveller (19)
Room & Suite (30)
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Overview
  • Excellent49%
  • Very good26%
  • Average15%
  • Poor5%
  • Terrible5%
29 Apr 2017
“We stayed two nights -so impressed with the hospitality, quality of the food and service”
4 Feb 2017
“Disappointed. The hotel is run down, old and non equipped. Do not believe on their pictures!”
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AMENITIES
Breakfast Available
Air Conditioning
Hot Tub
Restaurant
Room Service
Spa
Shuttle Bus Service
3 Star Hotel
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Offers from Tsuruya
Special Offer: Shuttle bus available!!
Offers from Tsuruya
Special Offer: Shuttle bus available!!
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Reviews (19)
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1 - 5 of 7 reviews
Reviewed 30 April 2017

we were welcomed by such friendly staff - the dinner and breakfasts were superb - places was very clean - the photos are a true representation of the place - great location - off street parking is good - thoroughly recommend a stay here

1  Thank trevorbudge49
Reviewed 4 February 2017

We, 2 couples, were very disappointed with our stay at the Aso Tsuruya Hotel! First, the pictures at web show a trendy, newly decorated, contemporary hotel. We were not able to see anywhere looked like the pictures! The truth is the hotel is old, run...More

Thank Jlo888888888
Response from 料理旅館つるや, 支配人 at TsuruyaResponded 12 February 2017

Thank you for staying with us. We were happy to accommodate you. Our property is not the western typed hotel. Its called RYOKAN that is based on the Japanese typical building. Its 5 minutes away from ASO shrine and there are many guests stay at...More

Reviewed 20 April 2016

I stayed two nights in a room with private bath. The room and bath were great, the ryokan is in a quiet area near Aso Jinja (which unfortunately is destroyed now). Breakfast was very delicious and staff overly friendly! Unfortunately, I was there just the...More

1  Thank sofke8868b
Response from turuya2014, オーナー at TsuruyaResponded 22 April 2016

Stay at this palace the other day, and thank you very much truly. And please permit the thing to which I couldn't give my service sufficiently for a big earthquake at all. I pile up that I received wonderful evaluation and thank you. Your family...More

Reviewed 17 January 2016

The hotel is in a quiet town with a small shrine nearby, a few good restaurants/cafes and lots of geology (volcano stuff) in the surrounding area. The service at the Ryokan was excellent and the breakfast in another private room was a great experience but...More

2  Thank ricor29
Reviewed 3 January 2015

We stayed at Tsuruya in early December. The ryokan is very quiet and seemed old but in a nice way. The girl who came to take care of us can speak english very well. She told us that this house is over 100 years old!...More

Thank Sweetheart19
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Spa
Hotel Amenities
Shuttle Bus Service
Room Service
Breakfast Available
Room amenities
Air Conditioning
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Restaurant
Spa
Hot Tub
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Price range
US$176 - US$380 (Based on Average Rates for a Standard Room)
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Details
Price range
US$176 - US$380 (Based on Average Rates for a Standard Room)
Hotel class
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Traveller (19)
Room & Suite (30)
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"our room was great with its own bathing area"
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