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Melia Cayo Santa Maria

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Melia Cayo Santa Maria
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4,117 Reviews from our TripAdvisor Community

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Reviewed 3 days ago NEW

Well first off we knew upon going to Cuba that we were not going to get the same amenities that we would get in DR, Mexico or Jamaica! But the people in Cuba are so friendly that those things are quickly forgotten! The resort is nice and lush! It is not a big resort so you can walk it real...

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7Thank Maurice C
Algonquin Provincial Park, Canada
Reviewed 5 days ago NEW

Every morning during my stay at the Melia I woke up and went for a beach run. The beach was accessible & fantastic. The pool layout is gorgeous and the snack bar at the pool is top-notch with choices of burgers, pizza, sandwiches, drinks, and ice cream. The service I received at the buffet & snack bar was excellent, and...

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5Thank timlucier
Melia S M, General Manager at Melia Cayo Santa Maria, responded to this review

Dear Customer. We appreciate all the opinions about your stay in our hotel because with them we can improve our services. On behalf of the entire Hotel team, thank you for your opinion. Best regards.

Montreal
Reviewed 6 days ago NEW

I love Cuba and the cuban people and it saddens me to have to write this review. But it must be done. Vacationers be warned and be wary! We stayed here for 1 week in Feb. and we paid top dollar. - major food sanitary issues, meat and fish not packed in any ice and left out for hours, full...

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9Thank viaggare
Melia S M, General Manager at Melia Cayo Santa Maria, responded to this review

Dear Client. Seeing the variety of comments about your stay in our hotel, we want to apologize for all those situations that have complicated your stay. We are sorry for the inconvenience of your stomach, even though we never had any evidence of the poisoning of our complex in the Hotel or in the International Clinic of Cayo Santa Maria....

St. Catharines, Canada
Reviewed 6 days ago NEW

Having been to Cuba a number of times and stayed in many areas, I can without a doubt say that this resort is NOT a 4 star. I was very disappointed to have raved about the food, people and resorts, in Cuba to someone that had never been there and then subjected them to this experience. We had bugs in...

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1Thank beaches52
Melia S M, General Manager at Melia Cayo Santa Maria, responded to this review

Dear Customer. We deeply regret your bad experience in our Hotel and we want to apologize for all the inconveniences caused. Thanks to your comments we will do everything possible to improve and offer the best service since that is our goal and our reason to work daily for our clients. On behalf of the staff of the Hotel and...

Canada
Reviewed 1 week ago

Upon arrival outside of the airport, you can purchase 2 beers for $5 but you can also wait for the bus ride as they also sell beer for the same price. 90 min to get to the hotel but you learn allot of history along the way. We stayed in building 26 which was close to the pool and the...

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2Thank tiredgirlCanada
Melia S M, General Manager at Melia Cayo Santa Maria, responded to this review

Dear Client We appreciate your comments and we are very pleased that your stay with us has been satisfactory. We regret the inconveniences caused by the defective hot water supply, we are working to be able to solve that technical defect definitively and also the inconveniences with the supply of products and beach towels, which we recognize is not ideal....

Georgetown, Ontario, Canada
Reviewed 2 weeks ago

Another trip to Cayo Santa Maria. After a delayed flight we arrived. Upon arrival there was no water on the whole Cayo. 15 hotels without water. Cold water running the next morning but a little trickle of hot water. This I could deal with. 3 days of great weather and wonderful staff and then the horrible S Trip morons arrived....

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7Thank Susan O
Melia S M, General Manager at Melia Cayo Santa Maria, responded to this review

Dear Customer. We regret the inconvenience that the group of young people may have caused during their stay, we recognize that the actitid of many of them is not the right one. We appreciate your comments and we hope to see you on another occasion with a more calm clientele. Best regards.

Lindsay, Ontario
Reviewed 2 weeks ago

Just got back from the Melia Cayo Santa Maria....yes it had water problems...yes it had no water pressure...actually on water for maybe 12 hours the whole flippin island had no water...but we again had a great time and you know why because of the people of this beautiful resort...yes its getting a little tiried looking but you would too if...

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8Thank Dianne50
Melia S M, General Manager at Melia Cayo Santa Maria, responded to this review

Dear Customer. We appreciate your positive comments that encourage us to continue improving day by day in favor of the satisfaction of our customers. We regret the inconveniences caused by the defective hot water supply, we are working to be able to solve that technical defect definitively and we appreciate your tolerance and understanding. Thank you for your opinions and...

ontario
Reviewed 2 weeks ago

I have been in Melia Cayo Santa Maria August 2015, was nice clean, very good service, I give to you more then 5 stars. I stayed there with my husband, granddaughter an her mommy. This year March 2017 my daughter and 2 granddaughters go to same place. I will recommend to every body to go there. I hope me and...

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2Thank elkaOntario
Paris, Canada
Reviewed 2 weeks ago

We Stayed at "MELIA CAYA SANTA MARIA" From Feb. 28 to Mar 10th (JUST RETURNED YESTERDAY)....as above reads we had the worst vacation ever, never had warm water in 10 days .....were forced to take cold showers every day, as well as not having any water for approx. 35 hours....unable to flush tolets in that time, what a smell!! Food...

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8Thank Harry B
Melia S M, General Manager at Melia Cayo Santa Maria, responded to this review

Dear Customer. We regret the inconveniences caused by the defective hot water supply, we are working to be able to solve that technical defect definitively. Work is also being done to improve the quality of our restaurant's meals. We appreciate your opinions that help us improve day by day and once again, please accept our most sincere apologies. Sincerely

Toronto
Reviewed 2 weeks ago

Well maintained resort. It is a dated but they make great efforts in maintaining the property. When booking this hotel, i suggest booking a standard room. There is an option to upgrade to ocean view suite at the check in and it costs less than booking online. Do not exchange money to $US if you are travelling from Canada or...

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9Thank VentureTraveller
Melia S M, General Manager at Melia Cayo Santa Maria, responded to this review

Dear Customer. We appreciate your positive comments that encourage us to continue improving day by day in favor of the satisfaction of our customers. We regret the inconveniences caused by the defective hot water supply, we are working to be able to solve that technical defect definitively. On behalf of the entire Melia Cayo Santa Maria team we thank you...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
In an island paradise off the northern coast of Cuba stands the 5- star All-Inclusive Meliá Cayo Santa María hotel, especially designed for families, surrounded by beautiful beaches and lush tropical vegetation. This property (358 rooms) offers facilities for incentives groups and a special wedding and honeymoon program. A perfect complement for an unforgettable holiday. ... more   less 

Additional Information about Melia Cayo Santa Maria

Address: Jardines del Rey, Cuba
Region: Caribbean > Cuba > Villa Clara Province > Cayo Santa Maria
Price Range: €158 - €324 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Melia Cayo Santa Maria 5*
Number of rooms: 360
Reservation Options:
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Also Known As:
Melia Cayo Santa Maria Hotel Cayo Santa Maria
Cayo Santa Maria Melia
Cayo Santa Maria Cuba
Santa Maria Cuba
Melia Cayo Santa Maria Cuba
Hotel Style:
#2 Romantic Hotel in Cayo Santa Maria
#2 Spa Hotel in Cayo Santa Maria
#6 Top resorts Hotel in Cayo Santa Maria
#7 Luxury Hotel in Cayo Santa Maria
#7 On the Beach Hotel in Cayo Santa Maria
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Questions & Answers

Here's what travellers have asked, with answers from Melia Cayo Santa Maria staff and other travellers.
239 questions
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Questions? Get answers from Melia Cayo Santa Maria staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Building 3, "La Santa Maria" was very comfortable and well-positioned.”
 of 5 bubbles timlucier, 22 Mar 2017 | Read review
“Building near the pool are great”
 of 5 bubbles 36susano, 13 Mar 2017 | Read review
“You will need to be able to withstand cold showers to stay here?”
 of 5 bubbles 748harryb, 11 Mar 2017 | Read review
“book standard room and upgrade to ocean view at the resort to save.”
 of 5 bubbles VentureTraveller, 11 Mar 2017 | Read review
“ask for a second floor room”
 of 5 bubbles Bee19272, 10 Mar 2017 | Read review
5 of 5