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Club Med Rio Das Pedras

Certificate of Excellence
GreenLeadersBronze level
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11/06/2017 12/06/2017
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Club Med Rio Das Pedras
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2,592 Reviews from our TripAdvisor Community

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Showing 160: English reviews
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Sao Paulo, SP
Reviewed 2 days ago NEW

It was my first time in Rio das Pedras(had been to Itapararica). Amazing stay, excellent food(good chefs), desserts, swimming pool, sking, kayaking, archery, jacuzzi and so on. G.O. are specially dedicated and you feel very very welcome, congratulations to you all. Fabinho, Kaká, Lucas, Miguel have my special thanks. There it is a plcae you can enjoy fun and activities...

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Helpful?
Thank Cristiano P
Reviewed 4 days ago NEW

Closing an amazing 2 weeks Rio Das Pedras, a G.O. asks for my review on TripAdvisor. I sigh and refuse, explaining that after 20 years Club Med, I've noticed: (1) Certain guests immediately understand Club Med and run with it. They participate, do the crazy signs, connect with the G.O.s and go from club to club. (2) Sorry to say,...

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Helpful?
Thank Regillio V
Sao Paulo, SP
Reviewed 1 week ago NEW

After 20 years I have decided do visit Rio das Pedras again. I love Club Med's way of life and always wanted to take my daughter to experience it. However, this time was quite a deception: my room was humid and musty. We went for water skiing and there was a huge line of skiers with their one size fits...

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Helpful?
Thank 14paula14
Buenos Aires, Argentina
Reviewed 2 weeks ago

I had an amazing holiday with my daughter last week in Club Med das Piedras. The staff was great always doing sports and activities as well as Julie in charge of the guests always there for us as soon as we arrived. I recommend the walks in the jungle in the morning with a beautiful cashueira and a great guide...

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Helpful?
Thank florBA1978
Club Med Ψ, Public Relations Manager at Club Med Rio Das Pedras, responded to this review

We are so happy to hear that you and your daughter had a wonderful stay with us! We are glad that you loved all the sports and that you loved the food options. We hope you come back soon! - The Club Med Team

Johannesburg
Reviewed 2 weeks ago via mobile

Beautiful Location, Good food BUT the rest off the SERVICE is DEFINITELY NOT Club Med Standard. POOR communication, POOR Service. English You got No Chance, arranging anything Good luck POOR & Disappointing

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Helpful?
Thank 169traceyr
Long Beach, California
Reviewed 5 weeks ago

This was our fourth Club Med vacation. As usual, I was full of doubts as our departure date got closer. As soon as we arrived at Rio das Pedras I knew my fears were unfounded. The resort itself may not be quite as "fancy" as the other Club Meds we've visited (Ixtapa, Cancun, and Punta Cana), but the atmosphere is...

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Helpful?
Thank reidwatkins
Club Med Ψ, Public Relations Manager at Club Med Rio Das Pedras, responded to this review

Thank you for your review! We are so pleased that your 4th vacation at Club Med Rio Das Pedras was the best yet! We are so happy you were able to relax and feel rejuvenated. Hope to see you back again soon. - The Club Med Team

Huntsville, Canada
Reviewed 25 March 2017

Its amazing to witness the enthusiasm of the Club Med staff. The high energy is infectious. Smiles and greetings all day long from the bosses right down to the servers and cleaning staff. This is a mature property but it is aging well. Grounds manicured. Rooms spacious and clean. Enormous eating hall with excellent selection in buffet style. Kids club...

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Helpful?
Thank MuskokaBobby
Club Med Ψ, Public Relations Manager at Club Med Rio Das Pedras, responded to this review

We are glad to hear you had a wonderful vacation with us! We are happy that you felt taken care of by our G.Os. Please come back soon! - The Club Med Team

Reviewed 19 March 2017 via mobile

This was Good for the place, but quite below other ClubMed services and GO team, namely Mauritius Albion and Cancun. There wasn't any beach lunch or party and the shows were weak (only 2 within a week were fair enough - the worst Michael Jackson show I've seen), because the training of the team seemed to not exist. Finally, a...

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Helpful?
Thank Rpnr
Club Med Ψ, Customer Relations at Club Med Rio Das Pedras, responded to this review

Hello Rpnr, Thank you for taking the time to review Club Med Rio Das Pedras. We regret to learn this vacation was not as you expected compared to the other ones you have been to. We have passed your comments and concerns on to the appropriate departments for review and to help assist all our guests experiences. We look forward...

Belo Horizonte, MG
Reviewed 16 March 2017

Terrific rooms, excellent food with a lot variety, outstanding service, great leisure environment. You can relax, have fun, play sports. The beach is immediately at the front. Very good for kids, old-aged, just married and families. The place is very big. You have to specified the kind of room in your reservation, like location: first floor or can be upper...

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Helpful?
Thank DanielaTao
Club Med Ψ, Public Relations Manager at Club Med Rio Das Pedras, responded to this review

Thank you for your review! We are so pleased that you felt taken care of at Club Med Rio Das Pedras. Please come back soon! - The Club Med Team

Mahone Bay, Canada
Reviewed 14 March 2017 via mobile

Well, the grounds are well kept and the exterior aspect of the buildings look good however the interior needs upgrading. We were booked for a sea view room which was waiting for us when we arrived despite we being early however the sink of the bathroom was clogged. After requesting it to be addressed 3 times we got it fixed...

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Helpful?
Thank LelyAbud
Club Med Ψ, Customer Relations at Club Med Rio Das Pedras, responded to this review

Hello LelyAbud, Thank you for taking the time to review Club Med Rio Das Pedras. We are pleased to learn you enjoyed the grounds, however we regret to learn your room, restaurant, and bar were not to you expectations. If you would like to discuss your concern further please contact our guest relations department at canada.guest.relations@clubmed.com. We hope to restore...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free Internet
GreenLeadersBronze level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Babysitting
  • Multilingual Staff
Official Description (provided by the hotel)
South of Rio de Janeiro, the Village of Rio das Pedras nestles amid lush greenery set at the edge of a long beach in Brazil. The Village's colonial style bungalows mingle in harmony with the surrounding wildlife. The large seafront swimming pool lies next to the restaurant where after a day of water-skiing or excursions, a variety of buffets await you. Here in this unique location, the live music and warmth of the Brazilian welcome will sweep you away into another world. ... more   less 

Additional Information about Club Med Rio Das Pedras

Address: Rodovia Rio Santos BR 101 Km 441, Mangaratiba, State of Rio de Janeiro 23860-000, Brazil
Region: Brazil > State of Rio de Janeiro > Mangaratiba
Price Range: €235 - €433 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Club Med Rio Das Pedras 4.5*
Number of rooms: 324
Also Known As:
Club Med Rio Das Pedras Hotel Mangaratiba
Club Med Mangaratiba
Mangaratiba Club Med
Club Med Rio Das Pedras Rio De Janeiro, Brazil - Mangaratiba
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Questions & Answers

Here's what travellers have asked, with answers from Club Med Rio Das Pedras staff and other travellers.
84 questions
Ask a question

Dear Clubmed team!

We have to report a complaint about unprofessional and unethical behaviour of management of Rio Das Pedras resort in Brazil. Could you please advise how this can be done?

 

Please kindly find below a description of the event.

My wife and 2-years old daughter are currently staying in Rio Das Pedras resort in Brazil (January 10 to 23, 2015). They arrived on Saturday, January 10th 2015. The stay was relatively smooth till Monday, January 12th.

 

On Monday morning they both were swimming in a small pool located in the remote part of the resort (piscina calma). They were approached by a Clubmed employee requesting them to leave the pool since (as per employee explanation) it was 'for adults only'. This did not happen on Saturday and Sunday though (since employee was not on duty during those days).

 

It should be mentioned that this is the only pool which has shadow in the morning hours. Since our daughter is sun intolerant, this was the only option for her to swim without being exposed to direct sun. So my wife asked for an explanation from resort management.

 

Mr. Nicola Perucchio, a village manager, arrived and stated again that this is 'adults only' pool. This restriction however is not mentioned in any of the resort descriptions and is an absolute nonsense in a family resort.

 

Then he behaved in unprofessional and unethical manner: (which was witnessed by several guests around)

  •Mr. Perucchio stated that my wife and daughter must leave the pool immediately.

  •Instead, they should go to a pool in Petit Club (where our daughter is inscribed for the entire stay). Since it is exposed to direct sun during the whole day, Mr. Perucchio said that they would bring an umbrella and an electrical ventilator to the pool. This option is extremelly hazardous so it was rejected by my wife.

  •Then Mr. Perucchio stated that my wife and daughter can use 'adults only' pool outside of working hours (before 9am or after 6pm). However, during this time the pool is cleaned and desinfected so it might be harmful.

  •This conversation finished with Mr. Perucchio threatening and intimidating my wife that he would call security 'to take them out from the pool if they do not leave now' (quote). He also called her 'crazy' in front of other guests and personnel.

 

My wife took this very close and had an emotional breakdown. She called me crying and being very nervous. As a result, the next night she was feeling bad and could not sleep.

 

Please I appreciate your assistance in investigating this case. This is absolutely unacceptable for a family resort to have management that threats a woman with a small child and make them crying instead of enjoying vacations. Please contact me so I can provide the details as well as contacts of the witnesses of the incident.

over a year ago
Paris, Ile-de-France, France

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Questions? Get answers from Club Med Rio Das Pedras staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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