Excellent 👌👍 hospitality.which I never see before. In other hotels . Front office staff was very helpful and the lobby was beautiful with good interear.and GM Mr. Puneet was good person.and I forgot to minsen that girls name Rajni was very nice she helped me to express check in.west of luck Rajni for your future. Look forward for your career will jump high.
I booked a hotel from Oyo but they shifted my hotel without my permission and hotel is not allowed to Cheak -in and I will pay extra money to hotel after 2 hours. Oyo represent are not responsing my call and msg when I fed-up I paid extra pay 1105 at reception. Very bad from Oyo They charged more money when u book a Oyo hotel before a month.
Reached hotel and found hotel cheated with given standard room saying its a suite room. In which AC was not working. Room was filthy.telephone once should think before touch it. Bunch of hair on the telephones. Later after again informing hotel has given room which was under maintenacne. No AC hand faucet was not working eventhough staff was not having apologetic attitude. Hairs lying on the bedsheet. It was one the pathetic stay. Because of all these concern which were highlighted hotel had no resoltion hence had to check out in next 2 hours and stayed in other property. Once should think before choosing this hotel. Hotel front desk team duped the customer and playing with guest. No professional attitude.
It's really terrible hotel n staff, on phone calls they said different price n when you'll reach there suddenly they increase the price, one of the night reception staff his attitude is like he is a owner of any 5 star property, if u'll call for room service they will never get back to you, staff staring at you like you have done something wrong , on Google or any other websites is totally different you have to think twice before you go there
I was personally rejected by 3 different hotels in Lucknow solely because I am not an Indian national. I began to think of Lucknow as Sucknow until I came to Hotel Shelter. The staff was welcoming, helpful, kind and precessional. They booked my Ola taxi and made sure I reached where I needed to go. Room service was fast and delicious. Breakfast buffet was also delicious. Best thing for me was having an English newspaper delivered to my room automatically first thing in the morning in time for breakfast. The room is spotless and well furnished. The AC is cold while the water is hot. No power cuts. This has been my best hotel stay, better than Taj groups, Marriott, Radisson or Hilton, in India. My train is now 2 hours delayed and the staff extended my stay for free so I didn't have to wait at train station in the heat and humidity. Oh, the location cannot be beat. Close to main train station, bus stand and there are a billion shared and private rickshaw of all kinds. I cannot recommend this hotel highly enough. Because of my stay here, Sucknow has become Lucknow. My deep gratitude to Hotel Shelter.…