The hotel room I stayed in stank so much. The bed linens were dirty and torn, and the pillow covers were yellow with dirt and usage. I threw it on the floor and didn’t use it at all. It also had mould in it. They gave no towels, just a small soap, that too after asking for it twice. It kind of felt shady and not friendly for solo women travelers. I stayed in gwalior for 3 days, but only 1 night in this pathetic hotel and I paid 1550 rupees for this dirty hotel. See the pictures of one of the walls of my room.
I had one of the most pathetic experience with desert palm. Highly unprofessional staff. I booked a triple occupancy room and as per the guest policy I was supposed to receive an extra bedding for the third occupant. Once I checked in I was very rudely said that we are already offering rooms at a cheaper price and we can't provide the bedding. I questioned back giving the reference of the guest policy and it fell on deaf ears. I do not understand the point when I was paying the tariff which was demanded upfront how can they not fulfill their own policies. It's just a waste of time and energy talking to not so qualified staff. Wish they worked towards making the stay pleasurable. Disgusted..!!
rooms are spacious , staff is cooperative very good service,food quality of hotel's restaurant is excellent specially in starters spring roll,& hara bhara kawab,&lemon coriander soup and in main course jeera rise paneer lawabdar & mutter methimalai over all its a very good hotel in your budget with reasonable rates .situation wise& location wise also best & comfortable place to stay for a family as well as for the executive of the companies.