Clear 3 star hotel due to issues in service. But first good things.. Hotel rooms are nice as well as other facilities. Spa is small but enjoyable. Then bads.. Spa does have issues in service like water drinking cups are off during busiest time a day, shower soaps are off and papers left by lazy people lay over in locker room. On spa service side nobody cares at the end. Same continues in room cleaning, cleaning between nights need to be ordered but they are so lazy that even toilets are not cleaned, see picture. If you have two floor room, upper floor is not cleaned even on several day stay. Reception is sometimes a chaos, they do not know how to use cash registers.. If you buy Spa ticket, drinks and something for hotel reservation at once, you need to go through three cash registers.. In overall, service and how things are organized and implemented in this hotel is worst ever among any Sokos hotel even if this is relax category hotel.. Something that Sokos management shall take actions. Nurmes is nice place and this is pretty much only hotel there so no competition in a sense but still improvement is needed if you want to have customers to stay also second time. …
We spent some nice days at Bomba area with the family during the christmas holidays relaxing and enjoying the winter and snow. Our hotel room was nice and clean, the spa excellent. Also the hotel restaurant was cosy and service was friendly. The cross country skiing track starts directly from the hotel. There are also excellent activity and rental services provided by Wild Nordic, you can experience the winter wonderland on guided tours or make excursions on your own by renting a fatbike or snow mobile etc. But, why doesn’t the Hotel give any information on these services at the arrival? The guests have to find the activities alone. The receptionist did not say a word of the program services at check in, also in the hotel room we did not find any Information brochure. If you visit Bomba, you should go and find the Safarihouse, it is located only 150 m from the hotel on the way to the Bomba House and Carelian village. Have a good snowtime! We did it and will come again!…
Went here for a break with my family. The hotel was awesome and the spa was really reaxing. There's also a lake outside, but since it was january the lake was under ice. The food there was delicious. The room was cool since it had a small second floor/balcony with beds up there. Overall the hotel was great!
The hotel has been renovated and is therefore in good condition. The hotel has a reasonable restaurant and a spacious spa. It’s a little special to eat in front of the spa windows, but you get used to everything.
We had reservation at Karelia village. Rooms were lovely, but we had to buy Raid electric killer because of the mosquitoes! And there were lot of ants at the bathroom. We recommend You take room at the spa hotel. The spa was great and lovely! beautiful! Saunas were the best saunas in the Finland. And we loved hot and cold pools! Lake Pielinen is really great! You definitely want to go swimming there!
We had reservation at Karelia village. At Sokos pages they said : Cozy hotel rooms in the rustic, Karelian style log houses in the Karelian village. All rooms are equipped with TV, shower and kettle. Rooms have twin beds and one extra bed. And there were nice picture from room and it was almost that. BUT... the bathroom was something else. I've had never seen anything like that. Perhaps nearest image was tv-series Chernobyl when they where going around those empty flats. I don't know how to explain it but image picture about 70-80.s design with broken tiles and grease/dirt after year's without cleaning... I take some picture and we drove back at reseption. Even I show them pictures they try to explain how that was only "wear and tear" after years. I've been all over europe and US but never, never seen hotel/bb/cottage/villa been like that. After debate they give us regular room at hotell... "without you don't have to extras"... And I'm happy that it was me... didn't want to give that experience to anyone who has traveled long trip to see Finish nature...…
Hotel be located at beside lake Pielinen. The area is wide and consists of many buildings .I can’t say any deepen on one night but everything worked out excellent.We were happy,room super good, the view is brilliant and service and breakfast good. Be worth to try.
Thr hotel reception was very freindly even though we had a feeling that they were lacking personnel all over. That might be true as they just re-opened after closing the hotel because the pandemia. Ouur room was spacious with good air conditioning and nice view to the lake and forest. For breakfast we needed to choose a time when we will arrive, and that is great procedure. I hope they continue with that also in future. Sun terrace in teh evening was a love ly place to have a cold drink and anjoy the view. The Karelian village was just reopened and there is plenty to see. I recommend taking a short walk on the path of silence to the near by tsasouna in the morning, when it really is still quiet.
Hotel, READ HOTEL!!! is very nice, service is VERY GOOD. But don’t go Karelia villages side, it’s dangerous your healthy. Mild, Snellman bad. I know that some people was come blood from the nose of everyone who had been over night there. We walk in, been seven minits in there and need to go out
Nice and relaxing family spa with very good sauna/specialshower area. Outdoor jacuzzis with awesome lakeview. Same features as in Koli relax spa. No experience staying at the hotel. Long waiting at the reastaurant in the evening.