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Hotel Gran Claustre

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c/ del Cup, 2 - 5 - 7, 43893 Altafulla Spain
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About

#3 of 6 hotels in Altafulla
The Hotel Gran Claustre is a small charming 4 stars hotel situated in the calm village of Altafulla, beach village at the heart of Costa Dorada and only at 8 Km from the historical city of Tarragona, declared world-wide patrimony by UNESCO.We have 39 double rooms themed, summer pool located in the old courtyard of the historic building and a relaxing penthouse with a summer Jacuzzi.Our award winning restaurant Bruixes de Burriac, from our chef Bernat Canellas and his team, offers a local cuisine with mediterranean and seasonal products.The SPA, beauty and massage center is the ideal place to enjoy the health care, the leisure and the wellness.Our rooms for company meetings, conventions and commercial presentations are equiped with the newest technology audio visual.In the surroundings of the hotel you can visit cellars and enjoy wine tourism (D.O. Priorat, D.O. Tarragona, D.O. Montsant, D.O. Penedes...) Hike, excursion with horse or with bicycle
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Location

Full view
67Somewhat walkable
Grade: 67 out of 100
0Restaurantswithin 0 km
0Attractionswithin 0 km
Contact
c/ del Cup, 2 - 5 - 7, 43893 Altafulla Spain
Name/address in local language
Getting there
Reus Airport17 kmSee all flights
Barcelona-El Prat Airport62 kmSee all flights
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698Reviews5Q+A27Room tips
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Nanachubs wrote a review Jan 2020
Barcelona, Spain44 contributions19 helpful votes
First the good news: We found the service to be very friendly in all departments. The wifi in Room 15 was excellent. The location and external ambiance of the hotel are impressive. It is situated in a 16th century building separated by a road but this didn't bother us too much. The breakfast is quite good; the service very friendly. Delicious eggs! We were initially shown to Room 38 (a double superior). It was the one with no window and sloping ceiling. This ceiling is very low on the right hand side of the bed and my husband bumped his head twice. The appointment of this room was quite alarming. There was considerable mould around the bath and major damage to the paintwork in both the bathroom and bedroom. We asked for another room. We then went to Room 15 in the other building. Be aware that there are many, many stairs and corridors going up and down and into all directions probably due to the renovations of an extremely old building. But it is confusing. Room 15 was better, with windows and high ceilings. However, the poor maintenance was still in evidence with a large crack running through two walls and also on one of the surfaces. There was no hot water our first morning. It was fixed at 11am. Then the bath/shower button seized up and we couldn't engage the shower so had to have a bath. Overall, this hotel falls short of its 4* rating. It is a bit sad, neglected and needs pretty major maintenance. The external areas are tastefully done and it all looks classy until we entered our room(s). The management should thoroughly inspect its rooms and carry out necessary maintenance work. By not doing so, they are sacrificing what would otherwise be a very nice establishment.
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Date of stay: January 2020
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Room Tip: Scrutinise room carefully and point out any contentious issues.
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Molly S wrote a review Dec 2019
Granada, Spain560 contributions53 helpful votes
+1
I booked two superior rooms and a standard rooom for a stay in Altafulla on Aprill 19th 2019. My group were 5 people (me + 2 couples) Note the hotel is split over two separate buildings. Although I knew that my standard room would be smaller that the other rooms I didnt expect it to have marks on the ceiling, to be very dark and drab or to have the terrible service from the staff onsite. I arrived late on the first day and asked for lunch in the restaurant. I was told that they were too busy to offer me lunch (or room service) So I had to find something in the village. (priority was given to non residents eating in the restaurant) The following evening the same thing happened again. I was told that it was too late for room service, but reception managed to convince the kitchen to prepare me something quickly. On checkout the hotel changed me and another room the restaurant bill twice over. Overcharging and causing a bad feeling and impression with the people I was travelling with. We had a lot of luggage and some of the guests were older but hotel staff didnt assist with moving luggage on arrival or departure. I really cant express in words how dissappointing this hotel stay was. It was the 1st night of a long route around Spain and we certainly didnt begin well.
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Date of stay: April 2019
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Trip type: Travelled on business
Room Tip: Make sure you get a superior room in the newer building. Book restaurant tables ahead of time.
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3 Helpful votes
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Response from GrupClaustre, Community Manager at Hotel Gran Claustre
Responded 9 Jan 2020
Thank you for sharing your experience with us through the Tripadvisor portal. Below we will explain our vision on the points you comment. On your comment regarding the size of the room, each and every one of our rooms are of different characteristics in terms of size, color, layout and furniture, which, when compared to others, are likely to be inaccurate. As for the service of the restaurant, as you comment arrived late and considering that the hours of the restaurant and the service room is the same could hardly provide you with your request since it was already closed. Regarding the charge of the two services of the restaurant, to ask him apologies at no time was intentionally made if he did not have to be charged by mistake, which was solved at the time. As for the luggage that he comments, the hotel does not have a bellboy service, but if the client needs it and the staff that is at the reception can leave at that time, do not doubt that he would have been helped. We regret that your experience has not been to your liking, we hope to be able to receive you again on another occasion. Greeting you sincerely,
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Bruce C wrote a review Oct 2019
Royal Tunbridge Wells, United Kingdom132 contributions28 helpful votes
This was a really nice hotel located in the old town of Altafulla next to the church and fort, the standard double rooms are large we had a small Juliet balcony which we could put a chair on to catch the afternoon sun. In the old part of the hotel the design is traditional Spanish with tiled floors, it is very nice. There's a terrace with a pool which got the morning sun, the breakfast is a mix of cold buffet plus fruit salad, cheese and ham served at the table with a hot eggs to follow, this filled us up until dinner time. The serving and cleaning staff were very friendly and helpful. A couple of suggested improvements, wifi in the room was bad 1 bar at best had to move to communal areas for a decent reception (not best). No coffee or tea facilities in the room, no bar or pool service we could find, only 1 hour per week free in the spa (others we've had 1 hour per day). But all said and done we enjoyed our stay and will return, as it's a beautiful setting in a gorgeous area. P.S English is not always spoken or understood so some spanish/catalun would be helpful if you visit.
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Date of stay: September 2019
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Room Tip: Old part of hotel is more traditional, new part more modern, rooms on lower floors have better wifi
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1 Helpful vote
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Response from GrupClaustre, Community Manager at Hotel Gran Claustre
Responded 30 Oct 2019
Thank you for your comments, we are glad you enjoyed your stay. We will consider your recommendations. Greetings,
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Ann wrote a review Sep 2019
1 contribution
Extremely unfriendly staff. I fell from (2 meter) stairs that were directly INSIDE the (pitch dark) hotelroom. Stairs they had not mentioned. Fractured 2 arms, came back from the hospital at 3 am. Obviously I never had the chance to enjoy my stay. Especially when, the next morning, they told me it had been my own fault because normally they warned guestes (well this time they didn't). They offered nothing whatsoever. No discount, and worse: no sympathy, To make things even worse: on arriving home it turned out I 'd left my dress in the wardrobe. Yes, they found it, yes they would send it to me, but only when I paid €15 shipping costs. I would never recommend this hotel to other people.
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Date of stay: August 2019
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Response from GrupClaustre, Community Manager at Hotel Gran Claustre
Responded 24 Sep 2019
We are very sorry that the attention was not to your liking. Apologize if the deal was not right and we hope you get better. We will consider your comments. Greetings,
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LesFlamantsRoses wrote a review Jul 2019
Altrincham, United Kingdom453 contributions189 helpful votes
This was my second visit, having stayed last year. I love its position which gives shelter from the intense summer heat and a restful space in an atmospheric setting. The rooms tend to be rather dark and narrow, but comfortable nonetheless. The staff are great, the breakfast interesting and varied. There is adequate parking free of charge and a lovely courtyard bar with music in the later evening.
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Date of stay: July 2019Trip type: Travelled as a couple
1 Helpful vote
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Response from GrupClaustre, Community Manager at Hotel Gran Claustre
Responded 30 Aug 2019
Thank you very much for your comment, we are glad you enjoyed your stay. We hope to see you again soon. Greetings,
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LOCATION
SpainCataloniaProvince of TarragonaCosta DoradaAltafulla
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Frequently Asked Questions about Hotel Gran Claustre
Which popular attractions are close to Hotel Gran Claustre?
Nearby attractions include Plaza de Sant Antoni (0.06 km), Platja d'Altafulla (0.9 km), and Cal Cano (0.2 km).
What are some of the property amenities at Hotel Gran Claustre?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Hotel Gran Claustre?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Gran Claustre?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel Gran Claustre?
Yes, free parking and street parking are available to guests.
What are some restaurants close to Hotel Gran Claustre?
Conveniently located restaurants include La Toque, Suko, and Altaburg.
Are there opportunities to exercise at Hotel Gran Claustre?
Yes, guests have access to a pool, a sauna, and locker rooms available in the fitness centre during their stay.
Is Hotel Gran Claustre located near the city centre?
Yes, it is 0.6 km away from the centre of Altafulla.
Are any cleaning services offered at Hotel Gran Claustre?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Gran Claustre offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Hotel Gran Claustre?
The staff speaks multiple languages, including English, Spanish, French, and Catalan.