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    Melia Cayo Guillermo

    Cuba
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    Best prices for your stay
    6/8/2017 7/8/2017
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    US$267
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    Traveller (6667)
    Pool & Beach (2080)
    Room & Suite (630)
    IBEROSTAR Daiquiri
    3,935 reviews
    #2 of 6 hotels in Cayo Guillermo
     
    Sol Cayo Guillermo
    3,955 reviews
    #4 of 6 hotels in Cayo Guillermo
     
    Melia Cayo Coco
    6,113 reviews
    #1 of 12 hotels in Cayo Coco
     
    Iberostar Playa Pilar
    1,063 reviews
    #1 of 6 hotels in Cayo Guillermo
     
    Overview
    • Excellent48%
    • Very good30%
    • Average13%
    • Poor6%
    • Terrible3%
    Travellers talk about
    “pool bar” (362 reviews)
    “pizza” (331 reviews)
    Internet
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Wheelchair Access
    Meeting Rooms
    Dry Cleaning
    Tennis Court
    Shuttle Bus Service
    Babysitting
    Private Balcony
    5.0 Star Hotel
    All hotel details
    Offers from Melia Cayo Guillermo
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    IBEROSTAR Daiquiri
    3,935 reviews
    #2 of 6 hotels in Cayo Guillermo
     
    Sol Cayo Guillermo
    3,955 reviews
    #4 of 6 hotels in Cayo Guillermo
     
    Melia Cayo Coco
    6,113 reviews
    #1 of 12 hotels in Cayo Coco
     
    Iberostar Playa Pilar
    1,063 reviews
    #1 of 6 hotels in Cayo Guillermo
     
    Rooms
    6 Aug7 Aug
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    Reviews (4,280)
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    1 - 5 of 2,702 reviews

    Reviewed yesterday via mobile

    I get straight to the point. This hotel is a 3star not a 4star. I've stayed in 4star hotels in poorer countries are much better than this. It's a nightmare in all areas from service to food & condition of rooms. The hotel including surrounding...More

    Thank shanaz b
    Reviewed 3 days ago

    Have been to this hotel many times and never had a problem when emailing to request room. However, have sent several emails over the past week to various email addresses and still have had no response. Has anybody emailed them recently and had a response,...More

    Thank SILVERSURFER39
    Response from Director_GeneralMCG, General Manager at Melia Cayo GuillermoResponded 2 days ago

    Hello SILVERSURFER39 We appreciate your comments and we regret that you have evaluated us in a hurry and only because you did not receive a reply from our hotel managers to accommodate your request, we understand that you are a repeat customer, but you must...More

    Reviewed 5 days ago

    Firstly I would like to say that the staff at this resort are excellent. Sometimes late evening I found it extremely difficult to obtain a drink from the bar. This is probably due to the staff being unable to cope with demand, and the fact...More

    Thank Jean H
    Response from Director_GeneralMCG, Director General at Melia Cayo GuillermoResponded 4 days ago

    Hola Jean H: Thanks for your comments!! Thank you also for your visit, we hope that the next time you make a longer stay with us, you will not regret it, likewise when you return you will find many changes that will make you a...More

    Reviewed 6 days ago via mobile

    Stayed here June 18th for 2weeks. Rooms basic & the only thing cleaned in the room was the bath, sink & toilet but not to a great standard. Pool has a liner in it which was ripped in places & quite often dirty. Main restaurant...More

    5  Thank stearny12
    Response from Director_GeneralMCG, Director General at Melia Cayo GuillermoResponded 4 days ago

    Hello stearny12: We thank them for their comments, we respect them in the same way but we have to refute their criticism to the service of the customers, when our hotel is characterized by a service of excellence in all areas. Our hotel is old...More

    Reviewed 1 week ago via mobile

    We stayed here recently this month as a couples retreat. The hotel does offer lots of different services. For food you can go to the buffet restaurant up to 3 times per day breakfast, lunch and dinner. We also tried the beach restaurant where you...More

    5  Thank CJR24
    Response from Director_GeneralMCG, Director General at Melia Cayo GuillermoResponded 5 days ago

    Hello CJR24: Thank you for your comments, and for all the explanation you make of our hotel, it's also good to know that your holidays have been special next to us, we just want to invite you to repeat the experience again, we are getting...More

    IBEROSTAR Daiquiri
    3,935 reviews
    #2 of 6 hotels in Cayo Guillermo
     
    Sol Cayo Guillermo
    3,955 reviews
    #4 of 6 hotels in Cayo Guillermo
     
    Melia Cayo Coco
    6,113 reviews
    #1 of 12 hotels in Cayo Coco
     
    Iberostar Playa Pilar
    1,063 reviews
    #1 of 6 hotels in Cayo Guillermo
     
    About
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Beachfront
    • Free Parking
    • Bar/Lounge
    • Breakfast included
    • Hotel Amenities
    • Children Activities (Kid / Family Friendly)
    • Shuttle Bus Service
    • Free Parking
    • Airport Transportation
    • Breakfast included
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Tennis Court
    Details
    • Price range
    • US$149 - US$424 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Suites ,
    • Non-Smoking Rooms
    • Number of rooms
    • 301
    • Reservation Options
    • TripAdvisor is proud to partner with Prodigios Interactivos SA, Hotels.com, Booking.com, TripOnline SA and Cancelon so you can book your Melia Cayo Guillermo reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Caribbean >
    • Cuba >
    • Ciego de Avila Province >
    • Jardines del Rey Archipelago >
    • Cayo Guillermo
    • Also Known As
    • Melia Cayo Guillermo Hotel Cayo Guillermo ,
    • Cayo Guillermo Melia
    Add Photo Photos
    Traveller (6667)
    Pool & Beach (2080)
    Room & Suite (630)
    Dining (447)
    Hotel & Grounds (3614)
    Family and Play Areas (78)
    Bathroom (77)
    Business Centre & Event Rooms (42)
    Nearby
    IBEROSTAR Daiquiri
    3,935 reviews
    .58 km away
     
    Melia Cayo Coco
    6,113 reviews
    31.06 km away
     
    Iberostar Playa Pilar
    1,063 reviews
    4.67 km away
     
    Sol Cayo Guillermo
    3,955 reviews
    .70 km away
     
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    JeffB7777
    28 July 2017|
    Answer
    Response from Andy S | Reviewed this property |
    Sorry to say no wifi in rooms, just in the reception, and that's hit and miss.
    0
    Votes
    karen1605
    26 July 2017|
    AnswerShow all 6 answers
    Response from cazandc0 | Reviewed this property |
    I've heard similar things about Egypt and yet never had any trouble there. I did get the trots while in Cuba, no sickness and didn't feel unwell at all...well not until I took the diarrhoea tablets! The chefs were mostly... More
    1
    Vote
    Philosophy1521
    16 July 2017|
    AnswerShow all 2 answers
    Response from sallun61 | Reviewed this property |
    We always take us plugs
    0
    Votes
    Room Tips
    "My wife has sciatica and needs a ground floor room so we simply e.mailed the hotel before going and we got..."
    Read review
    "Don't pay extra for a suite, it doesn't get you anything more and there is no view"
    Read review
    "There may be lots of stairs and no lift. The tiled floors can be slippery when wet."
    Read review
    "We had room 1224 great place nice balcony in the shade in the afternoon to relax very quiet"
    Read review
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