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Sol Cayo Guillermo

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Sol Cayo Guillermo
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3,722 Reviews from our TripAdvisor Community

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Showing 2,627: English reviews
Reviewed 5 days ago NEWvia mobile

Love this lace x we just back from our third visit xxxx our second home xxx the staff are fab and more welcoming every year xxx nothing is to much trouble xxxsome staff go above and beyond their duties to make you happy xxx Arley is a credit too you all x and the ranch staff Amelia we love you...

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Helpful?
3Thank Carol J
Nelido Arsenio C, Director of Sales at Sol Cayo Guillermo, responded to this review

Dear Repeated Carol J, Thank you very much for your generous comments on your recent stay with us. We are very happy to know we have been up to your expectations one more time. I will pass your messages to managers and they will pass it to their employees. Thank you! We truly hope to see you again in the...

Abergele, United Kingdom
Reviewed 6 days ago NEW

We enjoyed our 2 week stay here. The rooms are basic. We had a room by the pool but also had sea view, it was a disabled room the downfall was the bathroom, we had no toilet seat and the seat in the shower was rusty and hard to pull down. We did report having no toilet seat but because...

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Helpful?
2Thank sherlWales
Nelido Arsenio C, Director of Sales at Sol Cayo Guillermo, responded to this review

Dear sherlWales, Thank you very much for taking the time to post your comments on this important website. Next time we may offer you a room with a good seat. Our beach is Amazing and sunset are gorgeous. A la carte restaurant place some time could be limited because the locals are small and we want to please each client,...

Hereford, United Kingdom
Reviewed 1 week ago NEW

Well this was another great stay at Guillermo. My wife and myself met with four friends at this great place.Things haven't changed a lot ,the same friendly bunch of people ready to serve you .from the moment we arrived they wer greeting us and saying how pleased they wer to see us again. We spent three weeks which included Christmas...

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Helpful?
3Thank dave021257
Nelido Arsenio C, Director of Sales at Sol Cayo Guillermo, responded to this review

Dear repeated dave021257, Thank you so much for reviewing your experience, especially for all your compliments about our facilities and services. Thank you very much for your amazing review. We are very happy to know we have been up to your expectations during your christmas holidays. We truly hope to see you again in the future so please, keep us...

Cirencester, United Kingdom
Reviewed 1 week ago

This is the best hotel in Cuba!!! We have been many times and each time it's like coming home, the staff are brilliant ,they remember you and welcome you with open arms, the food is valid and amazing ,the entertainment is second to none and they involve you , the beach is stunning water clear and so relaxing , made...

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Helpful?
3Thank Tina H
Nelido Arsenio C, Director of Sales at Sol Cayo Guillermo, responded to this review

Dear loyal Tina H, Thank you very much for taking the time to post your comments on this important website. Thank you very much for your compliments on areas of our hotel, our team will appreciate it. Thank you for your lovely words to the staff. I hope time flight to welcome back one more time and offering you another...

Nipigon, Canada
Reviewed 1 week ago

This resort has absolutley the best beaches.....white powdery sand and the bluest water!! Great for snorkeling and the friendliest staff that will bend over backwards to accomodate you. The food is good and there is a great selection to choose from. The Cuban people are so friendly and always smiling. The cervesas are always cold. 👍🏼👍🏼🍻🍻 I would suggest this...

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Helpful?
3Thank Heinart
Nelido Arsenio C, Director of Sales at Sol Cayo Guillermo, responded to this review

Dear Heinart, WOW! We are very glad to read we have been able to provide you with a very enjoyable holiday experience. Thank you so much for your comments on our facilities and services. Our special appreciation for recommending us to your family and friends. Please, email us when have rebooked, we will be just too happy to provide you...

Reviewed 1 week ago via mobile

This Hotel is horrible, I don't recommended to anybody. The door to my room had to be kick it in order for it to open. The shower wouldn't turn hot so we had to shower with cold water. The TV in the room was a TV from back in 2002 which we couldn't watch because the TV controller wouldn't work....

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Helpful?
1Thank Leisy S
Nelido Arsenio C, Director of Sales at Sol Cayo Guillermo, responded to this review

Dear Leisy S, Thank you for taking a time to review your recent stay with us. I am truly sorry for falling short of your expectations, please, accept my apologies for failing on providing you with a positive holiday experience. Concerning hot water sometimes take time to get it. We are changing some TV at the resort but it takes...

Charlottetown, Canada
Reviewed 1 week ago

If you want to go someplace special to unwind and embrace nature at its finest than this is a place to visit. Very breath taking peaceful and relaxing. To top it all off during my stays there the staff go above and beyond to accommodate you and make you feel like family. I miss them and cannot wait to go...

Review collected in partnership with this hotel
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Helpful?
4Thank JacintaD269
Nelido Arsenio C, Director of Sales at Sol Cayo Guillermo, responded to this review

Dear JacintaD269, So glad to read you have had a wonderful holiday with us! Thank you so much for reviewing your experience, especially for all your compliments about our facilities and services. We do hope to see you again in the near future; please, email us your preferences and we will be very glad to look after them. Best regards,...

Ottawa, Canada
Reviewed 1 week ago

This hotel was not our first choice, but we were pleasantly surprised by the people. Yari, the person who looks after children, made a personal invitation to our 4 year old daughter to play in her playgroup and Yari became our daughter's new best friend. The many children in the playgroup got along famously and had a children's dinner one...

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1Thank Paul F
Reviewed 2 weeks ago

We went to Sol Cayo Guillermo to learn how to kite surf. The review is broken down into 2 parts, one regarding the resort and the other is about the kite school. Resort: Food is always running out! We arrived at the resort at 9.20pm. The dining hall is technically open till 9.30pm but on entering the dining hall, we...

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7Thank Toronto-guy80
Montreal, Canada
Reviewed 2 weeks ago

We had a great time recently at the Sol Cayo Guillermo. All the staff were very friendly and helpful. The accommodations and food were adequate. Marlin who run the water sports area collect a kiteboarding fee are rarely around after you pay. Kiters go through the swim area which Marlin seem to ignore and they leave many times much before...

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Helpful?
2Thank Cuba T
Nelido Arsenio C, Director of Sales at Sol Cayo Guillermo, responded to this review

Dear Cuba T, Thank you so much for so generously commenting on our facilities and services. It is always amazing such positive feedback which makes me feel proud of my team and their daily efforts on providing you with unforgettable experiences. I hope you come back again for practice the sport one more time with us because We have a...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Breakfast included
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
Room types
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Laundry Service
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Four Stars All Inclusive Resort with 268 rooms. Located in Cayo Guillermo,Cuba, in one of the most beautiful beaches, in the archipelago Jardines del Rey, near Playa Pilar and near one of the most beautiful coral reefs in the world. Known for its romantic and lush tropical vegetation. Recommended for families, couples, weddings and honeymoons.268 rooms: 135 standard, 96 Standard Ocean View, 37 Superior Standard 3 Dining Restaurants (Buffet),4 bars.An incredible natural paradise. ... more   less 

Additional Information about Sol Cayo Guillermo

Address: Jardines Del Rey | Cuba, Cuba
Region: Caribbean > Cuba > Ciego de Avila Province > Jardines del Rey Archipelago > Cayo Guillermo
Price Range: €117 - €322 (Based on Average Rates for a Standard Room)
Number of rooms: 264
Reservation Options:
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Also Known As:
Sol Cayo Guillermo Hotel Cayo Guillermo
Sol Hotel Cayo Guillermo
Cayo Guillermo Sol Hotel
Sol Cayo Guillermo Cuba
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Questions & Answers

Here's what travellers have asked, with answers from Sol Cayo Guillermo staff and other travellers.
263 questions
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Questions? Get answers from Sol Cayo Guillermo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“sea view or pool view”
  • sunrise
  • sunset on the causeway
 of 5 bubbles sherlWales, 11 Jan 2017 | Read review
“We have found all rooms share good”
 of 5 bubbles dave021257, 10 Jan 2017 | Read review
“A room overlooking the beach top floor”
 of 5 bubbles 332TinaH, 9 Jan 2017 | Read review
“If you want a quiet room, avoid room numbers between 600 and 800 as they are too close to the pool and entertainment area.”
 of 5 bubbles PaulF529, 6 Jan 2017 | Read review
“I was in room 112, close to the beach and very quiet.”
 of 5 bubbles lovethesun5052, 29 Dec 2016 | Read review
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