As a disabled person in a wheelchair the room was too small to move around, I was only able to get through the door and park my chair by the bed, the bathroom was also very small for a disabled person, there were plenty of grab handles and a walk in shower with a seat but in my opinion it was an inadequate space, the bedroom had no wardrobe only a metal shelving unit. The staff on the other hand were helpful and friendly it was just a pity about the room.
The location on the harbor is excellent, nice view, many restaurants nearby. Very well secured parking area for the car. Breakfast very good. The staff was very friendly and helpful, we had to postpone the arrival date by a day very shortly before booked arrival due to vehicle problems, which the hotel accepted without any problem. In addition, we had to extend the stay by one night shortly after check-out for the same reason, they then quickly accelerated the room cleaning planned for later so that we could move into the same room (to enjoy the beautiful view again ...:-) The extra night then enabled us to see more of Thiers - very nice town.
Road at the front, quayside at the back and a secure car-park attached, right in the middle of the port, a pleasant half hour walk to the huge Plage des Chalets and less than 15 mins to the Village. The room was on the small side but spotless and very attractively decorated in red and white, with a small balcony and a superb view over the quay / marina. The only niggle was the 16:30 check-in time, which seemed inordinately late, and to visit the beach we had to unpack and change in the toilets. The quayside bar was good for a drink and breakfast, but deserted at dinner time - maybe because they were playing music far too loud?
Hotel located on the waterside in the port. Friendly check-in Smallish, clean modern room with little storage but a fantastic balcony overlooking the port. Bar closed rather early in the evening when I wanted to have a G&T on the balcony :-(
Booked this hotel whilst sitting on the beach (we live only 15km away!) Reception staff friendly and helpful, our room was perfect for our needs, beds comfortable, good quality bed linens, newly refurbished bathroom sparkling clean, a decent hairdryer (a surprise as it was attached to the wall). The small fridge was a bonus, airconditioning was a treat in the current heatwave. There was a terrace, but screened with retractable windows, ideal if you wanted breakfast as it had a table and 2 chairs on it. I suspect the screening was as it wasn't a port facing room, hence reducing any passing traffic noise, which certainly didn't disturb us. Breakfast buffet had a reasonable selection, including a GF Cereal option (though no GF bread or Madeline options) Fruit salad, whole fruit, cold meats,hard boiled eggs, cheese (sadly plastic wrapped) yoghurts, bread and pastries, It was nice to have breakfast outside, overlooking the port. The hotel also has a restaurant, cafe, bar etc. It was good to park the car in their secure car park and they were happy for us to leave it there after check out time as we took a wander. …
Firstly, it has all the appearance of a smart hotel, well positioned by the Gruissan marina. The staff are friendly – face to face, anyway, more below. The bed is comfortable and the facilities in the bathroom are modern – although the modern sink means there isn't much room to put toiletries etc. From reading other reviews, it seems the room has been modernised recently. The wifi signal is also exceptional. On a less positive front, there are some areas that let the hotel down. Before booking I used their website to try to engage in a discussion about my needs. There was no prompt reply – some days later a warning came up on my pc to say that a contact had been made but it disappeared before I had chance to see what it was and I could find no trace of it anywhere (email, message, whatsapp, etc). I sent a second message but got no further response. I delayed booking until nearer my expected arrival because of the cancellation policy seemed punitive and there was plenty of availability. The website exhorts you to book direct for a better price (save 5euro pn) than through 3rd party, but I have an account with the 3rd party which represents 10% saving. (We were reminded of the hotel's direct-booking “discount” when we checked out, for if we ever returned, plus the welcome drink and stuff in the room that would also be a bonus. I am a regular room-booker and I'm sure I chose a room with a balcony but, on arrival, we had a “panorama view”. As it was extremely windy, and the room rate was the same, I didn't make an issue of it. (The confirmation email didn't mention a balcony, which I didn't notice, so it could be my mistake.) I will mention that the room has a “balcony area”, it is just solid sided and completely glazed in the upper part – the view is good but you have to be standing to enjoy it – the table and chairs provided placed you too low down to see anything but sky and roofs. One benefit of the “balcony area” was that at least there was somewhere to open a suitcase – there was not enough space in the actual bedroom area, although there was a suitcase stand. There was nowhere to put anything that you unpack, except for a narrow upright section with a rail and four hangers (supposed to be 5, see below!). The floor in the cupboard was taken up be a safe and there was also the downpipe from the upstairs bathroom running through it. There were two things about the service that I have never come across before. The handbook was very explicit about the (punitive) charge that would be made if any of the room “equipment” was missing at the end of our stay. It went on to itemise all the stuff in the room that was moveable – e.g. 4 pillows, a runner, 5 towels, 5 clothes hangers, etc. You were told to warn reception if anything was missing on arrival. As we only had 4 hangers I passed on that information, and they seemed a bit puzzled why I bothered, and asked if I needed a 5th – I didn't, I just didn't want to have a chunk of money taken out of my credit card! I'm sure being a hotelier is fraught with people stealing stuff, but it's not good customer relations to assume you're going to. (There was a fridge that didn't get on the list but I doubt anyone would want to steal it.) Another first for me relates to room servicing. They say that you don't get your room serviced unless you stay for two or more nights – which is also a first, but OK with me – we were to stay three nights. What was odd was being asked after two nights whether, as we were due to leave the following day, we would still like our room cleaned. We told them not to bother. It just seemed like penny-pinching – maybe business is slow? A quick word about breakfast: we only had breakfast on the first morning. In the first place, I thought it was expensive for what was on offer, but we might still have had it on the other days. What stopped us going back was that a woman took her dog into breakfast and was feeding it buffet items by hand. This is not the hotel's fault unless, like me, you think the hotel shouldn't allow animals in the food area. To sum up, there was quite a lot to like about the hotel, but also quite a bit that meant we didn't feel entirely comfortable.…
We spent a couple of nights here in September and loved this little hotel. Although the rooms were quite small and simple, everything worked absolutely fine. The staff were very friendly and most helpful; buffet breakfast was excellent, with plenty of choices; and there was onsite (paid) parking. But most importantly the location is fantastic, overlooking the marina - what better way to start the day with a coffee, or even finish with a glass of something refreshing? Plenty of restaurants overlooking the marina, within a short walk of the hotel. And it's only a 10 minute walk into the old part of town, with its fascinating "castle" and little streets. The beach is a 5 minute drive and there are more cafes and restaurants there. What's not to like?!
Easy to find by the lakes and a short drive to the plage that was excellent.Bed comfortable; view of the quay was excellent; room clean; hanging space a bit limited; balcony excellent and bathroom small but well appointed.
Stayed there for one night on my trip to Spain. Very friendly and helpful service, perfect location at the harbor with vicinity to restaurants & bars. Surprisingly very calm during the night. Secured parking and breakfast available with additional fees
We stumbled upon this hotel when our family of 4 could not get accomodation in central Narbonne. We were only staying overnight. We parked for free on the street. Room was a little cramped and dated but it was just a bed for the night and was very comfortable bed. Buffet breakfast on harbour side balcony was sufficient for us and nice to sit out with a view. We walked into the old town and found a lovely little restaurant for dinner, walk along the road past the roundabouts into the old town. A walk up to the head towards the ruins on the hill provides great views below is a lovely little church Notre-Dame de l'Assomption,the roof is like a boat hull. Very pleasant stay I would imagine it is very busy in Summer.