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Pontins Brean Sands Holiday Park

3,920 reviews
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Traveller (2123)
Room & Suite (438)
Dining (62)
Overview
  • Excellent4%
  • Very good13%
  • Average16%
  • Poor14%
  • Terrible53%
3 weeks ago
“Not at all bad considering what we paid but you do expect the basics to be right”
20 Nov 2017
“Not good but could be seen as ok”
Free Parking
Breakfast Buffet
Pool
Restaurant
Bar/Lounge
Kitchenette
Wheelchair Access
2.0 Star Hotel
All hotel details
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Rooms
9 Feb10 Feb
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (3,920)Write a Review
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Traveller rating
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LanguageEnglish
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1 - 5 of 3,917 reviews
Reviewed 1 week ago via mobile

Absolutely vile place. I would never stay here again. The accommodation is appalling and the after care once I complained is disgraceful. We had to leave because of how disgusting is was in the rooms and actually a health and safety hazard. We left early...More

1  Thank Anthony M
Response from GuestSolutions, Guest Relations Manager at Pontins Brean Sands Holiday ParkResponded yesterday

Thank you for taking the time to write a review and thank you for contacting our Guest Solutions team with your concerns. I am disappointed to learn of the issues you had while staying with us. I can assure you however that all feedback is...More

Reviewed 1 week ago

discusting dirty place would not put my dog in one of the hovels sorry chalets and the reason no one could get a seat in the hall on new years eve is because the people over the road in caravans come in the morning and...More

2  Thank Tracey K
Response from GuestSolutions, Guest Relations Manager at Pontins Brean Sands Holiday ParkResponded 1 week ago

Thank you for taking the time to write a review of our Brean Sands holiday park. If I could please ask you to contact our Guest Solutions Team (guestsolutions@pontins.com) in order for them to fully investigate and appropriately action these concerns. Our team will then...More

Reviewed 2 weeks ago via mobile

Absolutely awful break,not enough staff anywhere in the park,could not swim and room was the worse water leaking in the room from the windows.and the rate the electric run out in the room.should be shut down.my kids were very let down, never again.More

1  Thank Richard S
Response from GuestSolutions, Guest Relations Manager at Pontins Brean Sands Holiday ParkResponded 1 week ago

Thank you for taking the time to write a review. Your review is concerning to read. If I could ask you please to forward your comments over to our Guest Solutions Team at guestsolutions@pontins.com for them to look into and take appropriate action. Our team...More

Reviewed 2 weeks ago via mobile

To call it a dump is really too offensive towards my local tip as that is far more cleaner and more updated than this pile of rubbish. Next year I'm going to book somewhere in Raqqa as I strongly believe the accommodation, guests and overall...More

3  Thank richard h
Response from GuestSolutions, Guest Relations Manager at Pontins Brean Sands Holiday ParkResponded 1 week ago

Thank you for taking the time to write a review. I am disappointed to read that you experienced concerns with our accommodation, guests and overall experience. If I could please ask you to forward your feedback onto our Guest Solutions Team (guestsolutions@pontins.com) in order for...More

Reviewed 2 weeks ago

Do yourself a favour and book elsewhere. I warn you. I have never experienced any thing like it in my entire life. Unbelievable attitude from the few staff that were there. A Dirty filthy disgusting hovel. Freezing cold accommodation with over charged electric not fit...More

3  Thank 7211rowe
Response from GuestSolutions, Guest Relations Manager at Pontins Brean Sands Holiday ParkResponded 2 weeks ago

Thank you for taking the time to write a review of our Brean Sands park on Trip Advisor. If I could please ask you to contact our Guest Solutions Team (guestsolutions@pontins.com) with your concerns in order for them to fully investigate and appropriately action the...More

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About
Amenities
Top amenities
Pool
Free Parking
Restaurant
Bar/Lounge
Hotel Amenities
Free Parking
Children Activities (Kid / Family Friendly)
Room amenities
Microwave
Things to do
Pool
Restaurant
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$51 - US$159 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette
Details
Price range
US$51 - US$159 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette
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Traveller (2123)
Room & Suite (438)
Dining (62)
Pool & Beach (58)
Hotel & Grounds (1344)
Bathroom (148)
Family and Play Areas (78)
Business Centre & Event Rooms (2)
Questions & Answers
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Freddie C
14 January 2018|
AnswerShow all 2 answers
Response from karenlewis2015 | Reviewed this property |
no they were really good, no probs at all
0
Votes
Room Tips
"Apartment means adapted chalet"
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"Don't stay here, it should be condemned"
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"book elsewhere"
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"Choose a different place to stay"
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