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Pontins Brean Sands Holiday Park

Traveller (2627)
Room & Suite (689)
Pool & Beach (67)
Overview
  • Excellent5%
  • Very good14%
  • Average16%
  • Poor14%
  • Terrible51%
  • 6 Nov 2018
    “4 day midweek stay”
  • 6 Nov 2018
    “In need of some TLC”
South Road, Burnham-On-Sea TA8 2RJ England See on map
AMENITIES
Free Parking
Breakfast Buffet
Pool
Non-Smoking Rooms
Restaurant
Family Rooms
Bar/Lounge
2 Star accommodation
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Reviews (4,477)
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LanguageEnglish
246
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2,314
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1 - 5 of 4,474 reviews
Reviewed 2 weeks ago via mobile

Don't ever go here the place is filthy we had to clean up plastic pop bottles sweet rappers small toys from the bed room floor there was mould every where it smelt damp. The work tops in the kitchen looked like they hadn't been cleaned...More

Date of stay: November 2018
1  Thank lb7112018
Response from GuestSolutions, Guest Relations Manager at Pontins Brean Sands Holiday ParkResponded 2 weeks ago

Thank you for taking the time to leave feedback on Trip Advisor. I will pass the entire review onto the Management at the holiday park so they are aware of what you experienced and your concerns as they will want to do their best to...More

Reviewed 2 weeks ago

We stayed here at Easter it was a holiday from hell. the camp needs closing down. If you put animals in this camp the RSPCA would be there in a shot. Just because people do not have much money they should not be ripped off...More

Date of stay: April 2018
1  Thank Pathfinder734347
Response from GuestSolutions, Guest Relations Manager at Pontins Brean Sands Holiday ParkResponded 2 weeks ago

Thank you for taking the time to write a review. We were saddened to read about your recent holiday experience and are disappointed our holiday park was not to your satisfaction.

Reviewed 2 weeks ago via mobile

To the man in the white shirt that checks everybody in in the hall very rude man always has a very cheeky answer to everything don't recommend he works in customer services, swimming pool wasn't open waited 45 minutes outside for some bloke that look...More

Date of stay: October 2018
1  Thank Steph Q
Response from GuestSolutions, Guest Relations Manager at Pontins Brean Sands Holiday ParkResponded 2 weeks ago

Thank you for taking the time to leave feedback on Trip Advisor. I will pass the entire review onto the Management team, so they are aware of what you experienced as they will want to do their best to avoid this happening in future.

Reviewed 3 weeks ago via mobile

I visited this park in September and enjoyed a lovely long weekend stay. Four of us, one disabled stayed in two bedroom club accommodation and found it to be cheap acceptable accommodation ( especially because the weekend we stayed it was the Country and Western...More

Date of stay: September 2018
Thank filly007
Response from GuestSolutions, Guest Relations Manager at Pontins Brean Sands Holiday ParkResponded 2 weeks ago

Thank you for taking the time to write a review. As a company we are always delighted to hear that our guests have enjoyed their holidays and have returned home with good memories. We look forward to welcoming you back to Pontins in the future....More

Reviewed 3 weeks ago via mobile

Hadn’t been cleaned at all ended up paying £39 for service charge twice, have started a case for this, pictures below are proof of just how dirty it was, £39 service charge for what???? Please avoid hazard to your health!!!

Date of stay: October 2018
Thank Steph R
Response from GuestSolutions, Guest Relations Manager at Pontins Brean Sands Holiday ParkResponded 2 weeks ago

Thank you for taking the time to write a review. We were saddened to read about your recent holiday experience and are disappointed our holiday park was not to your satisfaction.

View more reviews
About
Amenities
Top amenities
Pool
Free Parking
Restaurant
Bar/Lounge
Hotel Amenities
Free Parking
Children Activities (Kid / Family Friendly)
Wheelchair Access
Room amenities
Microwave
Refrigerator in room
Things to do
Pool
Restaurant
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$43 - US$127 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$43 - US$127 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Family Rooms, Accessible rooms
Photos
Traveller (2,627)
Room & Suite (689)
Pool & Beach (67)
Dining (63)
Family and Play Areas (83)
Business Centre & Event Rooms (2)
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Questions & Answers
Ask a question
claire m
18 November 2018|
AnswerShow all 3 answers
Response from Georgina P | Reviewed this property |
People go where they want and make their own minds up (luckily everyone's got their own different opinions ) x
-1
Votes
Paul B
11 September 2018|
AnswerShow all 5 answers
Response from kat32169 |
1hr 5 mins an is 53 miles 😊
1
Vote
James N
19 August 2018|
AnswerShow all 9 answers
Response from Geoff S | Reviewed this property |
No DVD, no WiFi. Didn’t use the clubhouse or pool. Don’t go there, the whole place is disgusting!
2
Votes
Room Tips
"Avoid they have no customer care skills at all"
Hannahsharon
3 weeks ago
Read review
"Look somewhere else"
Y6733WNchrisr
5 weeks ago
Read review
"They all looked the same"
grahampritchard2016
6 Nov 2018
Read review
"Yes, go elsewhere"
garycZ7318XG
5 Nov 2018
Read review
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