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Suria Cherating Beach Resort, Kuantan

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Suria Cherating Beach Resort, Kuantan
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124 Reviews from our TripAdvisor Community

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Showing 114: English reviews
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Seremban, Malaysia
Reviewed 2 weeks ago

basic room, ok, nice view of the sea, the restaurant service was very slow, no proper F&B management, food arrived very late, it takes very long for them to top up the coffee, need to improve in terms of customer service in restaurants

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Helpful?
1Thank suju99
Reviewed 20 January 2017

Our department held a 3D2N programme. Not to blame our department for having a programme here but the service of this place is just way too disappointing! There is cockroach in the room, clogged sink, sticky floor and malfunctioning TV. Since there were other agencies/department holding their event at the same time, food served in buffet style was not sufficient...

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4Thank Eunice L
Kuala Lumpur, Malaysia
Reviewed 26 December 2016

Like seriously, i've been for a company trip there and the check in time is at 2 pm. So we got there at 2.30 pm and the service is so slow. What we call for confirmation is not stated or sync with the receptionist. we are so dissappointed about that. we also booked place for BBQ and the receptionist told...

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Helpful?
1Thank HayatiHshm
SuriaresortsMY, Guest Service, Event & Review Management at Suria Cherating Beach Resort, Kuantan, responded to this review

Dear Hayati, Thank you very much for taking time to share your feedback on Trip Advisor as it will truly assist us in our continuous effort to improve our services, in order to provide our guest with the best moment on holiday. It concerns us greatly to read your comment with regards to your experience at our resort recently and...

Penang Island, Malaysia
Reviewed 24 December 2016 via mobile

Rate at peak season (Christmas eve) : RM171 via Hotel Quickly Pros : - Staff were very attentive & nice (Fahmi) - By the beach - Early check-in is available even peak season - Breakfast included - Spacious room (averagely like other hotels offer) - The bed is comfortable Cons : - Room with plain basic like motel standard, no...

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Helpful?
Thank Tom A
SuriaresortsMY, Guest service, event & review management at Suria Cherating Beach Resort, Kuantan, responded to this review

Dear Ayiem Tom, Thank you very much for taking time to share your feedback on Trip Advisor as it will truly assist us in our continuous effort to improve our services, in order to provide our guest with the best moment on holiday. It concerns us greatly to read your comment with regards to your experience at our resort recently...

Auckland Region, New Zealand
Reviewed 22 December 2016

In dire need of an upgrade, cannot think of anything positive to say with regards to my stay. The staff try to be helpful but they are working in a run down tired old hotel which suffers from very little or no maintenance, was meant to be there on business for 4 nights and cut it to two nights and...

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Helpful?
1Thank Bruce S
SuriaresortsMY, Guest service, Event & Review management at Suria Cherating Beach Resort, Kuantan, responded to this review

Dear Bruce S, Thank you very much for taking time to share your feedback on Trip Advisor as it will truly assist us in our continuous effort to improve our services, in order to provide our guest with the best moment on holiday. It concerns us greatly to read your comment with regards to your experience at our resort recently...

Ampang, Malaysia
Reviewed 26 September 2016

the hotel itself was a good hotel but in term of cleanliness needs to improve. lots of places bricks walls were aldy starting to crack and the room itself was not well maintain. the facilities are not well equipped. the breakie was not bad. the best part of it, staffs was very friendly and helpful. it was a great view...

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Helpful?
1Thank StevenNcm
SuriaresortsMY, Manager at Suria Cherating Beach Resort, Kuantan, responded to this review

Thank you very much for taking time to share your feedback on Trip Advisor as it will truly assist us in our continuous effort to bring necessary changes to our operation in order to provide our guest with the best holiday experience. It concerns us greatly to read your comment with regards to your experience at our resort recently and...

Selangor, Malaysia
Reviewed 23 September 2016

Overall, we had a relaxing time with Suria Cherating. Great clean beach with clean sand. Beautiful view from my rooms (Room 325)... great place to relax, peaceful. The Food serve was ok laa..I like suria char kway teow Staff are polite and friendly. Pool was ok good enough, They have activities realese baby turtle to the sea (my first experienace)...

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Helpful?
1Thank dilafara308
SuriaresortsMY, Manager at Suria Cherating Beach Resort, Kuantan, responded to this review

Dear dilafara308 I am happy to note that both of you had enjoyed the warm service from our staffs and the facilities and activities of our Suria Cherating Beach Resort. We certainly look forward to welcoming you back in the near future. Sincerely, Zulkadri Resort Manager

Semenyih, Malaysia
Reviewed 23 September 2016 via mobile

All staff are very friendly. But i just want to highlight few things. 1. The property is not well maintenance, can see a lots of crack on door side and wall. 2. Room has a very strong toilet smell. 3. Floor wax is too over already, mot comfortable. 4. Swimming pool very dirty, a lots of leaf. 5. Cafe dinning...

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Helpful?
Thank SeanLau87
SuriaresortsMY, Manager at Suria Cherating Beach Resort, Kuantan, responded to this review

Dear SeanLau87 Thank you very much for your valuable feedback. I am sorry for the inconvenience in regards of our property not well maintenance I have taken these issues up with the Heads of Department and will ensure that follow-up is taken. It is my sincere hope that we can welcome you back and demonstrate to you that your feedback...

Kuala Lumpur, Malaysia
Reviewed 13 September 2016

the hotel was simple. the panorama and surrounding was beautiful and clean. but to find any other choice of food you have to outside the hotel. way to entrance the hotel also quite. visitor have to going deep along small way then can find the hotel.

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2Thank Shafiqa A
SuriaresortsMY, Manager at Suria Cherating Beach Resort, Kuantan, responded to this review

Dear Shafiqa A Thank you for taking the time to share your experience. We are pleased to receive your kind review and to know that you spent an enjoyable holiday with us. On behalf of all the staff of Suria Cherating Beach Resort, we wish to thank you for your past stay with us and for sharing your thoughts. We...

Kuala Lumpur, Malaysia
Reviewed 7 September 2016 via mobile

Since impiana hotel was on renovation, my company chose this place as it is the nearest to the turtle conservation site. Maybe we arrived early therefore we had to wait for a while for check-in. The room was plain and simple. The bathroom was old and in need of refurbishment. We got the room facing the pool. The view from...

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Helpful?
3Thank JohanaRosli
SuriaresortsMY, Manager at Suria Cherating Beach Resort, Kuantan, responded to this review

Dear JohanaRosli Thank you for taking time to share your feedback on Trip Advisor as it will truly assist us in our continuous effort to bring necessary changes to our operation in order to provide our guest with the best holiday experience. With regards to the issues brought forward on bathroom and food, we have noted and discussed your feedback...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Beachfront
  • Free Internet
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
Services
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Airport Transportation
  • Business Centre with Internet Access
  • Laundry Service

Additional Information about Suria Cherating Beach Resort, Kuantan

Address: KM 32.5 Jalan Kemaman Kuantan, Cherating 26080, Malaysia
Region: Malaysia > Pahang > Kuantan District > Cherating
Price Range: €26 - €42 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Suria Cherating Beach Resort, Kuantan 3*
Number of rooms: 114
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Also Known As:
Suria Cherating Beach Resort, Kuantan Hotel Cherating
Best Western Kuantan
Suria Cherating Hotel
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Questions & Answers

Here's what travellers have asked, with answers from Suria Cherating Beach Resort, Kuantan staff and other travellers.
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Questions? Get answers from Suria Cherating Beach Resort, Kuantan staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“take higher floors”
 of 5 bubbles suju99, 14 Feb 2017 | Read review
“The room with the garden view is ok”
 of 5 bubbles HayatiHshm, 26 Dec 2016 | Read review
“There are rooms with sea views but very few with a balcony so you look at the sea through a window with a metal grille”
 of 5 bubbles BruceS140, 21 Dec 2016 | Read review
“the higher floor (room 325)”
 of 5 bubbles dilafara308, 23 Sep 2016 | Read review
“Rooms at level 3 are the best in my opinion. It's facing the beach & the room is twice as large compared to the room at the lowest floor.”
 of 5 bubbles Iskandar11, 23 Aug 2016 | Read review
5 of 5