I would have given it 5 stars if not for the ridiculous opening hours of the gym/swimming pool. Can you imagine a grand hotel like this and the gym/pool only opens 10am-1pm, and 330pm-930pm. Many who want a morning work out is absolutely denied! The gym/pool should be opened by 6am! or latest 7am. (sigh, shakes head). Fortunately, the service personnel in the hotel make up for it. Many filipino workers, and all very polite and hardworking!
We were upgraded to a superior room, which was very roomy with double twin beds which were very comfortable, good, clean ensuite. Breakfast was okay, food wise but catered mainly to the Chinese guests, the stations were all over the dining room, so had to really look around to find them all. The dining staff needed to be shown how to smile and welcome their guests. Reception staff were polite and helpful, but the two staff that stood out, was the young man who showed us to our room and also pointed us in the right direction to the Old Town area and the young lady on the door, who explained the shuttle bus system to us. We stayed for 2 nights, didn't go near the Casino area so can't comment on that.
We thoroughly enjoyed our 3 night stay here. Edmund who showed us to our room was extremely helpful and kind and explained everything we needed to know about the room and hotel facilities. The room was big, confortable and very clean. The breakfast was great with lots of choice. There is a casino in the hotel and a swimming pool too which is a great place to relax after a busy day visiting Macau. Great value for money in Macau. The queues for check in and check out were quite long.
Pro: spending two nights I got an upgrade to superior room, spacious and clean Entire staff helpful and friendly Con.: no picture in the room, only walls Smell in bathroom Minibar empty Little English by night staff Casino atmosphere somehow depressing , if you want to see crowds of people gambling go to the big casinos
Clean and nice rooms with staff with good intentions that aren’t trained enough. Aside from the lobby that reflects the chinese admiration of fake art deco BS, the facility is poor... - pool and gym are close to none existent - slow and small elevators - casino that lacks variety and caters only to their chinese clients that only plays baccarat. Staff were rude and offensive. - They say they have a lobby bar, but it was literally a corner under their stairs that was un-manned and depressing. - Their “convenience store” was only 3 vending machines. - clogged shower drain - sink that makes noise throughout the night - mattress and pillow are the worst I have seen in a hotel at this price range. Well at least the sheets were clean. - Wifi- had to accept their terms and conditions every time I unlocked the phone. - TV remote control barely worked. - Loud AC. Knowing that hotel is generally expensive in Macao, if possible, I would recommend to pay a bit more and stay at the better hotels. Rio isn’t worth it. I hope that Rio Hotel sees this review, and change their tasteless cheap interpretation of things. Rather than ruining your customers’ expectations, just close your bars, gym, store, and focus on your room. Because your rooms can be saved. Rest of your facilities are ugly, and deceiving. And train your staff better!…