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StarWorld Macau

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#46 of 95 Hotels in Macau
Certificate of Excellence
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StarWorld Macau
StarWorld Macau
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158 Reviews from our TripAdvisor Community

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Showing 93: English reviews
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Reviewed 2 weeks ago

i stayed at this hotel for business trip, the room was really nice, very clean & tidy with nice view. but the service on the front desk was horrible. as a luxury hotel, should have a customer service.

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1Thank 481karissal
Shu T, Guest Service Training Manager at StarWorld Macau, responded to this review

Dear Guest, Thank you choosing StarWorld and for sharing your feedback. We regret to hear your unpleasant experience. We will definitely look further into the experience you have shared with us and will do our utmost to ensure it will not recur. We value your comment and we would appreciate the opportunity to be in touch with you. I can...

Reviewed 4 weeks ago via mobile

I have stayed here on Monday after entertainment in casino. Staff were nice every corner and kept their smiling face all the time. The fitness room is very good as well. The swimming pool is nice. The executive room is excellent. I'm sure to return to stay very soon. Recommended!

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Thank 443patricky
Shu T, Guest Service Training Manager at StarWorld Macau, responded to this review

Dear Patricky, It’s our pleasure to have you back! We are glad that you enjoyed your stay with us and it’s always heartwarming reading your reviews. We will share your kind words with our team members. Thank you for your continuous patronage and we will see you soon here at StarWorld. Best regards, Shu Tseng Guest Service Training Manager

Kent UK
Reviewed 8 January 2017

Great Hotel Very friendly could not do enough for you. Rooms lovely and big Free Mini bar and snacks ( executive room) service excellent. Very good location can walk to all places of interest. Just Fab Fab Fab!!!!

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Thank Teresa53
Shu T, Guest Service Training Manager at StarWorld Macau, responded to this review

Dear Teresa, We were thrilled reading your review and were delighted to know that you enjoyed your stay with us. As we pride in delivering Asian Heart experience to our guests, your feedback has most definitely inspired and motivated us to persevere. Your kind words will be shared with the team members. We look forward to welcoming you back to...

Pune, India
Reviewed 13 December 2016

This is the original establishment from where the Galaxy chain started. We went there essentially to play small stakes in the Casino. The place was humming with activity making small players like us, bit out of place. So we headed to the bars on 16th floor. Great place with comfortable seating. They had a lovely snacks buffet of Spanish cuisine...

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Thank BhallaPK
Shu T, Guest Service Training Manager at StarWorld Macau, responded to this review

Dear Mr. Bhalla, Thank you for sharing your reviews on TripAdvisor. We are thrilled to know that you enjoyed and preferred our Whisky Bar for your nightly entertainment. Our Casinos are located on Level 1 & Level 3 that caters to a wide range of players and guests. Furthermore, we have a new restaurant on Level 3 called "Tsui Wah"...

Belfast, United Kingdom
Reviewed 6 November 2016

Stay here during easter break for my first wedding anniversary and amazing hotel and very close lot of tourist attractions and good bus transfers to several hotels including sister hotel Galaxy which is massive with every thing in it, only bad thing was felt staff approach a little clincal

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Helpful?
Thank robertwinters964
Shu T, Guest Service Training Manager at StarWorld Macau, responded to this review

Dear Mr. Winters, Thank you for choosing StarWorld to celebrate your special occasion with us and for taking the time to share your experience on TripAdvisor. We are delighted to know that you enjoyed your stay and that it all went smoothly. We certainly appreciate your valuable feedback on our staff as we continually strive for improvements in both of...

Prague, Czech Republic
Reviewed 10 September 2016 via mobile

They dont speak English only Cantonese. When I asked for the shuttle bus to the airport they all said No bus No English. Especially older guys are worse when I asked for help in Mandarin. The Nepalese and Philippino staff are nicer inside the lobby.Even the security guards for casinos are fairly rude eith no English abilities. They must underpaid...

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Helpful?
2Thank backpackmania
Shu T, Guest Service Training Manager at StarWorld Macau, responded to this review

Dear Guest, We are saddened to hear of your unpleasant experience with our team members and we sincerely apologize for any inconvenience it might have caused. Rest assured that the concerned departments were duly informed to look further into the experience you have shared with us. As we continuously strive to make improvements in our products and services we certainly...

Reviewed 5 May 2016 via mobile

Star World is located right middle of the city, surrounding by many big names, Lisboa, Wynn and MGM, etc.......stayed at high floor, very modern decoration and beautiful view. Besides, staff are very helpful and will come back again.

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Helpful?
Thank Jimmy L
Shu T, Guest Service Training Manager at StarWorld Macau, responded to this review

Dear Jimmy L, Thank you for choosing StarWorld during your visit to Macau. We are glad that you enjoyed your stay with us. The valuable comments you shared are vital for our continuous improvement and encouragement of team members. We look forward to seeing you again! Sincerely, Shu Tseng Guest Service Training Manager

Melbourne, Australia
Reviewed 4 May 2016 via mobile

We traveled there to visit our 33rd Hard Rock Cafe and we were totally impressed by what we saw a HRC Hotel a HRC Rocking Shop and then of course the HRC restaurant the rest was all casino high end shops and high end prices Come on people in the real world people don't live in this kind of opulence...

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Helpful?
Thank Chucka63
Shu T, Guest Service Training Manager at StarWorld Macau, responded to this review

Dear Chucka63, Thank you for sharing your thoughts. Amongst many other things that travelers can enjoy during their trip to Macau is to visit World Heritage sites, museums & galleries, churches & temples, festivities & events. To keep you energized as you explore Macau, food trip with selections of Chinese, Portuguese and Macanese cuisine is also delectable. We would like...

Reviewed 25 April 2016 via mobile

We stayed on 24th April, the room is great and the front desk staff is nice too. Being a GEG privilege card holder, I don't have to wait for a second. The lobby service and concierge are great too. Staff in casino is also very nice and helpful. I hope to stay again in the future.

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Helpful?
Thank 443patricky
Shu T, Guest Service Training Manager at StarWorld Macau, responded to this review

Dear Patricky, Thank you for sharing your experience and we are glad that you enjoyed your stay with us. Moreover, we are delighted to know that you were able to avail the benefits for being one of our GEG Privilege Club Members. We certainly hope to welcome you again here at StarWorld! Sincerely, Shu Tseng Guest Service Training Manager

Reviewed 15 February 2016

*Definition It's one of the most luxurious hotels in Macau. (Macao, macau) *Advantage 1. Adjacent to luxurious hotels; 'MGM', 'Wynn', etc (luxury brands, shopping complex, big casinos) They have a shuttle bus to the 'Galaxy hotel in Taipa, Macau' (Subsidiary hotel) 2. They serve customers daily newspapers, local magazines every morning (I really liked the 'cookie picks' prepared for the...

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Thank 은우 박
Shu T, Guest Service Training Manager at StarWorld Macau, responded to this review

Dear Guest, Thank you for sharing your experience with StarWorld on TripAdvisor. It was wonderful reading your review with vibrant details. Delivering exceptional guest experience is important to us and we are glad that you enjoyed your stay. We look forwarding to seeing you again! Sincerely, Shu Tseng Guest Service Training Manager

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Airport Transportation
  • Meeting Rooms
  • Concierge
  • Conference Facilities
  • Laundry Service
  • Babysitting

Additional Information about StarWorld Macau

Address: Avenida de Amizade, Macau, China
Region: China > Macau
Price Range: €179 - €202 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — StarWorld Macau 5*
Number of rooms: 505
Reservation Options:
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Also Known As:
Starworld Macau Hotel Macau
Starworld Hotel Macau
Hotel Style:
#18 Business Hotel in Macau
#21 Casino Hotel in Macau
#37 Luxury Hotel in Macau
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Questions & Answers

Questions? Get answers from StarWorld Macau staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“very expensive”
481karissal, 8 Apr 2017 | Read review
“Executive Room Fab with great views over the city.”
Teresa53, 8 Jan 2017 | Read review
“Research fully what they offer”
robertwinters964, 6 Nov 2016 | Read review
“High Floor with Harbourview”
865elliec, 11 Feb 2016 | Read review
“all floors offer fantastic views”
369jeffb, 2 Dec 2015 | Read review
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