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Sheraton Grand Macao Hotel, Cotai Central

Ctrip.comUS$108*
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#19 of 95 Hotels in Macau
Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
US$131*
US$108*
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US$131*
US$131*
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Sheraton Grand Macao Hotel, Cotai Central
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4,703 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Grand Macao Hotel, Cotai Central
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Showing 3,306: English reviews
Macau, China
Reviewed 8 October 2016

I love the Sheraton brand, very loyal customer. You need to understand that this is a casino hotel. On our hall there was a room with many young girls staying in it and older guys coming and going. Not sure what type of brothel was being operated but we complained to HouseKeeping. We were told, they were paying guests and...

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Helpful?
1Thank Leo R
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear Leo R, Thank you for sharing your experience with us. We appreciate your kind comments and observations. We do apologise for the experience you had encountered during the stay and any resulting inconvenience to you. Please rest assured that it has been shared with the respective department leaders for immediate action has been taken in order to make sure...

Macao
Reviewed 7 October 2016

We stayed for one night. Service is very much up to the standard of a Sheraton. The facilities of the hotel is good and new, great gym area, nice outdoor pool and good buffet (the Feast). The standard room is very standard, not very impressive but sure not disappointing. Location is very good for tourists because it is at the...

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Helpful?
Thank eyefromig_
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear eyefromig_, Thank you for staying with us. We are delighted that you found our location convenient and enjoyed your stay. We would like to invite you to experience our Club Lounge on Level 4 during your next stay, which is available to guests who book a Sheraton Club Room. Do stay in touch with us on our website to...

Hong Kong, China
Reviewed 7 October 2016

I stayed on 6-7 Oct and we deliberately avoided the peak time to check in therefore we checked in at 20:30 but surprising, we still needed to wait for 15 mins before to be served even with the SPG member counter. I booked through SPG and was expected to include breakfast + returned ferry ticket. To my surprise, only the...

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Helpful?
Thank ce6jt
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear ce6jt, Thank you for taking the time to share your experience with us. We are sorry to hear that your booking was not managed appropriately and we certainly take your feedback on board. We are deeply concerned that our team did not follow our standard procedures. Please rest assured that your feedback has been shared with relevant departments for...

Reviewed 6 October 2016

My girlfriend and I just stayed at this hotel on a trip to Macau. This hotel is one of the massive glitter palace casino resorts on the Cotai Strip. The facility is amazing. Two casino floors, multiple pools, a huge shopping area and food court, everything you could want. You can walk between this property, the Venetian, the Parisian, and...

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Helpful?
Thank Doug C
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear Doug C, Thank you for taking the time to share your experience with us. We are sorry to hear that you were disappointed with the service failure extended at our Concierge Desk and we certainly take your feedback on board. Please rest assured that your feedback has been shared with department heads for immediate improvement and review. We would...

tokyo
Reviewed 5 October 2016

A very nice,clean and modern hotel in a great location!Those are the pros- Cons, 25-30 min wait to check in(and thats in the priority check-in area) Uncaring and unfriendly staff, we had to ask for our room to be cleaned everyday even tho we left a good tip next to the phone each morning.Not the usual Sheraton standard.

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Helpful?
Thank cola287
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear cola287, Thank you for taking the time to share your experience with us. We are sorry to hear that your recent stay experience was not up to our usual standards. Please rest assured that your feedback has been shared with relevant departments for immediate action and improvement. Once again, please accept our most sincere apologies. We highly appreciate your...

Jakarta, Indonesia
Reviewed 3 October 2016

Shortly after reservation, i have been contacted by their customer service asking about how they can make my stay enjoyable. Upon check in all my requests have been accomodated and was even given such an excellent upgrade, huge and beautiful suite, love it that I don't feel like leaving my room at all. My travel companions(not upgraded) also enjoy their...

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Helpful?
Thank FennyG77
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear FennyG77, Thank you for sharing your experience with us. We are delighted that your stay sounded so perfect and will definitely share your kinds words with our team to recognize them for a job well done! It is to encourage us in continuing our best service to our valuable guest like you! We hope we will give you another...

Cape Town Central, South Africa
Reviewed 2 October 2016 via mobile

This was an exciting trip. The closure of the jacuzzi on most days was a bit annoying but on the 2 occasions really nice. The language was a bit problematic. Ask for a Porter you get water. Ask for a sewing kit get a shaving kit. Again a Porter and they ask you looking for your daughter. But the service...

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Helpful?
Thank InezzPatel
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear InezzPatel, Thank you for sharing your experience with us. We appreciate your kind comments and observations. We do apologise for the communication issue with our associates which has been shared with the respective department leaders for immediate training to be conducted for servie improvement. We are happy to know that Allan from our Concierge was able to assist you....

Singapore, Singapore
Reviewed 2 October 2016

Stayed here for 2 nights at the end of September 2016. Prior to arrival, Sheraton prepared a useful info email on checking in and the access to the hotel via various shuttle buses. These were great and helps us in reaching the hotel. The room was clean, spacious and very comfy with an additional bed requested. We could see from...

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Helpful?
Thank CKBH100
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear CKBH100, Thank you for staying with us. We are delighted to know that your stay was an enjoyable one and that you found our location exceptional! We hope we will give you another memorable experience in the not too distant future. Best Regards, Guest Experience Team

Macau, Ilhas, Macau
Reviewed 2 October 2016 via mobile

All amenities are there, room is clean and comfortable. I have a relaxing stay. Late check out available. staff is good and easy to approach. Many shuttles bus travelling from this location and provided in ferry terminal and airports

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Helpful?
Thank Anna W
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear Anna W, Thank you for staying with us. We are delighted to know that your stay was an enjoyable one and that you found our location exceptional! We hope we will give you another memorable experience in the not too distant future. Best Regards, Guest Experience Team

Reviewed 1 October 2016 via mobile

Stayed here for company offsite. Massive place and utterly charmless but rooms are good and modern. Only bother coming to this part of Macao if you want to gamble, otherwise soulless with masses of the usual high end chain stores and other hotels.

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Helpful?
Thank Toby P
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear Toby P, Thank you for staying with us. We are delighted to know that your stay was enjoyable! We hope we will give you another memorable experience in the not too distant future. Best Regards, Guest Experience Team

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Grand Macao Hotel, Cotai Central is the largest hotel in Macao with 4,001 well-appointed guestrooms and suites. It is also Starwood Hotels & Resorts’ largest hotel and Sheraton Club worldwide. Spread over two towers (‘Sky’ and ‘Earth’), Sheraton Grand Macao Hotel, Cotai Central offers three signature restaurants, a lively lobby lounge, extensive function space, Shine Spa for Sheraton, three outdoor swimming pools and a new holistic approach to fitness with Sheraton Fitness. With its central location, modern facilities and friendly world-class service, Sheraton Grand Macao Hotel, Cotai Central is your ideal choice to experience the diverse and colorful culture of this unique city. ... more   less 

Additional Information about Sheraton Grand Macao Hotel, Cotai Central

Address: Estrada do Istmo. s/n, Cotai, Macau, China
Region: China > Macau
Price Range: €107 - €270 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Grand Macao Hotel, Cotai Central 4.5*
Number of rooms: 4001
Reservation Options:
TripAdvisor is proud to partner with Ctrip TA, Booking.com, Expedia, Hotels.com, Asiatravel.com Holdings and TripOnline SA so you can book your Sheraton Grand Macao Hotel, Cotai Central reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#7 Casino Hotel in Macau
#8 Family Hotel in Macau
#10 Business Hotel in Macau
#10 Spa Hotel in Macau
#12 Romantic Hotel in Macau
#18 Luxury Hotel in Macau
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Grand Macao Hotel, Cotai Central staff and other travellers.
89 questions
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Questions? Get answers from Sheraton Grand Macao Hotel, Cotai Central staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The Higher the better”
jackbI5700CT, 22 Apr 2017 | Read review
“Room facing Parisian Hotel”
Ksheric, 22 Apr 2017 | Read review
“for a bit more, try the executive suite”
ericsze007, 20 Apr 2017 | Read review
“Ask for higher floors for a good view of the Cotoi strip”
920kshitijs, 19 Apr 2017 | Read review
“Room facing the Parisian hotel is nice as you look over the eiffel tower.”
dom3vans, 19 Apr 2017 | Read review
5 of 5
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US$108* /night
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Prices are for 1 room, 2 adults
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