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Sheraton Grand Macao Hotel, Cotai Central

Ctrip.comUS$107*
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#19 of 95 Hotels in Macau
Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
US$131*
US$107*
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US$131*
US$131*
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Sheraton Grand Macao Hotel, Cotai Central
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4,709 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Grand Macao Hotel, Cotai Central
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Showing 3,310: English reviews
Reviewed 2 March 2017 via mobile

The hotel meets the SPG standard but it's kinda old. Be aware they have two towers, make sure you check your key card before looking for the elevator. Impressed that they actually provide a wifi egg in the room to use during the stay.

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Helpful?
Thank Keib T
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear Keib T Thanks for your feedback. Handy, which offers unlimited local calls, free long distance call to certain cities and unlimited data use, is one of our latest in room features so our guests can travel more effortlessly, we’re glad you enjoyed this feature. We hope we can serve you again in the not too distant future. Best regards

Jakarta, Indonesia
Reviewed 2 March 2017

Good location. Good service. Good meals. Nice room, big and comfy. Bed also soft. Casino at lobby and connected with Shoppes Cotai, Parisian, and Venetian Bathroom also big and have bath tube. Love to stay this hotel.

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Helpful?
1Thank Sance L
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear Sance L Thank you for taking the time to share your recent stay experience with us. It is nice to know that you loved our facility and location. Once again, thank you for the valuable feedback. We look forward to welcoming you back to Sheraton Grand Macao soon. Best regards Guest Experience Team

Singapore, Singapore
Reviewed 28 February 2017

Hotel itself is a very nice property but it is so damn crowded with ppl. So so so busy lobby and the casino is just beside the check in counter. Is a headache to move around the hotel lobby with tonnes of ppl around. But once we reached the rooms level, every noise seem to quieten down. Rooms were huge...

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Helpful?
Thank christineou88
SheratonMacao, Guest Experience Team at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear christineou88 Thank you for taking the time to share your experience with us. We are sorry to hear that you found the lobby overcrowded during peak times, this is something we are continuously striving to improve on and we value your feedback and patience. We are delight that you loved our facilities and location. Within the Sands Cotai Complex,...

Reviewed 27 February 2017 via mobile

The hotel is great and wonderfull! The room was clean and yet so spacious! This hotel is also have their own casino, its really close with parisian and venetian! Bus also serve you to all famous place like venetian ,MGM, city of dreams and others Staff are friendly and helpful!

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1Thank Andersend27
Reviewed 27 February 2017

I totally recommend the Sheraton Grand Macau to anyone thinking of staying there. In my dealing with staff I have found them to be professional and caring. My elderly parents are always treated with respect and the staff recognize and treat my parents accordingly. I am grateful for their concern. I find the rooms comfortable, clean and well furnished. Facilities...

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Helpful?
1Thank Josephine K
SheratonMacao, Guest Relations Manager at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear Josephine K, Thank you very much for your kind words and we are proud that our team was able to deliver a personalised experience to you and your family, demonstrating the Sheraton service standards. Thank you again for the recommendation, we hope we will provide another memorable experience for you and your family during your next stay. Best Regards...

Adelaide, Australia
Reviewed 24 February 2017 via mobile

Stayed one night in an executive suite and made sure to make time to spend in the room and have a bath in the enormous bath tub. Staff were very helpful, pool was amazing and the breakfast was delicious.

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Helpful?
Thank Hodge00
SheratonMacao, Guest Relations Manager at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear Hodge00, Thrilled to hear you had a spectacular stay in the Executive Suite and enjoyed all the facilities in the Suite as well as our outdoor pool and buffet breakfast! We look forward to your returned visit. Best Regards, Guest Experience Team

Vancouver
Reviewed 24 February 2017

This is one of the busiest hotels I've ever visited. The lobby is a zoo and there are almost always lineups if you need to speak to staff. When checking in or out, I'd allocate an extra half an hour just in case. The hotel is located in the heart of where other high end resorts are situated. Rooms are...

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Helpful?
Thank VancouverCDN_travlr
SheratonMacao, Guest Relations Manager at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear VancouverCDN_travlr, We are delighted that you found our location convenient and enjoyed your stay. Thank you for your kind words on our facilities and room design. Rest assured that your feedback in regards to the queue has been shared with the relevant teams. We are always working hard to keep waiting time to a minimum and will introduce express...

Reviewed 24 February 2017

Excellent stay in the Sheraton. Hotel is huge but everything worked very well. Staff were excellent and the pool was great. Would be very happy to stay again. My room was great - bed very comfortable and a large bath.

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Helpful?
Thank Damien D
SheratonMacao, Guest Relations Manager at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear Damien D, Thank you for choosing to stay with us during your recent business trip. Glad to hear that everything was great for your stay and we hope to welcome you back next time where you can stay longer and have a chance to explore all the exciting activities in Macao! Best Regards, Guest Experience Team

Woolooware, NSW
Reviewed 23 February 2017 via mobile

We visited this hotel with our family and other families. The hotel is nice and clean though it is a very busy place due to the size of it. It is massive. HUGE. The pools are good though probably not the best for young children but the poolside service is great. The rooms are quite good. We stayed in a...

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Helpful?
Thank bozintheuk
SheratonMacao, Guest Relations Manager at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear bozintheuk, Thank you for choosing to stay with us for your recent family vacation! We're delighted to hear that you enjoyed our Family Suite and hotel facilities overall. Indeed we are the largest Sheraton in the world hence our hotel would be busier than other hotels, and that also means more family friendly activities such as the Kung Fu...

Sydney, Australia
Reviewed 22 February 2017 via mobile

What an interesting place Macau is. Everything is oversized including the lines for everything. Spent a few nights at this hotel over Christmas and the checkin lines were like no other I have seen. As a 4000 room property it's to be expected but waiting in lines of hundreds of people to check-in, best to avoid the 3pm check-in time...

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Helpful?
Thank belle2014
SheratonMacao, Guest Relations Manager at Sheraton Grand Macao Hotel, Cotai Central, responded to this review

Dear bell2014, Thank you for your review on Tripadvisor and glad to hear about your positive experiences with our restaurants and hotel facilities. Indeed Macao is a unique destination where we welcome tourists from around the world, and you can experience a cultural blend of Portuguese and Chinese heritage around the city. We are constantly striving for enhancements regarding the...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Grand Macao Hotel, Cotai Central is the largest hotel in Macao with 4,001 well-appointed guestrooms and suites. It is also Starwood Hotels & Resorts’ largest hotel and Sheraton Club worldwide. Spread over two towers (‘Sky’ and ‘Earth’), Sheraton Grand Macao Hotel, Cotai Central offers three signature restaurants, a lively lobby lounge, extensive function space, Shine Spa for Sheraton, three outdoor swimming pools and a new holistic approach to fitness with Sheraton Fitness. With its central location, modern facilities and friendly world-class service, Sheraton Grand Macao Hotel, Cotai Central is your ideal choice to experience the diverse and colorful culture of this unique city. ... more   less 

Additional Information about Sheraton Grand Macao Hotel, Cotai Central

Address: Estrada do Istmo. s/n, Cotai, Macau, China
Region: China > Macau
Price Range: €107 - €269 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Grand Macao Hotel, Cotai Central 4.5*
Number of rooms: 4001
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Ctrip TA, Expedia, Hotels.com, Asiatravel.com Holdings and TripOnline SA so you can book your Sheraton Grand Macao Hotel, Cotai Central reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#7 Casino Hotel in Macau
#8 Family Hotel in Macau
#10 Spa Hotel in Macau
#10 Business Hotel in Macau
#12 Romantic Hotel in Macau
#18 Luxury Hotel in Macau
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Grand Macao Hotel, Cotai Central staff and other travellers.
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Questions? Get answers from Sheraton Grand Macao Hotel, Cotai Central staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room with a view of the Parisian very pretty when lit up at night”
H8361UXpaulg, 28 Apr 2017 | Read review
“Close to elevator will help quite a bit of walking. Sky tower is nearer to most retail venues.”
FeastFalcon, 27 Apr 2017 | Read review
“The Higher the better”
jackbI5700CT, 22 Apr 2017 | Read review
“Room facing Parisian Hotel”
Ksheric, 22 Apr 2017 | Read review
“for a bit more, try the executive suite”
ericsze007, 20 Apr 2017 | Read review
5 of 5
Ctrip.com
US$107* /night
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Booking.comUS$131
Expedia.comUS$131
Hotels.comUS$131
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Prices are for 1 room, 2 adults
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